Tandberg (Cisco) camera does not work

[Thomas Novin]

When I try to use my Tandberg PrecisionHD (Cisco) Camera, it only works for a couple of seconds. I can see lots of errors in dmesg/syslog.

[33595.304568] usb 2-1.7: USB disconnect, device number 9
[33595.305327] cannot submit urb (err = -19)
[33596.781628] usb 2-1.7: new high-speed USB device number 10 using ehci-pci
[33596.874090] usb 2-1.7: New USB device found, idVendor=1f82, idProduct=0001
[33596.874096] usb 2-1.7: New USB device strings: Mfr=0, Product=0, SerialNumber=3
[33596.874099] usb 2-1.7: SerialNumber: HDA1AP47D01018
[33601.872595] 10:1:1: cannot set freq 48000 to ep 0x86
[33603.850639] 10:1:1: cannot set freq 48000 to ep 0x86
[33603.854884] 10:1:1: cannot set freq 48000 to ep 0x86
[33603.859131] 10:1:1: cannot set freq 48000 to ep 0x86
[33603.863505] 10:1:1: cannot set freq 48000 to ep 0x86
[33603.867886] 10:1:1: cannot set freq 48000 to ep 0x86
[33603.876380] 10:1:1: usb_set_interface failed (-71)
[33603.880635] 10:1:1: usb_set_interface failed (-71)
[33603.884876] 10:1:1: usb_set_interface failed (-71)
[33603.889242] 10:1:1: usb_set_interface failed (-71)
[33603.893489] 10:1:1: usb_set_interface failed (-71)
[33603.897737] 10:1:1: usb_set_interface failed (-71)
[33603.901996] 10:1:1: usb_set_interface failed (-71)
[33603.906255] 10:1:1: usb_set_interface failed (-71)
[33603.910491] 10:1:1: usb_set_interface failed (-71)
[33603.914880] 10:1:1: usb_set_interface failed (-71)
[33603.919617] 10:1:1: usb_set_interface failed (-71)
[33603.923864] 10:1:1: usb_set_interface failed (-71)
[33603.928113] 10:1:1: usb_set_interface failed (-71)
[33603.932373] 10:1:1: usb_set_interface failed (-71)
[33603.936734] 10:1:1: usb_set_interface failed (-71)
[33603.949984] 10:1:1: usb_set_interface failed (-71)
[33603.954232] 10:1:1: usb_set_interface failed (-71)
[33603.958479] 10:1:1: usb_set_interface failed (-71)
[33603.962729] 10:1:1: usb_set_interface failed (-71)
[33603.966995] 10:1:1: usb_set_interface failed (-71)
[33603.971354] 10:1:1: usb_set_interface failed (-71)
[33603.975601] 10:1:1: usb_set_interface failed (-71)
[33603.979864] 10:1:1: usb_set_interface failed (-71)
[33603.984121] 10:1:1: usb_set_interface failed (-71)
[33603.988476] 10:1:1: usb_set_interface failed (-71)
[33603.992988] 10:1:1: usb_set_interface failed (-71)
[33603.997231] 10:1:1: usb_set_interface failed (-71)
[33604.001470] 10:1:1: usb_set_interface failed (-71)
[33604.005725] 10:1:1: usb_set_interface failed (-71)
[33604.006595] usb 2-1.7: USB disconnect, device number 10
[33604.010087] 10:1:1: usb_set_interface failed (-71)
[33605.227699] usb 2-1.7: new high-speed USB device number 11 using ehci-pci
[33605.320968] usb 2-1.7: New USB device found, idVendor=1f82, idProduct=0001
[33605.320974] usb 2-1.7: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[33605.320977] usb 2-1.7: Product: TANDBERG HD
[33605.320979] usb 2-1.7: Manufacturer: TANDBERG
[33605.320982] usb 2-1.7: SerialNumber: AA1AP47D01018
[33605.322554] uvcvideo: Found UVC 1.00 device TANDBERG HD (1f82:0001)
[33605.323405] input: TANDBERG HD as /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.7/2-1.7:1.0/input/input17

ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: linux-image-generic 3.11.0.12.13
ProcVersionSignature: Ubuntu 3.11.0-12.19-generic 3.11.3
Uname: Linux 3.11.0-12-generic i686
NonfreeKernelModules: nvidia
ApportVersion: 2.12.5-0ubuntu2
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC2: thnov 2778 F.... pulseaudio
 /dev/snd/controlC1: thnov 2778 F.... pulseaudio
 /dev/snd/controlC0: thnov 2778 F.... pulseaudio
Date: Thu Oct 17 10:59:36 2013
HibernationDevice: RESUME=UUID=4892ec72-b3f2-48dc-8fcc-518014fff7cb
InstallationDate: Installed on 2012-08-03 (439 days ago)
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release i386 (20120423)
IwConfig:
 lo no wireless extensions.

 eth0 no wireless extensions.
MachineType: System manufacturer System Product Name
MarkForUpload: True
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-12-generic root=UUID=655cc4fd-a805-4281-b44a-cd6e9b5b2022 ro quiet splash nomodeset video=uvesafb:mode_option=1280x800-24,mtrr=3,scroll=ywrap
RelatedPackageVersions:
 linux-restricted-modules-3.11.0-12-generic N/A
 linux-backports-modules-3.11.0-12-generic N/A
 linux-firmware 1.116
RfKill:

SourcePackage: linux
UpgradeStatus: Upgraded to saucy on 2013-09-28 (19 days ago)
dmi.bios.date: 06/04/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1302
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: P8H77-M LE
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1302:bd06/04/2013:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnP8H77-MLE:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

[Thomas Novin (thomasn80)]

The error is intermittent, sometimes it works fine during an entire video call. I have also seen this during use, not sure if it's related:

Oct 17 11:17:39 thnov-desktop kernel: [34750.270410] hda-intel 0000:00:1b.0: Unstable LPIB (65536 >= 32768); disabling LPIB delay counting

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.12 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.12-rc5-saucy/

[Thomas Novin (thomasn80)]

Closing this and opening a new because the biggest problem was the USB extension cord I was using. When using another type, the camera works much better.