[SVT141A11W] USB 2.0 ports not working with any USB device

[Raj Saini]

Sony VaioT Series Ultrabook (SVT141A11W) laptap USB 2.0 ports not working. It works for USB charging as I can charge my phone using USB port nothing happens when I plugin mouse or other USB devices. USB 3.0 works perfectly.

ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: linux-image-3.11.0-12-generic 3.11.0-12.19
ProcVersionSignature: Ubuntu 3.11.0-12.19-generic 3.11.3
Uname: Linux 3.11.0-12-generic x86_64
ApportVersion: 2.12.5-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: raj 5744 F.... pulseaudio
Date: Thu Oct 17 09:54:50 2013
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=4679cc16-326e-4131-b20a-d2e882ebaf89
InstallationDate: Installed on 2013-02-10 (248 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
MachineType: Sony Corporation SVT14116PNS
MarkForUpload: True
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-12-generic root=UUID=862491ac-c8ae-434d-a6ab-e3c93d5a6eb4 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.11.0-12-generic N/A
 linux-backports-modules-3.11.0-12-generic N/A
 linux-firmware 1.116
SourcePackage: linux
UpgradeStatus: Upgraded to saucy on 2013-10-16 (0 days ago)
dmi.bios.date: 08/23/2012
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: R0140D4
dmi.board.asset.tag: N/A
dmi.board.name: VAIO
dmi.board.vendor: Sony Corporation
dmi.board.version: N/A
dmi.chassis.asset.tag: N/A
dmi.chassis.type: 10
dmi.chassis.vendor: Sony Corporation
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnInsydeCorp.:bvrR0140D4:bd08/23/2012:svnSonyCorporation:pnSVT14116PNS:pvrC904BGAY:rvnSonyCorporation:rnVAIO:rvrN/A:cvnSonyCorporation:ct10:cvrN/A:
dmi.product.name: SVT14116PNS
dmi.product.version: C904BGAY
dmi.sys.vendor: Sony Corporation

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.12 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.12-rc5-saucy/

[Raj Saini (rajsaini)]

I have tested linux-image-3.12.0-031200rc5-generic_3.12.0-031200rc5.201310131952_amd64 and bug still exists.

[penalvch (penalvch)]

Raj Saini, as per http://www.sony-asia.com/support/download/553880/product/SVT14116PN an update is available for your BIOS (R0150D4). If you update to this following https://help.ubuntu.com/community/BiosUpdate , does it change anything?

If not, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful.

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Thank you for your understanding.

[Raj Saini (rajsaini)]

Christopher, I wont be able to update to the new bios as I do not have Windows installed. It may take some time as I will need to visit Sony service center to make it work.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]