Laptop turns off / crashes when lid is closed

[Stéphane Guillou]

I consistently see my Asus F201E off after I close the lid.

Both options are on "do nothing" in Power Settings > "when the lid is closed".

This is with Raring Ringtail 64bits, up to date with proposed repos activated.

Please let me know if I can give more information in any way.

ProblemType: Bug
DistroRelease: Ubuntu 13.04
Package: linux-image-3.8.0-31-generic 3.8.0-31.46
ProcVersionSignature: Ubuntu 3.8.0-31.46-generic 3.8.13.8
Uname: Linux 3.8.0-31-generic x86_64
ApportVersion: 2.9.2-0ubuntu8.4
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: chtfn 1757 F.... pulseaudio
Date: Wed Oct 2 15:55:16 2013
HibernationDevice: RESUME=UUID=0a1f86e8-8fc6-454f-bcb0-d5fef3fe52f6
InstallationDate: Installed on 2013-05-13 (142 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
MachineType: ASUSTeK COMPUTER INC. X201EP
MarkForUpload: True
ProcEnviron:
 LANGUAGE=en_AU:en
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_AU.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-31-generic root=UUID=4391c015-75c5-492f-89fd-f37f7d63b00a ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.8.0-31-generic N/A
 linux-backports-modules-3.8.0-31-generic N/A
 linux-firmware 1.106
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/18/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X201EP.208
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X201EP
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX201EP.208:bd01/18/2013:svnASUSTeKCOMPUTERINC.:pnX201EP:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX201EP:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: X201EP
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.12 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.12-rc3-saucy/

[Stéphane Guillou (stephane-guillou)]

I tried the mainline Kernel and came across this bug again.
I am using:

3.12.0-031200rc3-generic #201309291835 SMP Sun Sep 29 22:37:02 UTC 2013 x86_64 x86_64 x86_64 GNU/Linux

Cheers

[penalvch (penalvch)]

Stéphane Guillou, as per http://support.asus.com/download.aspx?SLanguage=en&p=3&s=483&m=X201E&os=&hashedid=IVotBp2Edz4XzX1Q an update is available for your BIOS (209). If you update to this following https://help.ubuntu.com/community/BiosUpdate , does it change anything?

If not, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful.

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Thank you for your understanding.

[Stéphane Guillou (stephane-guillou)]

Hi Christopher

Thank you for your input. I am trying to see if the Asus technical service comes up with a good way to update the BIOS under Ubuntu (I bought this computer with Ubuntu preinstalled, they should be able to help me) because the Ubuntu help is scaring me a bit...

I'll let you know when I hear from them.

By the way, I updated to Ubuntu 13.10 and the problem is still here. I just checked the kernel version, it says 3.12.0-031200rc3-generic, which means that I am still using the upstream kernel that I installed before. Should I go back to the stock kernel from 13.10 (version 3.11.0...)? If so, how do I do this?

Cheers

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]