1002:9715 [Acer Aspire X3450] HDMI not working after update to linux image 3.8.0.31.46

[Charles Timms]

Operating System: Ubuntu 13.04 64-bit
Hardware: Acer Aspire x3450 AMD Athlon II X2 220 Processor x 2; Graphics Gallium 0.4 on AMD RS880; Monitor Samsung Syncmaster P2250.
Problem/Bug: HDMI video output from pc to Samsung Syncmaster P2250 via HDMI/DVI adaptor cable no longer works after Ubuntu's Software Updater updated my system from linux-image 3.8.0.30.44 to 3.8.0.31.46.
I get an initial purple screen, without the Ubuntu logo, then absolutely nothing.
Had to revert to old style analogue connection to make my system useable.
---
ApportVersion: 2.9.2-0ubuntu8.3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: study 1937 F.... pulseaudio
 /dev/snd/controlC0: study 1937 F.... pulseaudio
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
CurrentDmesg: [ 20.247444] IPv6: ADDRCONF(NETDEV_CHANGE): eth0: link becomes ready
DistroRelease: Ubuntu 13.04
HibernationDevice: RESUME=UUID=607de3c9-c71d-4386-96d2-787bb2b0fa64
InstallationDate: Installed on 2013-04-28 (154 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
IwConfig:
 eth0 no wireless extensions.

 lo no wireless extensions.
MachineType: Acer Aspire X3450
MarkForUpload: True
Package: linux (not installed)
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.8.0-31-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.8.0-31.46-generic 3.8.13.8
RelatedPackageVersions:
 linux-restricted-modules-3.8.0-31-generic N/A
 linux-backports-modules-3.8.0-31-generic N/A
 linux-firmware 1.106
RfKill:

Tags: raring
Uname: Linux 3.8.0-31-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lp lpadmin plugdev sambashare sudo
dmi.bios.date: 10/29/2011
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P01-A2
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: Aspire X3450
dmi.board.vendor: Acer
dmi.chassis.type: 3
dmi.chassis.vendor: Acer
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP01-A2:bd10/29/2011:svnAcer:pnAspireX3450:pvr:rvnAcer:rnAspireX3450:rvr:cvnAcer:ct3:cvr:
dmi.product.name: Aspire X3450
dmi.sys.vendor: Acer

[Ubuntu Foundations Team Bug Bot (crichton)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1233061/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1233061

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream stable kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.8 stable kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0]
http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.8.13.10-raring/

[Charles Timms (timms-charles)]

apport information

[Charles Timms (timms-charles)]

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[Charles Timms (timms-charles)]

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[Charles Timms (timms-charles)]

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[Charles Timms (timms-charles)]

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[Charles Timms (timms-charles)]

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[Charles Timms (timms-charles)]

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[Charles Timms (timms-charles)]

apport information

[Charles Timms (timms-charles)]

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[Charles Timms (timms-charles)]

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[Charles Timms (timms-charles)]

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[Charles Timms (timms-charles)]

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[Charles Timms (timms-charles)]

apport information

[Charles Timms (timms-charles)]

I have executed the command as requested. Below is the output that was
displayed.
I have also changed the status of the bug to "confirmed" as instructed
in your email.

study@Eastford-Study:~$ apport-collect 1233061
The authorization page:
  (https://launchpad.net/+authorize-token?oauth_token=SPPVGMfmK6r6RR5CLwLP&allow_permission=DESKTOP_INTEGRATION)
should be opening in your browser. Use your browser to authorize
this program to access Launchpad on your behalf.
Press any key to continue or wait (5) seconds...
Waiting to hear from Launchpad about your decision...

(process:5864): GLib-CRITICAL **: g_slice_set_config: assertion
`sys_page_size == 0' failed
dpkg-query: no packages found matching linux
ERROR: hook /usr/share/apport/general-hooks/cloud_archive.py crashed:
Traceback (most recent call last):
   File "/usr/lib/python2.7/dist-packages/apport/report.py", line 197,
in _run_hook
     symb['add_info'](report, ui)
   File "/usr/share/apport/general-hooks/cloud_archive.py", line 18, in
add_info
     if '~cloud' in packaging.get_version(package) and \
   File "/usr/lib/python2.7/dist-packages/apport/packaging_impl.py",
line 123, in get_version
     raise ValueError('package %s does not exist' % package)
ValueError: package linux does not exist

On 30/09/13 19:00, Brad Figg wrote:
> This bug is missing log files that will aid in diagnosing the problem.
> >From a terminal window please run:
>
> apport-collect 1233061
>
> and then change the status of the bug to 'Confirmed'.
>
> If, due to the nature of the issue you have encountered, you are unable
> to run this command, please add a comment stating that fact and change
> the bug status to 'Confirmed'.
>
> This change has been made by an automated script, maintained by the
> Ubuntu Kernel Team.
>
> ** Changed in: linux (Ubuntu)
> Status: New => Incomplete
>

--
email: <email address hidden>
phone: [phone]
cell: [phone]
skype: "charlestimms"

[Charles Timms (timms-charles)]

Carried out your request regarding the installation of the upstream
kernel and here are the results:-

study@Eastford-Study:~/Downloads/3.8.13$ ls
linux-headers-3.8.13-03081310_3.8.13-03081310.201309251435_all.deb
linux-headers-3.8.13-03081310-generic_3.8.13-03081310.201309251435_amd64.deb
linux-image-3.8.13-03081310-generic_3.8.13-03081310.201309251435_amd64.deb

study@Eastford-Study:~/Downloads/3.8.13$ sudo dpkg -i *.deb
sudo: unable to resolve host Eastford-Study
[sudo] password for study:
Selecting previously unselected package linux-headers-3.8.13-03081310.
(Reading database ... 230453 files and directories currently installed.)
Unpacking linux-headers-3.8.13-03081310 (from
linux-headers-3.8.13-03081310_3.8.13-03081310.201309251435_all.deb) ...
Selecting previously unselected package
linux-headers-3.8.13-03081310-generic.
Unpacking linux-headers-3.8.13-03081310-generic (from
linux-headers-3.8.13-03081310-generic_3.8.13-03081310.201309251435_amd64.deb)
...
Selecting previously unselected package linux-image-3.8.13-03081310-generic.
Unpacking linux-image-3.8.13-03081310-generic (from
linux-image-3.8.13-03081310-generic_3.8.13-03081310.201309251435_amd64.deb)
...
Done.
Setting up linux-headers-3.8.13-03081310 (3.8.13-03081310.201309251435) ...
Setting up linux-headers-3.8.13-03081310-generic
(3.8.13-03081310.201309251435) ...
Examining /etc/kernel/header_postinst.d.
run-parts: executing /etc/kernel/header_postinst.d/dkms
3.8.13-03081310-generic /boot/vmlinuz-3.8.13-03081310-generic
Setting up linux-image-3.8.13-03081310-generic
(3.8.13-03081310.201309251435) ...
Running depmod.
update-initramfs: deferring update (hook will be called later)
Examining /etc/kernel/postinst.d.
run-parts: executing /etc/kernel/postinst.d/apt-auto-removal
3.8.13-03081310-generic /boot/vmlinuz-3.8.13-03081310-generic
run-parts: executing /etc/kernel/postinst.d/dkms 3.8.13-03081310-generic
/boot/vmlinuz-3.8.13-03081310-generic
run-parts: executing /etc/kernel/postinst.d/initramfs-tools
3.8.13-03081310-generic /boot/vmlinuz-3.8.13-03081310-generic
update-initramfs: Generating /boot/initrd.img-3.8.13-03081310-generic
run-parts: executing /etc/kernel/postinst.d/pm-utils
3.8.13-03081310-generic /boot/vmlinuz-3.8.13-03081310-generic
run-parts: executing /etc/kernel/postinst.d/update-notifier
3.8.13-03081310-generic /boot/vmlinuz-3.8.13-03081310-generic
run-parts: executing /etc/kernel/postinst.d/zz-update-grub
3.8.13-03081310-generic /boot/vmlinuz-3.8.13-03081310-generic
Generating grub.cfg ...
Found linux image: /boot/vmlinuz-3.8.13-03081310-generic
Found initrd image: /boot/initrd.img-3.8.13-03081310-generic
Found linux image: /boot/vmlinuz-3.8.0-31-generic
Found initrd image: /boot/initrd.img-3.8.0-31-generic
Found linux image: /boot/vmlinuz-3.8.0-30-generic
Found initrd image: /boot/initrd.img-3.8.0-30-generic
Found memtest86+ image: /memtest86+.bin
done
study@Eastford-Study:~/Downloads/3.8.13$

I then rebooted my pc using latest upstream kernel.
Unfortunately HDMI is still NOT working with this version of the
linux/Ubuntu kernel.
When booting I see the Acer welcome screen with the usual BIOS and Boot
Sequence options, followed by a purple screen w...

[Julian Wiedmann (jwiedmann)]

Presumably broken in 3.8.13.7 by

commit c4c3bc93e257d7d40745eff89b1c556d53a4a9d6
Author: Alex Deucher <email address hidden>
Date: Tue Jul 30 00:22:53 2013 -0400

    drm/radeon/atom: initialize more atom interpretor elements to 0

    BugLink: http://bugs.launchpad.net/bugs/1221794

    commit 42a21826dc54583cdb79cc8477732e911ac9c376 upstream.

    The ProcessAuxChannel table on some rv635 boards assumes
    the divmul members are initialized to 0 otherwise we get
    an invalid fb offset since it has a bad mask set when
    setting the fb base. While here initialize all the
    atom interpretor elements to 0.

and fixed (& currently queued for 3.8.13.11) with

commit 91f3a6aaf280294b07c05dfe606e6c27b7ba3c72
Author: Alex Deucher <email address hidden>
Date: Mon Sep 9 10:54:22 2013 -0400

    drm/radeon/atom: workaround vbios bug in transmitter table on rs880 (v2)

    The OUTPUT_ENABLE action jumps past the point in the coder where
    the data_offset is set on certain rs780 cards. This worked
    previously because the OUTPUT_ENABLE action is always called
    immediately after the ENABLE action so the data_offset remained
    set. In 6f8bbaf568c7f2c497558bfd04654c0b9841ad57
    (drm/radeon/atom: initialize more atom interpretor elements to 0),
    we explictly reset data_offset to 0 between atom calls which then
    caused this to fail. The fix is to just skip calling the
    OUTPUT_ENABLE action on the problematic chipsets. The ENABLE
    action does the same thing and more. Ultimately, we could
    probably drop the OUTPUT_ENABLE action all together on DCE3
    asics.

[penalvch (penalvch)]

Charles Timms, could you please test the latest mainline kernel via http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.12-rc7-saucy/ and advise to the results?

[Charles Timms (timms-charles)]

Did what you asked re testing the latest mainline kernel but got an
unrecoverable fatal error when running "dpkg" regarding "libcairo-perl"
- see log below...

study@Eastford-Study:~/Downloads/3.12.0-031200rc7$ uname -r
3.8.13-03081310-generic
study@Eastford-Study:~/Downloads/3.12.0-031200rc7$ ls
linux-headers-3.12.0-031200rc7_3.12.0-031200rc7.201310271935_all.deb
linux-headers-3.12.0-031200rc7-generic_3.12.0-031200rc7.201310271935_amd64.deb
linux-image-3.12.0-031200rc7-generic_3.12.0-031200rc7.201310271935_amd64.deb
study@Eastford-Study:~/Downloads/3.12.0-031200rc7$ sudo dpkg -i *.deb
sudo: unable to resolve host Eastford-Study
[sudo] password for study:
Selecting previously unselected package linux-headers-3.12.0-031200rc7.
dpkg: unrecoverable fatal error, aborting:
  files list file for package 'libcairo-perl' is missing final newline
study@Eastford-Study:~/Downloads/3.12.0-031200rc7$

On 28/10/13 03:48, Christopher M. Penalver wrote:
> Charles Timms, could you please test the latest mainline kernel via
> http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.12-rc7-saucy/ and
> advise to the results?
>
> ** Tags added: latest-bios-p01-a2
>
> ** Summary changed:
>
> - HDMI not working after update to linux image 3.8.0.31.46
> + 1002:9715 [Acer Aspire X3450] HDMI not working after update to linux image 3.8.0.31.46
>
> ** Tags removed: kernel-bug-exists-upstream
> ** Tags added: kernel-bug-exists-upstream-v3.8.13.10 needs-upstream-testing
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>

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[Charles Timms (timms-charles)]

Just replaced Ubuntu 13.04 with a fresh installation of Ubuntu 13.10 -
3.11.0-12 generic - and the problem is solved.

On 28/10/13 12:19, Christopher M. Penalver wrote:
> Charles Timms, ok. Switching gears a bit, could you please confirm this
> issue exists with the latest development release of Ubuntu? ISO images
> are available from http://cdimage.ubuntu.com/daily-live/current/ . If
> the issue remains, please just make a comment to this.
>

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phone: [phone]
cell: [phone]
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[penalvch (penalvch)]

Charles Timms, would you need a backport to a release prior to Saucy, or may this be closed as Status Invalid?

[Charles Timms (timms-charles)]

Thanks - this item can now be closed. No backport to an earlier release
is required.

On 02/11/13 17:17, Christopher M. Penalver wrote:
> Charles Timms, would you need a backport to a release prior to Saucy, or
> may this be closed as Status Invalid?
>

--
email: <email address hidden>
phone: [phone]
cell: [phone]
skype: "charlestimms"

[penalvch (penalvch)]

Charles Timms, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1233061/comments/23 regarding this being fixed with an update. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.