reboot does not work

Bug #1229914 reported by Pedro Soria-Rodriguez
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
upstart
Expired
Undecided
Unassigned
linux (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

When I do a reboot (be it through the lubuntu graphical log-out panel or with the "reboot" command in a shell) the system starts to do a shutdown, but then it freezes at some point. I cannot figure out at which point exactly. I cannot find anything suspicious in the logs.

The system seems to turn off some things (keyboard lights go off, for instance), but not others (lubuntu shutdown screen remains idle in the monitor, for example).

Other related commands (poweroff, shutdown, halt...) do work as expected.

The system is a desktop Dell machine (circa 2008) that used to reboot fine with previous versions of lubuntu.

Software:
* lubuntu 13.04
* upstart 1.8-ubuntu1

If someone knows which log I should be looking at, please let me know and I will add more info to this bug report.
Thanks,
---
ApportVersion: 2.9.2-0ubuntu8.3
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: sorrodp 26921 F.... lxpanel
CRDA: Error: [Errno 2] No such file or directory
DistroRelease: Ubuntu 13.04
HibernationDevice: RESUME=UUID=cf81f682-5a48-4107-b2e3-8128bdf1713c
InstallationDate: Installed on 2013-05-25 (123 days ago)
InstallationMedia: Lubuntu 13.04 "Raring Ringtail" - Release i386 (20130423.1)
IwConfig:
 lo no wireless extensions.

 eth0 no wireless extensions.
MachineType: Dell Inc. Dell XPS420
MarkForUpload: True
Package: linux (not installed)
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.8.0-30-generic root=UUID=9a50fc4d-b315-47e3-96b3-d471e478361f ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.8.0-30.44-generic 3.8.13.6
RelatedPackageVersions:
 linux-restricted-modules-3.8.0-30-generic N/A
 linux-backports-modules-3.8.0-30-generic N/A
 linux-firmware 1.106
RfKill:
 0: hci0: Bluetooth
  Soft blocked: no
  Hard blocked: no
Tags: raring
Uname: Linux 3.8.0-30-generic i686
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo vboxusers
WifiSyslog:

dmi.bios.date: 03/27/2008
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A04
dmi.board.name: 0TP406
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 7
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA04:bd03/27/2008:svnDellInc.:pnDellXPS420:pvr:rvnDellInc.:rn0TP406:rvr:cvnDellInc.:ct7:cvr:
dmi.product.name: Dell XPS420
dmi.sys.vendor: Dell Inc.

Revision history for this message
James Hunt (jamesodhunt) wrote :

When did this problem first start?

If pressing the caps-lock key does not result in the caps-lock light coming on, this sounds like it might be a kernel issue. Just after starting a reboot, try pressing the escape key to view shutdown messages.

Changed in upstart:
status: New → Incomplete
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1229914

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Pedro Soria-Rodriguez (pedrosoriarodriguez) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected raring
description: updated
Revision history for this message
Pedro Soria-Rodriguez (pedrosoriarodriguez) wrote : BootDmesg.txt

apport information

Revision history for this message
Pedro Soria-Rodriguez (pedrosoriarodriguez) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Pedro Soria-Rodriguez (pedrosoriarodriguez) wrote : HookError_cloud_archive.txt

apport information

Revision history for this message
Pedro Soria-Rodriguez (pedrosoriarodriguez) wrote : Lspci.txt

apport information

Revision history for this message
Pedro Soria-Rodriguez (pedrosoriarodriguez) wrote : Lsusb.txt

apport information

Revision history for this message
Pedro Soria-Rodriguez (pedrosoriarodriguez) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Pedro Soria-Rodriguez (pedrosoriarodriguez) wrote : ProcEnviron.txt

apport information

Revision history for this message
Pedro Soria-Rodriguez (pedrosoriarodriguez) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Pedro Soria-Rodriguez (pedrosoriarodriguez) wrote : ProcModules.txt

apport information

Revision history for this message
Pedro Soria-Rodriguez (pedrosoriarodriguez) wrote : UdevDb.txt

apport information

Revision history for this message
Pedro Soria-Rodriguez (pedrosoriarodriguez) wrote : UdevLog.txt

apport information

Revision history for this message
Pedro Soria-Rodriguez (pedrosoriarodriguez) wrote :

I am attaching a screenshot showing the console right after executing "reboot" in a tty.
It just sits there at "Restarting system", and does nothing. Keyboard lights go off, but computer and screen remain turned on.

This has happened in this Dell system since I installed lubuntu 13.04. Reboot worked fine with earlier versions of lubuntu.

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for upstart because there has been no activity for 60 days.]

Changed in upstart:
status: Incomplete → Expired
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