Users receive immediate alerts after switching to digest

[Tres Seaver]

(Cloned from #1122349)

  -----------------------------------------------------------
  Nat Katin-Borland (nborland) wrote on 2013-09-18: #9

  I thought this is one we had fixed, but Daily Digest alerts don't seem
  to be working. Several communities where I have scheduled Daily Digest
  alerts are sending me the alerts immediately.

  -----------------------------------------------------------
  Nat Katin-Borland (nborland) wrote on 2013-09-19: #10

  I just wanted to send around a quick update. I received the daily
  digest email for the community, in addition to the immediate alerts.
  Very strange.

  -----------------------------------------------------------
  Paul Everitt (paul-agendaless) wrote on 2013-09-19: #11

  Nat, sorry, I didn't read this correctly yesterday to see that it was
  marked as High.

  As you noted, it eventually made its way through. Sometimes with
  conflict errors that can happen. I will assign to Tres for
  investigation.

  -----------------------------------------------------------
  Nat Katin-Borland (nborland) wrote on 2013-09-19: #12

  Sorry, I think the original bug was marked high - I didn't touch the
  priority when I re-opened it.

  A related question - if a user switches email preferences from
  immediately to daily digest (or weekly digest, etc.), does that change
  take place immediately or is there a delay. Yesterday we had several
  users change their email preferences mid-day, but were still receiving
  alerts. If it takes a certain amount of time to kick-in then I suppose
  that receiving the alerts would be expected. If it's supposed to be an
  instant change, then that's not what was happening.

  -----------------------------------------------------------
  Paul Everitt (paul-agendaless) wrote on 2013-09-19: #13

  I think it should turn off their instant alerts, so that sounds like a
  bug. Can you recreate it yourself (the bug)?

  -----------------------------------------------------------
  Nat Katin-Borland (nborland) wrote on 2013-09-19: #14

  Yep, I have have verified that alerts continue even after selecting a
  digest level.

  -----------------------------------------------------------
  Paul Everitt (paul-agendaless) wrote on 2013-09-19: #15

  Ok, I will enter a second bug report for this.

  -----------------------------------------------------------
  Nat Katin-Borland (nborland) wrote on 2013-09-19: #16

  Now I just tested in another community and it the alerts didn't
  continue once I switched to daily. So I got different behavior. Maybe
  it's a public/private community thing?

  -----------------------------------------------------------
  Paul Everitt (paul-agendaless) wrote on 2013-09-19: #17

  Can you reply back with the community name that worked and the one
  that didn't?

  -----------------------------------------------------------
  Nat Katin-Borland (nborland) wrote on 2013-09-19: #18

  Yesterday, immediate alerts continued, even after I switched to Daily
  Digest:
  https://karl.soros.org/communities/osf-strategy-reviews/view.html

  Today, I was able to switch back and forth between Daily and Immediate
  and everything seems to work:
  https://karl.soros.org/communities/training/view.html and
  https://karl.soros.org/communities/a-time-for-testing-again/view.html

  -----------------------------------------------------------
  Paul Everitt (paul-agendaless) wrote on 2013-09-20: #19

  We'll continue looking at the conflict error part that caused the
  original problem, though it is possible that it was just a one-time
  thing.

  For the second issue (changing to digest not having an immediate
  effect), since you couldn't recreate it yesterday, let's try that
  again when you return on Thursday and, if it remains, we'll file a
  ticket for it.

  -----------------------------------------------------------
  Tres Seaver (tseaver) wrote on 2013-09-20: #20

  Re: changing to digest not "working" right away

  If there was a big burst of activity in a community (the sort that
  might cause multiple people to switch to digest mode), it is
  conceivable that the mailout processor had already queued up a bunch
  of instant notifications to be delivered. Those messages would not be
  affected by the switch to digest mode: they would already have "flown
  the coop," as far as the community was concerned.

  I do see a very large set of updates to the same few files on
  Wednesday in this community:
  https://karl.soros.org/communities/osf-strategy-reviews/view.html

[Tres Seaver (tseaver)]

We really need more data on this: there is no obvious way to test the hypothesis that the "after switch" e-mails were already in the mailout queue.

[Tres Seaver (tseaver)]

Can you come up with a way to reproduce this in the testing / staging environment?

[Tres Seaver (tseaver)]

I'm dropping the priority here until we have either a way to reproduce this report reliably or reports of it as an ongoing issue.