A4 Right margin cut off with HP Deskjet 5550

[Shahar Or]

Here is the example pdf file attached and also two photos of the printed page.
I used RTL because it demonstrates better the edge that is cut off - the right edge.

This is supposed to be an A4 PDF (the file is attached so you can check).
And this is supposed to be an A4 (210x297) printout (the printer settings are that).

Blessings,
Shahar

ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: cups 1.7.0~rc1-0ubuntu3
ProcVersionSignature: Ubuntu 3.11.0-8.15-generic 3.11.1
Uname: Linux 3.11.0-8-generic x86_64
ApportVersion: 2.12.4-0ubuntu1
Architecture: amd64
CupsErrorLog:

Date: Mon Sep 23 19:46:01 2013
EcryptfsInUse: Yes
InstallationDate: Installed on 2010-10-12 (1077 days ago)
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64 (20101007)
Lpstat: device for deskjet_5550: hp:/usb/deskjet_5550?serial=MY28A1R5B42L
MachineType: Gigabyte Technology Co., Ltd. GA-880GMA-USB3
MarkForUpload: True
Papersize: letter
PpdFiles: deskjet_5550: HP Deskjet 5550, hpcups 3.13.8
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-8-generic root=/dev/mapper/ssd-root ro crashkernel=384M-2G:64M,2G-:128M quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: Upgraded to saucy on 2013-05-07 (138 days ago)
dmi.bios.date: 12/06/2011
dmi.bios.vendor: Award Software International, Inc.
dmi.bios.version: F4c
dmi.board.name: GA-880GMA-USB3
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.modalias: dmi:bvnAwardSoftwareInternational,Inc.:bvrF4c:bd12/06/2011:svnGigabyteTechnologyCo.,Ltd.:pnGA-880GMA-USB3:pvr:rvnGigabyteTechnologyCo.,Ltd.:rnGA-880GMA-USB3:rvr:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvr:
dmi.product.name: GA-880GMA-USB3
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

[Till Kamppeter (till-kamppeter)]

Can you please check whether there is correctly selected A4 (and not Letter) as paper size everywhere: Select "Printers" in the Control Center/System Settings and right-click your printer's icon. Select "Properties" in the pop-up menu. Now a dialog window appears. Select "Printer Options" on the left and find "Page Size" or "Media Size" on the right. Check whether it is set to "A4". Set it to A4 if it is not.

In the application, in the print dialog make also sure that A4 is selected as page size.

If all this is OK and you have still the problem, follow the instructions of the sections "CUPS error_log" and "Capturing print job data" on https://wiki.ubuntu.com/DebuggingPrintingProblems. Thanks.

[Shahar Or (mightyiam)]

Contrary to the wiki page, I have some more files in /var/spool/cups:
root@shahar-desktop:/var/spool/cups# ls -l
total 39748
-rw------- 1 root lp 818 Dec 2 2012 c00350.O
-rw------- 1 root lp 957 Dec 2 2012 c00351.O
-rw------- 1 root lp 957 Dec 2 2012 c00352.O
-rw------- 1 root lp 951 Dec 15 2012 c00353.O
-rw------- 1 root lp 968 Dec 15 2012 c00354.O
-rw------- 1 root lp 973 Dec 15 2012 c00355.O
-rw------- 1 root lp 935 Dec 15 2012 c00356.O
-rw------- 1 root lp 935 Dec 15 2012 c00357.O
-rw------- 1 root lp 930 Dec 17 2012 c00358.O
-rw------- 1 root lp 929 Dec 17 2012 c00359.O
-rw------- 1 root lp 960 Dec 17 2012 c00360.O
-rw------- 1 root lp 946 Dec 17 2012 c00361.O
-rw------- 1 root lp 996 Dec 17 2012 c00362.O
-rw------- 1 root lp 969 Dec 17 2012 c00363.O
-rw------- 1 root lp 938 Dec 26 2012 c00364.O
-rw------- 1 root lp 960 Dec 26 2012 c00365.O
-rw------- 1 root lp 941 Dec 26 2012 c00366.O
-rw------- 1 root lp 975 Dec 26 2012 c00367.O
-rw------- 1 root lp 887 Dec 31 2012 c00368.O
-rw------- 1 root lp 888 Dec 31 2012 c00369.O
-rw------- 1 root lp 868 Dec 31 2012 c00370.O
-rw------- 1 root lp 917 Dec 31 2012 c00371.O
-rw------- 1 root lp 905 Dec 31 2012 c00372.O
-rw------- 1 root lp 890 Dec 31 2012 c00373.O
-rw------- 1 root lp 890 Dec 31 2012 c00374.O
-rw------- 1 root lp 890 Dec 31 2012 c00375.O
-rw------- 1 root lp 890 Dec 31 2012 c00376.O
-rw------- 1 root lp 891 Dec 31 2012 c00377.O
-rw------- 1 root lp 890 Dec 31 2012 c00378.O
-rw------- 1 root lp 937 Jan 8 2013 c00379.O
-rw------- 1 root lp 937 Jun 25 17:01 c00390
-rw------- 1 root lp 937 Jun 25 17:03 c00391
-rw------- 1 root lp 990 Jul 3 18:27 c00392
-rw------- 1 root lp 951 Jul 8 22:53 c00393
-rw------- 1 root lp 800 Jul 8 22:57 c00394
-rw------- 1 root lp 962 Jul 28 09:48 c00395
-rw------- 1 root lp 962 Jul 28 09:54 c00396
-rw------- 1 root lp 962 Jul 28 09:58 c00397
-rw------- 1 root lp 945 Jul 28 10:05 c00398
-rw------- 1 root lp 962 Jul 28 10:11 c00399
-rw------- 1 root lp 1013 Jul 31 16:00 c00400
-rw------- 1 root lp 1042 Aug 4 02:37 c00401
-rw------- 1 root lp 1066 Aug 4 02:53 c00402
-rw------- 1 root lp 1148 Aug 4 02:54 c00403
-rw------- 1 root lp 900 Aug 12 22:11 c00404
-rw------- 1 root lp 894 Aug 19 23:17 c00405
-rw------- 1 root lp 947 Aug 27 20:46 c00406
-rw------- 1 root lp 947 Aug 27 20:57 c00407
-rw------- 1 root lp 945 Sep 8 15:54 c00408
-rw------- 1 root lp 967 Sep 23 07:16 c00409
-rw------- 1 root lp 951 Sep 23 19:44 c00410
-rw------- 1 root lp 957 Sep 23 19:54 c00411
-rw------- 1 root lp 945 Sep 23 19:56 c00412
-rw------- 1 root lp 957 Sep 25 16:38 c00413
-rw------- 1 root lp 851 Sep 25 16:41 c00414
-rw-r----- 1 root lp 3206764 Jun 25 16:59 d00390-001
-rw-r----- 1 root lp 1814841 Jun 25 17:00 d00391-001
-rw-r----- 1 root lp 1742949 Jul 3 18:25 d00392-001
-rw-r----- 1 root lp 7665 Jul 8 22:53 d00393-001
-rw-r----- 1 root lp 8417 Jul 8 22:56 d00394-001
-rw-r----- 1 root lp 3849908 Jul 28 09:47 d00395-001
-r...

[Till Kamppeter (till-kamppeter)]

Your error_log contains

D [25/Sep/2013:16:38:11 +0300] [Job 413] argv[5]="noCollate finishings=3 media=Custom.272x197mm number-up=1 outputorder=normal portrait sides=one-sided job-uuid=urn:uuid:e91fded1-7082-3f0c-4a2b-7cbcb50e7a50 job-originating-host-name=localhost time-at-creation=1380116291 time-at-processing=1380116291 Duplex=None"

It seems that the application you have used for printing defines a custom paper size: media=Custom.272x197mm. Assuming you are printing on A4 paper, this can lead to a part of the document being cut off.

I tried printing your file from the command line on an HP inkjet printer:

lp -d printer -o media=Custom.272x197mm Test\ print\ -\ Sheet1.pdf

and got the same cut-off output as you got.

The bug is in the application. It should not supply "media=Custom.272x197mm" with the job. Please tell us from which application you have printed.

[Shahar Or (mightyiam)]

Dear Till,
This is Okular that's in saucy.
ii okular 4:4.11.1-0ubuntu1 amd64 universal document viewer

[Shahar Or (mightyiam)]

I didn't do any strange stuff in the options. In fact, I don't see any interface to provide a custom value in the UI...

[Till Kamppeter (till-kamppeter)]

Does printing work correctly using other software, especially can you print your example file correctly with evince?

[Shahar Or (mightyiam)]

Dear Till,
Printing with evince is cutting less.
Here's the error log after printing with evince (last print).

[Shahar Or (mightyiam)]

And here's the captured printing data for printing with evince.

[Shahar Or (mightyiam)]

Using evince, the cut is also in the the middle of the "2". It looks exactly the same.

[Till Kamppeter (till-kamppeter)]

Can you try the "A4 Small Margins" (A4.SM) page size?

[Shahar Or (mightyiam)]

Alright, I've printed two A4.SM: one with okular and the other with evince. Here's the log.

[Shahar Or (mightyiam)]

Here is the Okular captured print data. The printout was cut as the previous ones.

[Shahar Or (mightyiam)]

Here's the second, evince A4.SM capture, which was printed out fine.

[Shahar Or (mightyiam)]

Here's a photo of the printouts in A4.SM in both okular and evince

[Till Kamppeter (till-kamppeter)]

For me it looks like that your document fits only into the printable area of A4.SM and that Okular is still using strange custom page sizes. Can you print from both Okular and evince iiwth A4.SM again, check whether your result (evince works, Okular cuts) gets reproduced and post the error_log (CUPS in debug mode) for this?

[Shahar Or (mightyiam)]

Once again, A4.SM/Evince was fine. Here's the Evince capture.

[Shahar Or (mightyiam)]

I've noticed that Okular/KDE have this dialog with margins. So I tried printing again, as I did before, without changing the values. Here is the dialog.

[Shahar Or (mightyiam)]

And here's what came out of that.

[Shahar Or (mightyiam)]

And the photo

[Shahar Or (mightyiam)]

And then I tried printing with zero margins in that dialog. Here's the capture.

[Shahar Or (mightyiam)]

And here's the photo. Notice that it appears that the whole content was shrinked.

[TJ (tj)]

This still affects Okular in 15.10 Wily.

Printing an 84 A5 page PDF duplex onto A4 every page has extended left and bottom margins, cropped right and top edges, and also scales (magnifies) the content.

Using the identical printer settings with Evince ( Document Viewer) the document prints with correct margins, no scaling, and centred on the page.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.