USB key does not mount

[Coeur Noir]

Hi,

On Ubuntu 13.04 with 3.8.0-29 kernel

4GB Dane-Elec usb key does not mount, do not appear anywhere in the system, just as it does not exist.

On another PC running Ubuntu 12.04 with the same kernel, USB key does not mount either a.s.o.

but

on this last PC running Ubuntu 12.04 with 3.2.0-52 kernel, that same USB key mounts and is fully usable.

The USB key is FAT32 formatted

Both PC are amd64
---
ApportVersion: 2.9.2-0ubuntu8.3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: melusine 2059 F.... pulseaudio
 /dev/snd/controlC0: melusine 2059 F.... pulseaudio
DistroRelease: Ubuntu 13.04
HibernationDevice: RESUME=UUID=f542b066-cd7c-4db2-ac90-43051c17a152
InstallationDate: Installed on 2013-08-04 (28 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
MachineType: Acer Aspire 5536
MarkForUpload: True
Package: linux (not installed)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=fr_FR.UTF-8
 SHELL=/bin/bash
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-29-generic root=UUID=aa4e1026-8080-4a90-9fb7-e2a345056f45 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.8.0-29.42-generic 3.8.13.5
RelatedPackageVersions:
 linux-restricted-modules-3.8.0-29-generic N/A
 linux-backports-modules-3.8.0-29-generic N/A
 linux-firmware 1.106
Tags: raring
Uname: Linux 3.8.0-29-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm audio cdrom dialout dip fax floppy fuse lpadmin netdev plugdev sambashare scanner sudo tape video
dmi.bios.date: 02/27/2009
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: V1.03
dmi.board.name: JV50PU
dmi.board.vendor: Acer
dmi.board.version: Rev
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvrV1.03:bd02/27/2009:svnAcer:pnAspire5536:pvr0100:rvnAcer:rnJV50PU:rvrRev:cvnAcer:ct10:cvrN/A:
dmi.product.name: Aspire 5536
dmi.product.version: 0100
dmi.sys.vendor: Acer

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1219594

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Coeur Noir (coeur-noir)]

apport information

[Coeur Noir (coeur-noir)]

apport information

[Coeur Noir (coeur-noir)]

apport information

[Coeur Noir (coeur-noir)]

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[Coeur Noir (coeur-noir)]

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[Coeur Noir (coeur-noir)]

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[Coeur Noir (coeur-noir)]

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[Coeur Noir (coeur-noir)]

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[Coeur Noir (coeur-noir)]

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[Coeur Noir (coeur-noir)]

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[Coeur Noir (coeur-noir)]

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[Coeur Noir (coeur-noir)]

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[Coeur Noir (coeur-noir)]

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[Coeur Noir (coeur-noir)]

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[Coeur Noir (coeur-noir)]

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[Coeur Noir (coeur-noir)]

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[Coeur Noir (coeur-noir)]

The apport-collect has been run with the above USB key plugged in.

(and surprisingly no python-apport and launchpad-lib were installed on my system... u13.04)

[Coeur Noir (coeur-noir)]

Here are some other informations about the key, as seen on anther PC running u12.04 with 3.2.0-52 kernel :

coeur-noir@CompaQ:~$ lsusb
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 002: ID 148f:2570 Ralink Technology, Corp. RT2570 Wireless Adapter
Bus 003 Device 002: ID 03f0:7e04 Hewlett-Packard DeskJet F4100 Printer series
Bus 003 Device 003: ID 046d:c05a Logitech, Inc. Optical Mouse M90
Bus 002 Device 002: ID 058f:9360 Alcor Micro Corp. 8-in-1 Media Card Reader
Bus 001 Device 007: ID 1516:1213 CompUSA

+ disc utility screenshot

...if of any interest.

[Luis Henriques (henrix)]

This is probably a duplicate of bug #1215155. Please test the kernel in -proposed as described in comment #9 in that bug. Thanks.

[Coeur Noir (coeur-noir)]

3.8.0-30 kernel indeed fixes this problem.

thanks Luis !