Ubuntu 13.10 crash

Bug #1219320 reported by Norbert Moldován
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

While I was watching a Youtube video the system crashed. The screen fall back to text mode and the last second of the sound of the video was playing repeatedly.

I'm on a 64bit system.
---
ApportVersion: 2.12.1-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: norbs 2189 F.... pulseaudio
DistroRelease: Ubuntu 13.10
HibernationDevice: RESUME=UUID=5850760a-629d-48f4-9f5f-fff2e0b35c01
InstallationDate: Installed on 2013-08-30 (5 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130829)
MachineType: Acer AO725
MarkForUpload: True
Package: linux (not installed)
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-4-generic root=UUID=edf495c4-4cb9-41fc-ad5c-c02c3c15aa22 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.11.0-4.9-generic 3.11.0-rc7
RelatedPackageVersions:
 linux-restricted-modules-3.11.0-4-generic N/A
 linux-backports-modules-3.11.0-4-generic N/A
 linux-firmware 1.113
Tags: saucy
Uname: Linux 3.11.0-4-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 04/18/2013
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.07
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: ZA10_BZ
dmi.board.vendor: Acer
dmi.board.version: Base Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.07:bd04/18/2013:svnAcer:pnAO725:pvrV1.07:rvnAcer:rnZA10_BZ:rvrBaseBoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: AO725
dmi.product.version: V1.07
dmi.sys.vendor: Acer

Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1219320

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Changed in linux (Ubuntu):
importance: Undecided → Medium
Revision history for this message
Norbert Moldován (moldovannorbert) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
Norbert Moldován (moldovannorbert) wrote : BootDmesg.txt

apport information

Revision history for this message
Norbert Moldován (moldovannorbert) wrote : CRDA.txt

apport information

Revision history for this message
Norbert Moldován (moldovannorbert) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Norbert Moldován (moldovannorbert) wrote : IwConfig.txt

apport information

Revision history for this message
Norbert Moldován (moldovannorbert) wrote : Lspci.txt

apport information

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Norbert Moldován (moldovannorbert) wrote : Lsusb.txt

apport information

Revision history for this message
Norbert Moldován (moldovannorbert) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Norbert Moldován (moldovannorbert) wrote : ProcEnviron.txt

apport information

Revision history for this message
Norbert Moldován (moldovannorbert) wrote : ProcInterrupts.txt

apport information

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Norbert Moldován (moldovannorbert) wrote : ProcModules.txt

apport information

Revision history for this message
Norbert Moldován (moldovannorbert) wrote : PulseList.txt

apport information

Revision history for this message
Norbert Moldován (moldovannorbert) wrote : RfKill.txt

apport information

Revision history for this message
Norbert Moldován (moldovannorbert) wrote : UdevDb.txt

apport information

Revision history for this message
Norbert Moldován (moldovannorbert) wrote : UdevLog.txt

apport information

Revision history for this message
Norbert Moldován (moldovannorbert) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
penalvch (penalvch)
tags: added: bios-outdated-v1.08 needs-crash-log needs-upstream-testing regression-potential
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Norbert Moldován (moldovannorbert) wrote :

Christopher M. Penalver thank you for the update information.
This crash happened once, I could not reproduce it since then, although I updated my BIOS.
There was no notable change in behavior after the update.

The output of the command is now:

V1.08
07/30/2013

tags: added: bios-up-to-date-v1.08
removed: bios-outdated-v1.08
penalvch (penalvch)
tags: added: latest-bios-v1.08
removed: bios-up-to-date-v1.08
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
Revision history for this message
penalvch (penalvch) wrote :

Norbert Moldován, could you please test the latest upstream kernel available (not the daily folder, but the one all the way at the bottom) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-v3.12

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

Changed in linux (Ubuntu):
status: Expired → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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