Ubuntu
linux package

[ASUSTeK COMPUTER INC. UX51VZH] suspend/resume failure

Bug #1218970 reported by AnSkaal on 2013-08-30

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Expired	Medium	Unassigned

Bug Description

My Zenbook does not like to suspend/sleep. I tried to

Maybe this helps;
/var/log/pm-suspend.log says:

/etc/pm/sleep.d/10_unattended-upgrades-hibernate suspend suspend: success.
Running hook /usr/lib/pm-utils/sleep.d/60_wpa_supplicant suspend suspend:
Failed to connect to wpa_supplicant - wpa_ctrl_open: No such file or directory

and

/usr/lib/pm-utils/sleep.d/95led suspend suspend: not applicable.
Running hook /usr/lib/pm-utils/sleep.d/98video-quirk-db-handler suspend suspend:
Kernel modesetting video driver detected, not using quirks.

---

ProblemType: KernelOops
DistroRelease: Ubuntu 13.10
Package: linux-image-3.11.0-4-generic 3.11.0-4.9 [modified: boot/vmlinuz-3.11.0-4-generic]
ProcVersionSignature: Ubuntu 3.11.0-4.9-generic 3.11.0-rc7
Uname: Linux 3.11.0-4-generic x86_64
Annotation: This occured during a previous suspend and prevented it from resuming properly.
ApportVersion: 2.12.1-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: anskaal 2093 F.... pulseaudio
/dev/snd/controlC0: anskaal 2093 F.... pulseaudio
Date: Fri Aug 30 00:43:37 2013
ExecutablePath: /usr/share/apport/apportcheckresume
Failure: suspend/resume
HibernationDevice: RESUME=UUID=6137de52-88e4-4135-b3fd-3911575839e6
InstallationDate: Installed on 2013-08-29 (0 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130829)
InterpreterPath: /usr/bin/python3.3
MachineType: ASUSTeK COMPUTER INC. UX51VZH
MarkForUpload: True
ProcCmdline: /usr/bin/python3 /usr/share/apport/apportcheckresume
ProcEnviron:
TERM=linux
PATH=(custom, no user)
ProcFB: 0 nouveaufb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-4-generic.efi.signed root=/dev/mapper/isw_bccdhjieij_Volume0p2 ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: Daemon not responding.
RelatedPackageVersions:
linux-restricted-modules-3.11.0-4-generic N/A
linux-backports-modules-3.11.0-4-generic N/A
linux-firmware 1.113
SourcePackage: linux
Title: [ASUSTeK COMPUTER INC. UX51VZH] suspend/resume failure
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

dmi.bios.date: 03/06/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX51VZH.206
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX51VZH
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX51VZH.206:bd03/06/2013:svnASUSTeKCOMPUTERINC.:pnUX51VZH:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX51VZH:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: UX51VZH
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

See original description

Tags:

Revision history for this message

AnSkaal (anskaal) wrote on 2013-08-30:

AlsaInfo.txt Edit (31.8 KiB, text/plain; charset="utf-8")
BootDmesg.txt Edit (79.7 KiB, text/plain; charset="utf-8")
CRDA.txt Edit (192 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (5.0 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.6 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (545 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (29.0 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (462 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (7.5 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (3.4 KiB, text/plain; charset="utf-8")
ProcMaps.txt Edit (11.9 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (4.3 KiB, text/plain; charset="utf-8")
ProcStatus.txt Edit (779 bytes, text/plain; charset="utf-8")
RfKill.txt Edit (186 bytes, text/plain; charset="utf-8")
SleepLog.txt Edit (13.0 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (132.8 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (335.9 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (440.2 KiB, text/plain; charset="utf-8")

description:

updated

Revision history for this message

Brad Figg (brad-figg) wrote on 2013-08-30: Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

AnSkaal (anskaal) on 2013-08-30

description:

updated

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2013-09-03:

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.11 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.11-saucy/

Changed in linux (Ubuntu):
importance:	Undecided → Medium
status:	Confirmed → Incomplete

Revision history for this message

AnSkaal (anskaal) wrote on 2013-09-05: Re: [Bug 1218970] Re: [ASUSTeK COMPUTER INC. UX51VZH] suspend/resume failure

Download full text (7.8 KiB)

Thank you!
Found out that sleep/suspension works fine with nvidia-current installed.
Figured I would have to uninstall it.

Then I downloaded
linux-image-3.11.0-999-generic_3.11.0-999.201309050424_amd64.deb,
linux-headers-3.11.0-999-generic_3.11.0-999.201309050424_amd64.deb

When doing "sudo dpkg -i *.deb" I've got an error:

(Reading database ... 215486 files and directories currently installed.)
Preparing to replace linux-headers-3.11.0-999-generic
3.11.0-999.201309050424 (using
linux-headers-3.11.0-999-generic_3.11.0-999.201309050424_amd64.deb) ...
Unpacking replacement linux-headers-3.11.0-999-generic ...
Preparing to replace linux-image-3.11.0-999-generic 3.11.0-999.201309050424
(using linux-image-3.11.0-999-generic_3.11.0-999.201309050424_amd64.deb) ...
Done.
Unpacking replacement linux-image-3.11.0-999-generic ...
Examining /etc/kernel/postrm.d .
run-parts: executing /etc/kernel/postrm.d/initramfs-tools
3.11.0-999-generic /boot/vmlinuz-3.11.0-999-generic
run-parts: executing /etc/kernel/postrm.d/zz-update-grub 3.11.0-999-generic
/boot/vmlinuz-3.11.0-999-generic
dpkg: dependency problems prevent configuration of
linux-headers-3.11.0-999-generic:
linux-headers-3.11.0-999-generic depends on linux-headers-3.11.0-999;
however:
Package linux-headers-3.11.0-999 is not installed.

dpkg: error processing linux-headers-3.11.0-999-generic (--install):
dependency problems - leaving unconfigured
Setting up linux-image-3.11.0-999-generic (3.11.0-999.201309050424) ...
Running depmod.
update-initramfs: deferring update (hook will be called later)
Not updating initrd symbolic links since we are being updated/reinstalled
(3.11.0-999.201309050424 was configured last, according to dpkg)
Not updating image symbolic links since we are being updated/reinstalled
(3.11.0-999.201309050424 was configured last, according to dpkg)
Examining /etc/kernel/postinst.d.
run-parts: executing /etc/kernel/postinst.d/apt-auto-removal
3.11.0-999-generic /boot/vmlinuz-3.11.0-999-generic
run-parts: executing /etc/kernel/postinst.d/dkms 3.11.0-999-generic
/boot/vmlinuz-3.11.0-999-generic
ERROR (dkms apport): kernel package linux-headers-3.11.0-999-generic is not
supported
Error! Bad return status for module build on kernel: 3.11.0-999-generic
(x86_64)
Consult /var/lib/dkms/nvidia-304/304.88/build/make.log for more information.
run-parts: executing /etc/kernel/postinst.d/initramfs-tools
3.11.0-999-generic /boot/vmlinuz-3.11.0-999-generic
update-initramfs: Generating /boot/initrd.img-3.11.0-999-generic
run-parts: executing /etc/kernel/postinst.d/pm-utils 3.11.0-999-generic
/boot/vmlinuz-3.11.0-999-generic
run-parts: executing /etc/kernel/postinst.d/update-notifier
3.11.0-999-generic /boot/vmlinuz-3.11.0-999-generic
run-parts: executing /etc/kernel/postinst.d/zz-update-grub
3.11.0-999-generic /boot/vmlinuz-3.11.0-999-generic
Generating grub.cfg ...
Found linux image: /boot/vmlinuz-3.11.0-999-generic
Found initrd image: /boot/initrd.img-3.11.0-999-generic
Found linux image: /boot/vmlinuz-3.11.0-4-generic
Found initrd image: /boot/initrd.img-3.11.0-4-generic
Found Ubuntu Saucy Salamander (development branch) (13.10) on
/dev/mapper/isw_bccdhjieij_Volume0p2
Adding boot menu entry ...

Thank you!
Found out that sleep/suspension works fine with nvidia-current installed.
Figured I would have to uninstall it.

Then I downloaded
linux-image-3.11.0-999-generic_3.11.0-999.201309050424_amd64.deb,
linux-headers-3.11.0-999-generic_3.11.0-999.201309050424_amd64.deb

When doing "sudo dpkg -i *.deb" I've got an error:

(Reading database ... 215486 files and directories currently installed.)
Preparing to replace linux-headers-3.11.0-999-generic
3.11.0-999.201309050424 (using
linux-headers-3.11.0-999-generic_3.11.0-999.201309050424_amd64.deb) ...
Unpacking replacement linux-headers-3.11.0-999-generic ...
Preparing to replace linux-image-3.11.0-999-generic 3.11.0-999.201309050424
(using linux-image-3.11.0-999-generic_3.11.0-999.201309050424_amd64.deb) ...
Done.
Unpacking replacement linux-image-3.11.0-999-generic ...
Examining /etc/kernel/postrm.d .
run-parts: executing /etc/kernel/postrm.d/initramfs-tools
3.11.0-999-generic /boot/vmlinuz-3.11.0-999-generic
run-parts: executing /etc/kernel/postrm.d/zz-update-grub 3.11.0-999-generic
/boot/vmlinuz-3.11.0-999-generic
dpkg: dependency problems prevent configuration of
linux-headers-3.11.0-999-generic:
 linux-headers-3.11.0-999-generic depends on linux-headers-3.11.0-999;
however:
  Package linux-headers-3.11.0-999 is not installed.

dpkg: error processing linux-headers-3.11.0-999-generic (--install):
 dependency problems - leaving unconfigured
Setting up linux-image-3.11.0-999-generic (3.11.0-999.201309050424) ...
Running depmod.
update-initramfs: deferring update (hook will be called later)
Not updating initrd symbolic links since we are being updated/reinstalled
(3.11.0-999.201309050424 was configured last, according to dpkg)
Not updating image symbolic links since we are being updated/reinstalled
(3.11.0-999.201309050424 was configured last, according to dpkg)
Examining /etc/kernel/postinst.d.
run-parts: executing /etc/kernel/postinst.d/apt-auto-removal
3.11.0-999-generic /boot/vmlinuz-3.11.0-999-generic
run-parts: executing /etc/kernel/postinst.d/dkms 3.11.0-999-generic
/boot/vmlinuz-3.11.0-999-generic
ERROR (dkms apport): kernel package linux-headers-3.11.0-999-generic is not
supported
Error! Bad return status for module build on kernel: 3.11.0-999-generic
(x86_64)
Consult /var/lib/dkms/nvidia-304/304.88/build/make.log for more information.
run-parts: executing /etc/kernel/postinst.d/initramfs-tools
3.11.0-999-generic /boot/vmlinuz-3.11.0-999-generic
update-initramfs: Generating /boot/initrd.img-3.11.0-999-generic
run-parts: executing /etc/kernel/postinst.d/pm-utils 3.11.0-999-generic
/boot/vmlinuz-3.11.0-999-generic
run-parts: executing /etc/kernel/postinst.d/update-notifier
3.11.0-999-generic /boot/vmlinuz-3.11.0-999-generic
run-parts: executing /etc/kernel/postinst.d/zz-update-grub
3.11.0-999-generic /boot/vmlinuz-3.11.0-999-generic
Generating grub.cfg ...
Found linux image: /boot/vmlinuz-3.11.0-999-generic
Found initrd image: /boot/initrd.img-3.11.0-999-generic
Found linux image: /boot/vmlinuz-3.11.0-4-generic
Found initrd image: /boot/initrd.img-3.11.0-4-generic
Found Ubuntu Saucy Salamander (development branch) (13.10) on
/dev/mapper/isw_bccdhjieij_Volume0p2
Adding boot menu entry for EFI firmware configuration
done
Errors were encountered while processing:
 linux-headers-3.11.0-999-generic

The result now when starting the new kernel from grub is that I can log
in, but the screen turns black (only the cursor is visible)
and then an error-popup message shows 3 or 4 times.

On Tue, Sep 3, 2013 at 9:21 PM, Joseph Salisbury <
joseph.salisbury@canonical.com> wrote:

> Would it be possible for you to test the latest upstream kernel? Refer
> to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest
> v3.11 kernel[0].
>
> If this bug is fixed in the mainline kernel, please add the following
> tag 'kernel-fixed-upstream'.
>
> If the mainline kernel does not fix this bug, please add the tag:
> 'kernel-bug-exists-upstream'.
>
> If you are unable to test the mainline kernel, for example it will not
> boot, please add the tag: 'kernel-unable-to-test-upstream'.
> Once testing of the upstream kernel is complete, please mark this bug as
> "Confirmed".
>
>
> Thanks in advance.
>
> [0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.11-saucy/
>
> ** Changed in: linux (Ubuntu)
>    Importance: Undecided => Medium
>
> ** Changed in: linux (Ubuntu)
>        Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1218970
>
> Title:
>   [ASUSTeK COMPUTER INC. UX51VZH] suspend/resume failure
>
> Status in “linux” package in Ubuntu:
>   Incomplete
>
> Bug description:
>   My Zenbook does not like to suspend/sleep. I tried to
>
>   Maybe this helps;
>   /var/log/pm-suspend.log says:
>
>   /etc/pm/sleep.d/10_unattended-upgrades-hibernate suspend suspend:
> success.
>   Running hook /usr/lib/pm-utils/sleep.d/60_wpa_supplicant suspend suspend:
>   Failed to connect to wpa_supplicant - wpa_ctrl_open: No such file or
> directory
>
>   and
>
>   /usr/lib/pm-utils/sleep.d/95led suspend suspend: not applicable.
>   Running hook /usr/lib/pm-utils/sleep.d/98video-quirk-db-handler suspend
> suspend:
>   Kernel modesetting video driver detected, not using quirks.
>
>
>   ---
>
>   ProblemType: KernelOops
>   DistroRelease: Ubuntu 13.10
>   Package: linux-image-3.11.0-4-generic 3.11.0-4.9 [modified:
> boot/vmlinuz-3.11.0-4-generic]
>   ProcVersionSignature: Ubuntu 3.11.0-4.9-generic 3.11.0-rc7
>   Uname: Linux 3.11.0-4-generic x86_64
>   Annotation: This occured during a previous suspend and prevented it from
> resuming properly.
>   ApportVersion: 2.12.1-0ubuntu2
>   Architecture: amd64
>   AudioDevicesInUse:
>    USER        PID ACCESS COMMAND
>    /dev/snd/controlC1:  anskaal    2093 F.... pulseaudio
>    /dev/snd/controlC0:  anskaal    2093 F.... pulseaudio
>   Date: Fri Aug 30 00:43:37 2013
>   ExecutablePath: /usr/share/apport/apportcheckresume
>   Failure: suspend/resume
>   HibernationDevice: RESUME=UUID=6137de52-88e4-4135-b3fd-3911575839e6
>   InstallationDate: Installed on 2013-08-29 (0 days ago)
>   InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64
> (20130829)
>   InterpreterPath: /usr/bin/python3.3
>   MachineType: ASUSTeK COMPUTER INC. UX51VZH
>   MarkForUpload: True
>   ProcCmdline: /usr/bin/python3 /usr/share/apport/apportcheckresume
>   ProcEnviron:
>    TERM=linux
>    PATH=(custom, no user)
>   ProcFB: 0 nouveaufb
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-4-generic.efi.signed
> root=/dev/mapper/isw_bccdhjieij_Volume0p2 ro quiet splash vt.handoff=7
>   PulseList: Error: command ['pacmd', 'list'] failed with exit code 1:
> Daemon not responding.
>   RelatedPackageVersions:
>    linux-restricted-modules-3.11.0-4-generic N/A
>    linux-backports-modules-3.11.0-4-generic  N/A
>    linux-firmware                            1.113
>   SourcePackage: linux
>   Title: [ASUSTeK COMPUTER INC. UX51VZH] suspend/resume failure
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   UserGroups:
>
>   dmi.bios.date: 03/06/2013
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: UX51VZH.206
>   dmi.board.asset.tag: ATN12345678901234567
>   dmi.board.name: UX51VZH
>   dmi.board.vendor: ASUSTeK COMPUTER INC.
>   dmi.board.version: 1.0
>   dmi.chassis.asset.tag: No Asset Tag
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: ASUSTeK COMPUTER INC.
>   dmi.chassis.version: 1.0
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrUX51VZH.206:bd03/06/2013:svnASUSTeKCOMPUTERINC.:pnUX51VZH:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX51VZH:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
>   dmi.product.name: UX51VZH
>   dmi.product.version: 1.0
>   dmi.sys.vendor: ASUSTeK COMPUTER INC.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1218970/+subscriptions
>

-- 
Mvh
Anders Skaalsveen

Revision history for this message

Launchpad Janitor (janitor) wrote on 2013-11-05:

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status:	Incomplete → Expired

Report a bug

This report contains Public information

Everyone can see this information.

You are

Subscribing...

Edit bug mail

Other bug subscribers

Bug attachments

Add attachment

Remote bug watches

Bug watches keep track of this bug in other bug trackers.

Ubuntulinux package

[ASUSTeK COMPUTER INC. UX51VZH] suspend/resume failure

Bug Description

Other bug subscribers

Bug attachments

Remote bug watches

Ubuntu
linux package