Error when launching software updater

Bug #1215431 reported by jsaff
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Unity
Expired
Undecided
Unassigned
unity (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

When I launch the software center, it searches for updates but then stops and says there in an internal error, do you want to send a report. When I press send report, the screen flashes to black and seems to proceed with a summary/diagnostic list. When this activity stops, the laptop has no more functionality, ie cursor will not move, etc. I am forced to power down before I can resume. I do not know if you actually get the report. I am using 13.04, unity on a HP-G62 laptop.

ProblemType: Bug
DistroRelease: Ubuntu 13.04
Package: unity 7.0.0daily13.06.19~13.04-0ubuntu1
ProcVersionSignature: Ubuntu 3.8.0-29.42-generic 3.8.13.5
Uname: Linux 3.8.0-29-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.9.2-0ubuntu8.3
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
Date: Thu Aug 22 08:56:08 2013
InstallationDate: Installed on 2013-08-14 (8 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
MarkForUpload: True
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: unity
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
jsaff (jsaff1043) wrote :
Revision history for this message
jsaff (jsaff1043) wrote :

It was not the software center, it was the software updater.

summary: - Error when launching software center
+ Error when launching software updater
Revision history for this message
Andrea Azzarone (azzar1) wrote :

13.04 is no longer supported. Is this still a problem on 12.04/14.04/14.10?

Changed in unity:
status: New → Incomplete
Changed in unity (Ubuntu):
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for Unity because there has been no activity for 60 days.]

Changed in unity:
status: Incomplete → Expired
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for unity (Ubuntu) because there has been no activity for 60 days.]

Changed in unity (Ubuntu):
status: Incomplete → Expired
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