Files hangs when interacting with large TIFF files, they should be handled by the daemon

Bug #1215369 reported by Kosto z Lasu
62
This bug affects 12 people
Affects Status Importance Assigned to Milestone
Files
Fix Released
Medium
Unassigned

Bug Description

When I'm right-clicking on some files, File manager hangs entire system, and service lightdm restart is required. All
*.tiff files i tried caused this behaviour.

Related branches

Cody Garver (codygarver)
affects: elementaryos → pantheon-files
Revision history for this message
Eduardo Blando (whalietric) wrote :

Reported the same problem. I didn't notice that was .TIF files. But YES, I does happen mostly with this files.

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Eduardo Blando (whalietric) wrote :

Important note: anyone having this problem uses ImageJ, Fiji, Inkscape, MyPaint or Gimp? This bug started when I installed this programs.

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Kosto z Lasu (lisiornik) wrote :

I did not try to right-click before i installed GIMP.

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Luis Mercado (o-l) wrote :

I want to confirm this. Phanteon-files locks when entering a folder with several tiff files. This is quite stressing for me as I am a photographer.

summary: - Files hangs entire system on right-clicking on some files.
+ Files hangs entire system on right-clicking on TIFF files
Revision history for this message
Jonathan Alfonso (alfonsojon1997) wrote : Re: Files hangs entire system on right-clicking on TIFF files

This also occurs upon viewing tiff files while zoomed in, or while in a folder with many large TIFF files.

summary: - Files hangs entire system on right-clicking on TIFF files
+ Files hangs entire system when interacting with TIFF files
Revision history for this message
Jonathan Alfonso (alfonsojon1997) wrote : Re: Files hangs entire system when interacting with TIFF files
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Cody Garver (codygarver) wrote :

I'm unable to reproduce this on Freya, it might be fixed. Anyone else tried making it happen?

Changed in pantheon-files:
importance: Undecided → High
milestone: none → freya-beta1
status: New → Incomplete
Revision history for this message
Jonathan Alfonso (alfonsojon1997) wrote :

I would post a log when running in debug mode but it spits out nothing useful other than standard stuff.

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Jonathan Alfonso (alfonsojon1997) wrote :

@codygarver: Test it out with some very large TIFF files from Hubble ;)
http://hubblesource.stsci.edu/sources/illustrations/

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Jonathan Alfonso (alfonsojon1997) wrote :

:) *

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KVG (kvgkvg) wrote :

I can confirm this in Luna.

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Cody Garver (codygarver) wrote :

Thanks Jonathan, I was able to confirm it using this 75 MB .tiff: http://hubblesite.org/newscenter/archive/releases/2005/04/image/a/warn/

Changed in pantheon-files:
importance: High → Medium
milestone: freya-beta1 → freya-beta2
status: Incomplete → Confirmed
summary: - Files hangs entire system when interacting with TIFF files
+ Files hangs entire system when interacting with large TIFF files
summary: - Files hangs entire system when interacting with large TIFF files
+ Files hangs when interacting with large TIFF files
Revision history for this message
Jonathan Alfonso (alfonsojon1997) wrote : Re: Files hangs when interacting with large TIFF files

Cody, I think the summary should read "Files hangs when interacting with TIFF files", as it does not seem to consistently freeze the entire system. Furthermore, I managed to make Files freeze with a single, rather normal sized TIFF file (MARBLES.TIFF, 1419x1001, 2.6 MB). I can upload the file if you would like, it could serve as a test case.

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Jonathan Alfonso (alfonsojon1997) wrote :
Revision history for this message
Cody Garver (codygarver) wrote : Re: [Bug 1215369] Re: Files hangs when interacting with large TIFF files

For me, Files behaves normally with that 2.6 MB .tif. Thanks for the sample.

On Fri, Jul 25, 2014 at 3:47 AM, Jonathan Alfonso <
<email address hidden>> wrote:

> ** Attachment added: "Test case for crashing Files"
>
> https://bugs.launchpad.net/pantheon-files/+bug/1215369/+attachment/4162563/+files/marbles.tif
>
> --
> You received this bug notification because you are subscribed to Files.
> https://bugs.launchpad.net/bugs/1215369
>
> Title:
> Files hangs when interacting with large TIFF files
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/pantheon-files/+bug/1215369/+subscriptions
>

--
Cody Garver

Changed in pantheon-files:
status: Confirmed → In Progress
assignee: nobody → Jonathon Waterhouse (jonathon-waterhouse)
Revision history for this message
xapantu (xapantu) wrote :

So, as said in the merge proposal, this feature should be handled by the daemon, so as it doesn't lag and information are kept in the database. See the color stuff for an example.

summary: - Files hangs when interacting with large TIFF files
+ Files hangs when interacting with large TIFF files, they should be
+ handled by the daemon
RabbitBot (rabbitbot-a)
Changed in pantheon-files:
status: In Progress → Fix Committed
Revision history for this message
Julián Unrrein (junrrein) wrote :

The lag issue was worked around by disabling the calculation of image dimensions in the overlay bar. It is not considered fixed yet.

Changed in pantheon-files:
status: Fix Committed → Confirmed
assignee: Jonathon Waterhouse (jonathon-waterhouse) → nobody
milestone: freya-beta2 → none
Changed in pantheon-files:
status: Confirmed → Fix Committed
milestone: none → freya-beta1
Changed in pantheon-files:
status: Fix Committed → Confirmed
status: Confirmed → Fix Released
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