Touchpad does not work.

Bug #1207501 reported by The Doctor

This bug report was converted into a question: question #233405: Touchpad does not work..

6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

I run Ubuntu 13.04 on an Acer one D257-13473 netbook and my touchpad does not work. Here is the result of cat /proc/bus/input/devices :

I: Bus=0019 Vendor=0000 Product=0001 Version=0000
N: Name="Power Button"
P: Phys=PNP0C0C/button/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0C:00/input/input0
U: Uniq=
H: Handlers=kbd event0
B: PROP=0
B: EV=3
B: KEY=100000 0 0 0

I: Bus=0019 Vendor=0000 Product=0003 Version=0000
N: Name="Sleep Button"
P: Phys=PNP0C0E/button/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0E:00/input/input1
U: Uniq=
H: Handlers=kbd event1
B: PROP=0
B: EV=3
B: KEY=4000 0 0 0 0

I: Bus=0019 Vendor=0000 Product=0005 Version=0000
N: Name="Lid Switch"
P: Phys=PNP0C0D/button/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0D:00/input/input2
U: Uniq=
H: Handlers=event2
B: PROP=0
B: EV=21
B: SW=1

I: Bus=0019 Vendor=0000 Product=0001 Version=0000
N: Name="Power Button"
P: Phys=LNXPWRBN/button/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXPWRBN:00/input/input3
U: Uniq=
H: Handlers=kbd event3
B: PROP=0
B: EV=3
B: KEY=100000 0 0 0

I: Bus=0011 Vendor=0001 Product=0001 Version=ab41
N: Name="AT Translated Set 2 keyboard"
P: Phys=isa0060/serio0/input0
S: Sysfs=/devices/platform/i8042/serio0/input/input4
U: Uniq=
H: Handlers=sysrq kbd event4
B: PROP=0
B: EV=120013
B: KEY=10000 c0200 0 0 0 0 0 700f 2000003 3803078 f830f401 febfffdf ffefffff ffffffff fffffffe
B: MSC=10
B: LED=7

I: Bus=0003 Vendor=0402 Product=7675 Version=0004
N: Name="WebCam"
P: Phys=usb-0000:00:1d.7-3/button
S: Sysfs=/devices/pci0000:00/0000:00:1d.7/usb1/1-3/1-3:1.0/input/input5
U: Uniq=
H: Handlers=kbd event5
B: PROP=0
B: EV=3
B: KEY=100000 0 0 0 0 0 0

I: Bus=0019 Vendor=0000 Product=0000 Version=0000
N: Name="Acer WMI hotkeys"
P: Phys=wmi/input0
S: Sysfs=/devices/virtual/input/input6
U: Uniq=
H: Handlers=rfkill kbd event6
B: PROP=0
B: EV=13
B: KEY=1c0000 0 0 0 0 0 0 0 0 16008 c00 80000000 300000 0 0 0 0
B: MSC=10

I: Bus=0019 Vendor=0000 Product=0000 Version=0000
N: Name="Acer BMA150 accelerometer"
P: Phys=wmi/input1
S: Sysfs=/devices/virtual/input/input7
U: Uniq=
H: Handlers=event7 js0
B: PROP=0
B: EV=9
B: ABS=7

I: Bus=0011 Vendor=0002 Product=0007 Version=01b1
N: Name="SynPS/2 Synaptics TouchPad"
P: Phys=isa0060/serio2/input0
S: Sysfs=/devices/platform/i8042/serio2/input/input8
U: Uniq=
H: Handlers=mouse0 event8
B: PROP=9
B: EV=b
B: KEY=6420 0 30000 0 0 0 0 0 0 0 0
B: ABS=2608000 11000003

I: Bus=0019 Vendor=0000 Product=0006 Version=0000
N: Name="Video Bus"
P: Phys=LNXVIDEO/video/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0A08:00/LNXVIDEO:00/input/input9
U: Uniq=
H: Handlers=kbd event9
B: PROP=0
B: EV=3
B: KEY=3e000b 0 0 0 0 0 0 0

I: Bus=0000 Vendor=0000 Product=0000 Version=0000
N: Name="HDA Intel Mic"
P: Phys=ALSA
S: Sysfs=/devices/pci0000:00/0000:00:1b.0/sound/card0/input10
U: Uniq=
H: Handlers=event10
B: PROP=0
B: EV=21
B: SW=10

I: Bus=0000 Vendor=0000 Product=0000 Version=0000
N: Name="HDA Intel Headphone"
P: Phys=ALSA
S: Sysfs=/devices/pci0000:00/0000:00:1b.0/sound/card0/input11
U: Uniq=
H: Handlers=event11
B: PROP=0
B: EV=21
B: SW=4

I: Bus=0003 Vendor=0461 Product=4d03 Version=0100
N: Name="HID 0461:4d03"
P: Phys=usb-0000:00:1d.0-2/input0
S: Sysfs=/devices/pci0000:00/0000:00:1d.0/usb2/2-2/2-2:1.0/input/input12
U: Uniq=
H: Handlers=mouse1 event12
B: PROP=0
B: EV=17
B: KEY=70000 0 0 0 0 0 0 0 0
B: REL=103
B: MSC=10
---
ApportVersion: 2.9.2-0ubuntu8.1
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: thedoctor 1865 F.... pulseaudio
DistroRelease: Ubuntu 13.04
HibernationDevice: RESUME=UUID=801c2da5-7426-4115-8884-88b38921d9f6
InstallationDate: Installed on 2013-07-30 (2 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release i386 (20130424)
MachineType: Acer AOD257
MarkForUpload: True
Package: linux (not installed)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-27-generic root=UUID=7719f532-09a2-4f3e-b6ea-60913385d4aa ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.8.0-27.40-generic 3.8.13.4
RelatedPackageVersions:
 linux-restricted-modules-3.8.0-27-generic N/A
 linux-backports-modules-3.8.0-27-generic N/A
 linux-firmware 1.106
Tags: raring
Uname: Linux 3.8.0-27-generic i686
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 06/13/2011
dmi.bios.vendor: INSYDE
dmi.bios.version: V1.06
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: JE06_PT
dmi.board.vendor: Acer
dmi.board.version: Base Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnINSYDE:bvrV1.06:bd06/13/2011:svnAcer:pnAOD257:pvrV1.06:rvnAcer:rnJE06_PT:rvrBaseBoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: AOD257
dmi.product.version: V1.06
dmi.sys.vendor: Acer

Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1207501

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
The Doctor (thedoctor81877) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected raring
description: updated
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The Doctor (thedoctor81877) wrote : BootDmesg.txt

apport information

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The Doctor (thedoctor81877) wrote : CRDA.txt

apport information

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The Doctor (thedoctor81877) wrote : CurrentDmesg.txt

apport information

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The Doctor (thedoctor81877) wrote : HookError_cloud_archive.txt

apport information

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The Doctor (thedoctor81877) wrote : IwConfig.txt

apport information

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The Doctor (thedoctor81877) wrote : Lspci.txt

apport information

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The Doctor (thedoctor81877) wrote : Lsusb.txt

apport information

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The Doctor (thedoctor81877) wrote : ProcCpuinfo.txt

apport information

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The Doctor (thedoctor81877) wrote : ProcInterrupts.txt

apport information

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The Doctor (thedoctor81877) wrote : ProcModules.txt

apport information

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The Doctor (thedoctor81877) wrote : PulseList.txt

apport information

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The Doctor (thedoctor81877) wrote : RfKill.txt

apport information

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The Doctor (thedoctor81877) wrote : UdevDb.txt

apport information

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The Doctor (thedoctor81877) wrote : UdevLog.txt

apport information

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The Doctor (thedoctor81877) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
The Doctor (thedoctor81877) wrote :

I recently needed to reinstall the OS on my Acer one D257-13473 netbook. I reinstalled Ubuntu 13.04 and upon doing so, I found that the touchpad does not work at all. Previously, in 13,.04 (after upgrading from 12.10) the touchpad did not work, and I cannot remember how I was able to get it fixed. Please help.

Changed in linux (Ubuntu):
status: Confirmed → Invalid
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