Firefox crashing frequently in saucy

Bug #1202958 reported by Manish-Raj
28
This bug affects 6 people
Affects Status Importance Assigned to Milestone
firefox (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

Recently I upgraded to Ubuntu 13.10 Alpha 1. After the upgrade , the firefox keeps on crashing although infrequently. While browsing , it sometimes suddenly freezes and crash out.

ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: firefox 23.0~b4+build1-0ubuntu1
ProcVersionSignature: Ubuntu 3.10.0-2.11-generic 3.10.0
Uname: Linux 3.10.0-2-generic i686
AddonCompatCheckDisabled: False
ApportVersion: 2.11-0ubuntu1
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: manish 1743 F.... pulseaudio
BuildID: 20130709094030
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
Channel: Unavailable
Date: Fri Jul 19 12:56:46 2013
ExecutablePath: /usr/lib/firefox/firefox
ForcedLayersAccel: False
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
InstallationDate: Installed on 2013-03-15 (125 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release i386 (20121017.2)
IpRoute:
 default via 10.0.0.1 dev ppp0 proto static
 10.0.0.1 dev ppp0 proto kernel scope link src 172.21.196.79
MarkForUpload: True
MostRecentCrashID: bp-c51f9a85-ee38-478f-b25c-83d242130603
PrefSources:
 prefs.js
 [Profile]/extensions/{b9db16a4-6edc-47ec-a1f4-b86292ed211d}/defaults/preferences/prefs-dwhelper.js
ProcEnviron:
 LANGUAGE=en_IN:en
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_IN
 SHELL=/bin/bash
Profiles: Profile0 (Default) - LastVersion=23.0/20130709094030
RelatedPackageVersions:
 gnome-shell 3.8.3-1ubuntu3
 totem-mozilla 3.8.2-0ubuntu1
 rhythmbox-mozilla 2.99.1-0ubuntu1
 jre 1.6.023-1
RfKill:

RunningIncompatibleAddons: False
SourcePackage: firefox
SubmittedCrashIDs: bp-c51f9a85-ee38-478f-b25c-83d242130603
UpgradeStatus: Upgraded to saucy on 2013-07-03 (15 days ago)
dmi.bios.date: 02/02/2007
dmi.bios.vendor: Intel Corp.
dmi.bios.version: SA86510A.86A.1032.2007.0202.1127
dmi.chassis.type: 2
dmi.modalias: dmi:bvnIntelCorp.:bvrSA86510A.86A.1032.2007.0202.1127:bd02/02/2007:svn:pn:pvr:rvn:rn:rvr:cvn:ct2:cvr:

Revision history for this message
Manish-Raj (twas6263) wrote :
Revision history for this message
Manish-Raj (twas6263) wrote :

Attaching the crash file...

Revision history for this message
Manish-Raj (twas6263) wrote :

When used the command "ubuntu-bug <crash_file> " , it doesn't allow to report the crash stating the memory issue although memory utilization is not that high ( hope so ) . See the attached screenshot.

Revision history for this message
Daniel Letzeisen (dtl131) wrote :

A good page on firefox crashing is:
https://wiki.ubuntu.com/MozillaTeam/Bugs#Crashes

In particular, it would be helpful if you could determine whether the crash still happens when running in safe mode and also if you need a stacktrace: https://wiki.ubuntu.com/MozillaTeam/Bugs#Hangs.2C_or_excessive_CPU_usage

Changed in firefox (Ubuntu):
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for firefox (Ubuntu) because there has been no activity for 60 days.]

Changed in firefox (Ubuntu):
status: Incomplete → Expired
viktor (lfraisse)
Changed in firefox (Ubuntu):
status: Expired → Confirmed
Revision history for this message
viktor (lfraisse) wrote :

I installed Saucy a couple of days before release and have been experiencing this more and more frequently. To the point that I have now ditched Firefox and am using Chromium instead.
Version 26 update didn't help, nor did putting cache into RAMfs.
Possibly loading multiple flash players triggers the hard freeze (only way out is to kill the application) but I have not been able to properly report a bug with apport.

Revision history for this message
Daniel Letzeisen (dtl131) wrote :

viktor, there is no way to tell if your issue is the same as or even related to the one in this report. Please file a new bug once you've determined whether the crash occurs in safe mode. Read the links in my last post for instructions on safe mode and getting a stacktrace.

Changed in firefox (Ubuntu):
status: Confirmed → Invalid
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