Ubuntu
xserver-xorg-video-intel package

GPU hang when using chrome

Bug #1192740 reported by Robert Navarro on 2013-06-19

This bug report is a duplicate of: Bug #1041790: [snb] GPU lockup IPEHR: 0x0b160001 IPEHR: 0x0b140001, workaround i915.semaphores=0. Edit Remove

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	xserver-xorg-video-intel (Ubuntu)	Incomplete	Low	Unassigned

Bug Description

Hello,

When using chrome I often get a GPU hang. It's been happening for a few months now, but I finally noticed that there is a correlation with notification popups (such as a gmail chat or new email) generated by chrome and a lockup.

When the GPU locks up the system becomes incredibly slow and the screen refresh rate is terrible. I switch out to another local terminal, restart lightdm and everything is back to speed.

ProblemType: Bug
DistroRelease: Ubuntu 13.04
Package: xorg 1:7.7+1ubuntu4
ProcVersionSignature: Ubuntu 3.8.0-25.37-generic 3.8.13
Uname: Linux 3.8.0-25-generic x86_64
.tmp.unity.support.test.0:

ApportVersion: 2.9.2-0ubuntu8.1
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
Date: Wed Jun 19 16:09:11 2013
DistUpgraded: 2013-05-02 19:09:21,106 DEBUG enabling apt cron job
DistroCodename: raring
DistroVariant: ubuntu
DkmsStatus:
vboxhost, 4.2.12, 3.8.0-24-generic, x86_64: installed
vboxhost, 4.2.12, 3.8.0-25-generic, x86_64: installed
ExtraDebuggingInterest: Yes
GraphicsCard:
Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller [8086:0126] (rev 09) (prog-if 00 [VGA controller])
Subsystem: Lenovo Device [17aa:21da]
InstallationDate: Installed on 2013-03-24 (86 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
MachineType: LENOVO 4286CTO
MarkForUpload: True
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.8.0-25-generic root=/dev/mapper/vg_rnavarro--leno-lv_root ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: Upgraded to raring on 2013-05-03 (47 days ago)
dmi.bios.date: 02/14/2012
dmi.bios.vendor: LENOVO
dmi.bios.version: 8DET58WW (1.28 )
dmi.board.asset.tag: Not Available
dmi.board.name: 4286CTO
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvr8DET58WW(1.28):bd02/14/2012:svnLENOVO:pn4286CTO:pvrThinkPadX220:rvnLENOVO:rn4286CTO:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 4286CTO
dmi.product.version: ThinkPad X220
dmi.sys.vendor: LENOVO
version.compiz: compiz 1:0.9.9~daily13.04.18.1~13.04-0ubuntu1
version.ia32-libs: ia32-libs 20090808ubuntu36
version.libdrm2: libdrm2 2.4.43-0ubuntu1.1
version.libgl1-mesa-dri: libgl1-mesa-dri 9.1.3-0ubuntu0.2
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental 9.1.3-0ubuntu0.2
version.libgl1-mesa-glx: libgl1-mesa-glx 9.1.3-0ubuntu0.2
version.xserver-xorg-core: xserver-xorg-core 2:1.13.3-0ubuntu6
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.3-0ubuntu2b2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.1.0-0ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.21.6-0ubuntu4
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.7-0ubuntu1
xserver.bootTime: Wed Jun 19 15:51:37 2013
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.13.3-0ubuntu6
xserver.video_driver: intel

Tags:

Revision history for this message

Robert Navarro (crshman) wrote on 2013-06-19:

Intel GPU i915_error_state Edit (2.0 MiB, text/plain)
BootDmesg.txt Edit (56.8 KiB, text/plain; charset="utf-8")
BootLog.txt Edit (2.9 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (122.3 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (6.1 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (251.0 KiB, text/plain; charset="utf-8")
GconfCompiz.txt Edit (43.3 KiB, text/plain; charset="utf-8")
LightdmDisplayLog.txt Edit (2.2 KiB, text/plain; charset="utf-8")
LightdmGreeterLog.txt Edit (10.4 KiB, text/plain; charset="utf-8")
LightdmGreeterLogOld.txt Edit (6.7 KiB, text/plain; charset="utf-8")
LightdmLog.txt Edit (3.5 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (31.3 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (1.2 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (3.6 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.6 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (4.9 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (185.0 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (367.1 KiB, text/plain; charset="utf-8")
UnitySupportTest.txt Edit (613 bytes, text/plain; charset="utf-8")
XorgLog.txt Edit (66.3 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (100.0 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (12.8 KiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (5.9 KiB, text/plain; charset="utf-8")
xserver.devices.txt Edit (787 bytes, text/plain; charset="utf-8")
xserver.outputs.txt Edit (1.4 KiB, text/plain; charset="utf-8")

Revision history for this message

Robert Navarro (crshman) wrote on 2013-06-19:

This is printed in the syslog after the system hangs for a moment then resumes very slowly:

Jun 19 15:50:42 rnavarro-thinkpad kernel: [269635.105653] [drm:i915_hangcheck_hung] *ERROR* Hangcheck timer elapsed... GPU hung

bugbot (bugbot) on 2013-06-20

affects:	xorg (Ubuntu) → xserver-xorg-video-intel (Ubuntu)
tags:	added: freeze

Revision history for this message

penalvch (penalvch) wrote on 2014-01-07:

Robert Navarro, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p xserver-xorg-video-intel REPLACE-WITH-BUG-NUMBER

Please note, given that the information from the prior release is already available, doing this on a release prior to the development one would not be helpful.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs