browser is closing every time I open

[Sidney Andrews]

When I access firefox, try opening and closing it ends up alone

ProblemType: Bug
DistroRelease: Ubuntu 13.04
Package: firefox 21.0+build2-0ubuntu0.13.04.2
ProcVersionSignature: Ubuntu 3.8.0-23.34-generic 3.8.11
Uname: Linux 3.8.0-23-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.9.2-0ubuntu8.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: sidney 2003 F.... pulseaudio
BuildID: 20130512193848
Channel: Unavailable
Date: Mon Jun 10 22:53:19 2013
ForcedLayersAccel: False
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
InstallationDate: Installed on 2013-06-10 (0 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
IpRoute:
 default via 192.168.0.1 dev wlan0 proto static
 169.254.0.0/16 dev wlan0 scope link metric 1000
 192.168.0.0/24 dev wlan0 proto kernel scope link src 192.168.0.136 metric 9
MarkForUpload: True
PrefSources: prefs.js
Profiles: Profile0 (Default) - LastVersion=21.0/20130512193848
RelatedPackageVersions:
 totem-mozilla 3.6.3-0ubuntu6
 rhythmbox-mozilla 2.98-0ubuntu5
RunningIncompatibleAddons: False
SourcePackage: firefox
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/30/2011
dmi.bios.vendor: INSYDE
dmi.bios.version: V1.08
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: HMA_CP
dmi.board.vendor: Acer
dmi.board.version: Base Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnINSYDE:bvrV1.08:bd03/30/2011:svnAcer:pnAspire4739:pvrV1.08:rvnAcer:rnHMA_CP:rvrBaseBoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: Aspire 4739
dmi.product.version: V1.08
dmi.sys.vendor: Acer

[Marc Deslauriers (mdeslaur)]

Thanks for taking the time to report this bug and helping to make Ubuntu better. We appreciate the difficulties you are facing, but this appears to be a "regular" (non-security) bug. I have unmarked it as a security issue since this bug does not show evidence of allowing attackers to cross privilege boundaries nor directly cause loss of data/privacy. Please feel free to report any other bugs you may find.

[penalvch (penalvch)]

Sidney Andrews, thank you for reporting this and helping make Ubuntu better. However, your crash report is missing. Please follow these instructions to have apport report a new bug about your crash that can be dealt with by the automatic retracer. First, execute at a terminal:
cd /var/crash && sudo rm * ; sudo apt-get update && sudo apt-get -y upgrade && sudo apt-get -y install firefox-dbg && sudo service apport start force_start=1

If you are running the Ubuntu Stable Release you might need to enable apport in /etc/default/apport and restart.

Now reproduce the crash, then open your file manager, navigate to your /var/crash directory and open the crash report you wish to submit.
If this fails you will have to open a terminal and file your report with 'ubuntu-bug /var/crash/_my_crash_report.crash' where _my_crash_report.crash is the crash you would like to report. If you get an error that you aren't allowed to access this report you will have to file it with 'sudo ubuntu-bug /var/crash/_my_crash_report.crash'. If you run the command against the crash report and a window pops up asking you to report this, but then never opens a new report, you would be affected by https://bugs.launchpad.net/ubuntu/+source/apport/+bug/994921 . In order to WORKAROUND this, one would need to open the following file via a command line:
gksudo gedit /etc/apport/crashdb.conf

and comment out the line:
'problem_types': ['Bug', 'Package'],

by changing it to:
# 'problem_types': ['Bug', 'Package'],

Save, close, and try to file the crash report again via:
ubuntu-bug /var/crash/_my_crash_report.crash

Please follow https://wiki.ubuntu.com/MozillaTeam/Bugs when you file this crash report so the necessary information is provided.

I'm closing this bug report since the process outlined above will automatically open a new bug report which can then dealt with more efficiently.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs