8086:0116 i915 GPU hang

[Pat McGowan]

System hangs several times a day
 kernel: [ 9712.125611] [drm:i915_hangcheck_hung] *ERROR* Hangcheck timer elapsed... GPU hung
 3.8.0-22-generic, raring

ProblemType: Bug
DistroRelease: Ubuntu 13.04
Package: linux-image-3.8.0-22-generic 3.8.0-22.33
ProcVersionSignature: Ubuntu 3.8.0-22.33-generic 3.8.11
Uname: Linux 3.8.0-22-generic i686
ApportVersion: 2.9.2-0ubuntu8
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: pat 1662 F.... pulseaudio
Date: Wed May 29 15:56:40 2013
HibernationDevice: RESUME=UUID=e17c3e9f-0df9-4a7a-b645-a914ee60b915
InstallationDate: Installed on 2011-10-11 (596 days ago)
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release i386 (20111011)
MachineType: SAMSUNG ELECTRONICS CO., LTD. 90X3A
MarkForUpload: True
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-22-generic root=UUID=938a96e5-704a-4af4-b445-1acda4e6d888 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.8.0-22-generic N/A
 linux-backports-modules-3.8.0-22-generic N/A
 linux-firmware 1.106
SourcePackage: linux
UpgradeStatus: Upgraded to raring on 2013-04-26 (33 days ago)
dmi.bios.date: 05/20/2011
dmi.bios.vendor: Phoenix Technologies Ltd.
dmi.bios.version: 05HL
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 90X3A
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: FAB1
dmi.chassis.asset.tag: Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvr05HL:bd05/20/2011:svnSAMSUNGELECTRONICSCO.,LTD.:pn90X3A:pvr0.1:rvnSAMSUNGELECTRONICSCO.,LTD.:rn90X3A:rvrFAB1:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvr0.1:
dmi.product.name: 90X3A
dmi.product.version: 0.1
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.

[Brad Figg (brad-figg)]

Pat,

When your system get's into a "hung" state collect /debug/dri/0/i915_error_state and post it here. Also, do you have any idea what previous version this was not happening with?

[Brad Figg (brad-figg)]

This change was made by a bot.

[Pat McGowan (pat-mcgowan)]

I have been running with 3.8.0-21 for 24 hrs without a hang.

[Brad Figg (brad-figg)]

Pat,

We just picked up a number of fixes for the i915 driver. I thought it would be worth a try to see if by some miracle this problem was fixed by one of them. Please give this kernel a try:

http://kernel.ubuntu.com/~bradf/lp1185572/02/

[Brad Figg (brad-figg)]

Because we had an "emergency" CVE come through in the middle
of one of our recent cadence cycles which patches are in
which version of the kernel is kind of confusing.

You say that -21 works for you. That version is the -19
kernel sources with the emergency CVE on it. The -22 kernel
is the -20 kernel sources with the emergency CVE on it.

In other words, I'd expect the -19 kernel to work for you;
the -20 to fail; the -21 to work; the -22 to fail. The
problem lies within the 150 commits in the -20 and -22
kernels.

[Pat McGowan (pat-mcgowan)]

Just got a hang with 3.8.0-24

Jun 3 15:12:33 pat-samsung kernel: [33552.255423] [drm:i915_hangcheck_hung] *ERROR* Hangcheck timer elapsed... GPU hung

 uname -a
Linux pat-samsung 3.8.0-24-generic #35~lp1185572+bjf+02 SMP Fri May 31 14:36:33 UTC 2013 i686 i686 i686 GNU/Linux

[Brad Figg (brad-figg)]

Pat,

Since you are still having the issue I guess we'll need to bisect it. Please test the kernel at:
    http://kernel.ubuntu.com/~bradf/lp1185572/good/

I believe this kernel is the version that you reported was working well for you before the -proposed update that started this new round of GPU hangs.

[Pat McGowan (pat-mcgowan)]

Tardy update - that kernel hung, as did -19, as is the latest -26 kernel. It ften takes days of uptime to trigger.

[penalvch (penalvch)]

Pat McGowan, could you please provide the full computer model as noted on the sticker?

[Pat McGowan (pat-mcgowan)]

I have not seen a hang now for over a month, currently running kernel 3.11.0-4-generic
NP900X3A Samsung Series 9 Notebook

[penalvch (penalvch)]

The full computer name would be something like:
NP900X3A-B02UK

[atkarapa (atkarapa)]

I have the same error with 3.8.0.31 kernel. Also tried latest 3.10.13 and 3.11.2 but the problem still exists.

I only have this problem when i am connecting my laptop to an external monitor

[penalvch (penalvch)]

thanasvel, if you have a bug in Ubuntu, the Ubuntu Kernel team, Ubuntu Bug Control team, and Ubuntu Bug Squad would like you to please file a new report by executing the following in a terminal while booted into a Ubuntu repository kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Please note, not filing a new report would delay your problem being addressed as quickly as possible.

No need exists to comment here at this time. After reading the above documentation in it's entirety, if you have further questions, you are welcome to redirect them to the appropriate mailing list or forum via http://www.ubuntu.com/support/community/mailinglists , or you may contact me directly.

Thank you for your understanding.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]