Suspend-to-disk (hibernation) fails on Samsung NP300E7A-A02 notebook

[Ettore Atalan]

The Suspend-to-Disk (hibernation) feature fails on my Samsung NP300E7A-A02 notebook running Kubuntu 13.04 with Kernel version 3.8.0-22-generic.

Only my user account gets logged out when activating hibernation mode.

I've enabled hibernation as described in the manual under
http://askubuntu.com/questions/94754/how-to-enable-hibernation

Ettore Atalan
---
ApportVersion: 2.9.2-0ubuntu8
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ben 2304 F.... pulseaudio
CRDA:
 country DE:
  (2400 - 2483 @ 40), (N/A, 20)
  (5150 - 5250 @ 40), (N/A, 20), NO-OUTDOOR
  (5250 - 5350 @ 40), (N/A, 20), NO-OUTDOOR, DFS
  (5470 - 5725 @ 40), (N/A, 26), DFS
DistroRelease: Ubuntu 13.04
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=2e2e5512-9f35-4996-9c32-4ee11f0ed624
InstallationDate: Installed on 2012-05-05 (381 days ago)
InstallationMedia: Kubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120423)
MachineType: SAMSUNG ELECTRONICS CO., LTD. 300E4A/300E5A/300E7A
MarkForUpload: True
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-22-generic root=UUID=484a35a0-ae5f-45d9-afa1-982bbb6ef909 ro quiet splash acpi_backlight=vendor vt.handoff=7
ProcVersionSignature: Ubuntu 3.8.0-22.33-generic 3.8.11
RelatedPackageVersions:
 linux-restricted-modules-3.8.0-22-generic N/A
 linux-backports-modules-3.8.0-22-generic N/A
 linux-firmware 1.106
Tags: raring
Uname: Linux 3.8.0-22-generic x86_64
UpgradeStatus: Upgraded to raring on 2013-04-28 (23 days ago)
UserGroups: adm cdrom dialout dip lp lpadmin plugdev sambashare sudo
WifiSyslog:

dmi.bios.date: 11/11/2011
dmi.bios.vendor: Phoenix Technologies Ltd.
dmi.bios.version: 02QA
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 300E4A/300E5A/300E7A
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: FAB1
dmi.chassis.asset.tag: Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvr02QA:bd11/11/2011:svnSAMSUNGELECTRONICSCO.,LTD.:pn300E4A/300E5A/300E7A:pvr0.1:rvnSAMSUNGELECTRONICSCO.,LTD.:rn300E4A/300E5A/300E7A:rvrFAB1:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvr0.1:
dmi.product.name: 300E4A/300E5A/300E7A
dmi.product.version: 0.1
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1182977

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Ettore Atalan (atalanttore)]

apport information

[Ettore Atalan (atalanttore)]

apport information

[Ettore Atalan (atalanttore)]

apport information

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.10 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.10-rc2-saucy/

[Ettore Atalan (atalanttore)]

Unfortunately, still no hibernation mode with latest upstream kernel. Same behaviour as with Kernel version 3.8.

[ליאור שמואל (liordon)]

my laptop won't even turn it's screen back on after most hibernations. I have to force it to shut down (but when I turn it back on it appears fine). my laptop is samsung NP900X4D.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[Ettore Atalan (atalanttore)]

The problem exists furthermore though the Ubuntu typical inactivity in fixing bugs.

[Ettore Atalan (atalanttore)]

The problem is still present in Kubuntu 13.10.