[Dell Precision T7600][NVIDIA NVS300] System fails to resume from suspend with nouveau driver

[Po-Hsu Lin]

201109-9790 Dell Precision T7600 12.04.2 LTS

Step:
1. Press "Suspend" in system menu.
2. Press the power button after the system is suspended.

Expected Results:
1. System suspended.
2. System woke-up from suspend.

Actual Results:
1. System suspended.
2. System does not wake-up from suspend, nothing on the screen but a 1" wide purple rectangle.
In the short while, the system will starting to beep.

The graphic card of this system is nVidia NVS300, this issue remains
no matter using the open-source or proprietary drivers (current / current-update / experimental)

WORKAROUND: works fine with the nvidia-331-update proprietary driver.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.5.0-23-generic 3.5.0-23.35~precise1
ProcVersionSignature: Ubuntu 3.5.0-23.35~precise1-generic 3.5.7.2
Uname: Linux 3.5.0-23-generic x86_64
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.25.
ApportVersion: 2.0.1-0ubuntu17.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: ubuntu 1943 F.... pulseaudio
 /dev/snd/controlC0: ubuntu 1943 F.... pulseaudio
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
Card0.Amixer.info:
 Card hw:0 'PCH'/'HDA Intel PCH at 0xf3420000 irq 85'
   Mixer name : 'Realtek ALC269VB'
   Components : 'HDA:10ec0269,10280495,00100100'
   Controls : 27
   Simple ctrls : 14
Card1.Amixer.info:
 Card hw:1 'NVidia'/'HDA NVidia at 0xf3080000 irq 36'
   Mixer name : 'Nvidia GPU 0b HDMI/DP'
   Components : 'HDA:10de000b,10de0101,00100200'
   Controls : 24
   Simple ctrls : 4
Date: Mon May 20 18:03:44 2013
HibernationDevice: RESUME=UUID=c5379217-7d04-475e-9c7b-c773c7d2da61
InstallationMedia: Ubuntu 12.04.2 LTS "Precise Pangolin" - Release amd64 (20130213)
IwConfig:
 eth0 no wireless extensions.

 lo no wireless extensions.
MachineType: Dell Inc. Precision T7600
MarkForUpload: True
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 nouveaufb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-23-generic root=UUID=005bc81a-1132-47ba-95bb-64399ff8ed0c ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.5.0-23-generic N/A
 linux-backports-modules-3.5.0-23-generic N/A
 linux-firmware 1.79.1
RfKill:

SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/29/2012
dmi.bios.vendor: Dell Inc.
dmi.bios.version: X66
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 7
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrX66:bd08/29/2012:svnDellInc.:pnPrecisionT7600:pvr01:rvnDellInc.:rn:rvr:cvnDellInc.:ct7:cvr:
dmi.product.name: Precision T7600
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.

[Brad Figg (brad-figg)]

This change was made by a bot.

[Anthony Wong (anthonywong)]

Can you upload kern.log after you reboot from a failed resume?

[Po-Hsu Lin (cypressyew)]

kern.log attached

[Gavin Guo (mimi0213kimo)]

Woking with Yung & Po-Hsu for finding out the platform which used the same nvs-300 nVidia graphics, we didn't find a platform with the same grphaics which passed the verification. It should be a bug with malfunctioned driver issue.

[Gavin Guo (mimi0213kimo)]

I think the suspend()/resume() callback function implementing in the driver is buggy. We need nVidia's help to debug these two functions.

[Alberto Milone (albertomilone)]

let's keep using the nouveau driver as a reference.

Please install the "linux-generic-lts-raring" package, boot into the new kernel and try to reproduce the problem, then attach the output of dmesg and your /var/log/Xorg.0.log and /var/log/Xorg.0.log.old

[Anthony Wong (anthonywong)]

This bug may also be due to the incomplete support of S3 in the kernel for the Patsburg SAS controller used in this machine.

@Po-hsu, could you try Alberto's suggestion in the above comment?

[Po-Hsu Lin (cypressyew)]

Hello Alberto, Anthony,

Unlike 3.5 kernels, the situation is quite different while using the 3.8 raring kernel,

Steps (with 3.8 kernel installed):
1. Boot to desktop.
2. Suspend from the system menu.
3. Press the power button to wake it up.

Actual result:
1. The unlock screen appears, but the system is extremely slow. I was unable to unlock it.
2. Display switched to console mode and the following error messages pops-out
[　PFB][0000:05:00.0] trapped read at 0x002001a020 on channel 0x0001fb34 SEMAPHORE_BG/PFIFO_READ/00 reason: PAGE_NOT_PRESENT
[ 1296] failed to idel channel 0xcccc0000
3. After a few seconds, system switched back to the login screen, if you attempt to login, it repeats itself from 2.

[penalvch (penalvch)]

Po-Hsu Lin, due to the failures in your https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1184525/+attachment/3687610/+files/fwts_results.log and https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1184525/+attachment/3687615/+files/BootDmesg.txt :
[ 0.428963] [Firmware Bug]: ACPI: BIOS _OSI(Linux) query ignored

Hence, as per http://www.dell.com/support/drivers/us/en/19/Product/precision-t7600 an update is available for your BIOS (A10). If you update to this following https://help.ubuntu.com/community/BiosUpdate , does it change anything? If it doesn't, could you please both specify what happened, and just provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Thank you for your understanding.

[Po-Hsu Lin (cypressyew)]

Hello,
tested with 12.04.4 stock image on 201109-9790 (BIOS A04)
I think we can narrow down this issue to nouveau itself, it works fine with the nvidia-331-update proprietary driver

This system can be suspended with nouveau, but X will crash on resume.
Many EE could be found in the attached log.

Steps for reproduce this bug:
1. Install 12.04.4, boot to desktop
2. Suspend it by using the "suspend" option in system menu
3. Press the power button to wake it up

Expected result:
* Suspend/resume works fine on this system

Actual result:
* System suspended
* On resume, you will see the desktop instead of the unlock dialog, and it freezes, the cursor is the only responding thing. A moment later, you will see the login screen, but it freezes again when you try to log in.

Since the proprietary driver works, blocker tags will be removed

[Anthony Wong (anthonywong)]

Hi PHLin,
I wonder if this issue is still a cert blocker?

[penalvch (penalvch)]

Moving to Trusty as Saucy enablement stack EoL'ed August 2014 -> https://wiki.ubuntu.com/Kernel/LTSEnablementStack .

[Launchpad Janitor (janitor)]

[Expired for xserver-xorg-video-nouveau-lts-trusty (Ubuntu) because there has been no activity for 60 days.]