046d:c06a [Compaq Presario CQ3260AN Desktop PC] Mouse freezes randomly

[AnGus]

I encountered this problem in Ubuntu 11.04, 11.10, 12.04 and now 13.04. I never encountered it with 12.10 but it reappeared in 13.04. The mouse will randomly freeze and the only solution is to reboot. Usually I can open a terminal window (Ctrl-Alt-T) to try and gather information but occassionally I will encounter a complete system freeze. My Xorg log records no events and dmesg only shows a single change from boot (usb 2-1: USB disconnect, device number 2). I've attached:
system and version details
Xorg.o.log at boot and as there's no difference at error I haven't attached the diff files.
Dmesg at boot and after error and the diff output. The USB disconnect message appears after some seconds rather than immediately (perhaps some timeout event).
lsusb output
lspci output
uname output

I tried removing VirtualBox but this did not change anything.

ProblemType: Bug
DistroRelease: Ubuntu 13.04
Package: xorg 1:7.7+1ubuntu4
ProcVersionSignature: Ubuntu 3.8.0-21.32-generic 3.8.8
Uname: Linux 3.8.0-21-generic x86_64
.tmp.unity.support.test.0:

ApportVersion: 2.9.2-0ubuntu8
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
Date: Mon May 20 09:49:52 2013
DistUpgraded: Fresh install
DistroCodename: raring
DistroVariant: ubuntu
DkmsStatus:
 virtualbox, 4.2.10, 3.8.0-19-generic, x86_64: installed
 virtualbox, 4.2.10, 3.8.0-21-generic, x86_64: installed
ExtraDebuggingInterest: Yes
GpuHangFrequency: Several times a day
GpuHangReproducibility: Seems to happen randomly
GpuHangStarted: Immediately after installing this version of Ubuntu
GraphicsCard:
 Advanced Micro Devices [AMD] nee ATI RV710 [Radeon HD 4350/4550] [1002:954f] (prog-if 00 [VGA controller])
   Subsystem: Micro-Star International Co., Ltd. Device [1462:1613]
InstallationDate: Installed on 2013-05-02 (17 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
MachineType: Compaq-Presario VT568AA-ABG CQ3260AN
MarkForUpload: True
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-21-generic root=UUID=b662ee11-a7f4-4f4a-a170-f616d8df083e ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/06/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 5.15
dmi.board.name: Narra6
dmi.board.vendor: PEGATRON CORPORATION
dmi.board.version: 6.01
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr5.15:bd11/06/2009:svnCompaq-Presario:pnVT568AA-ABGCQ3260AN:pvr:rvnPEGATRONCORPORATION:rnNarra6:rvr6.01:cvnHewlett-Packard:ct3:cvrChassisVersion:
dmi.product.name: VT568AA-ABG CQ3260AN
dmi.sys.vendor: Compaq-Presario
version.compiz: compiz 1:0.9.9~daily13.04.18.1~13.04-0ubuntu1
version.ia32-libs: ia32-libs 20090808ubuntu36
version.libdrm2: libdrm2 2.4.43-0ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 9.1.1-0ubuntu3
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 9.1.1-0ubuntu3
version.xserver-xorg-core: xserver-xorg-core 2:1.13.3-0ubuntu6
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.3-0ubuntu2b2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.1.0-0ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.21.6-0ubuntu4
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.7-0ubuntu1
xserver.bootTime: Mon May 20 09:33:11 2013
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.13.3-0ubuntu6
xserver.video_driver: radeon

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[AnGus (ozsolarwind)]

Hi, I'm still encountering this problem and it's more than just the mouse freezing. There is lots of unusual beahviour affecting my usb devices. The mouse misbehaving is usually the first symptom. Most times I have to reboot. It has made my Compaq desktop almost useless on some days. I've resorted to adding a second mouse to "take over" but that just delays the inevitable reboot.

Is it possible for me to wind back the usb drivers to 11.10 as that's the only Ubuntu release in the last few years that hasn't caused the problem. I'd be tempted to buy a new PC but am reluctant as I'm not sure I wouldn't encounter the same problem

[AnGus (ozsolarwind)]

I've just upgraded to 13.10 and the bug is still there.

[AnGus (ozsolarwind)]

Christopher

Sadly, yes, although a lot less frequently. Without wanting to "put the
mockers on" it's only happened twice in the last week.

FYI, uname -a gives:

Linux barbangus-desktop 3.11.0-13-generic #20-Ubuntu SMP Wed Oct 23
07:38:26 UTC 2013 x86_64 x86_64 x86_64 GNU/Linux

Kind regards

AnGus King
Switched on Solar!

On 09/11/13 22:35, Christopher M. Penalver wrote:
> AnGus, could you please confirm this issue exists with the latest
> development release of Ubuntu? ISO images are available from
> http://cdimage.ubuntu.com/daily-live/current/ . If the issue remains,
> please just make a comment to this.
>
> ** This bug is no longer a duplicate of bug 1103164
> 062a:0201 [MSI Z77A-G43] hid-generic: can't reset device, status -71
>
> ** Tags added: latest-bios-5.15 needs-upstream-testing regression-
> release
>
> ** Summary changed:
>
> - Mouse freezes randomly
> + [Compaq Presario CQ3260AN Desktop PC] Mouse freezes randomly
>
> ** Tags added: saucy
>
> ** Package changed: xorg (Ubuntu) => linux (Ubuntu)
>
> ** Changed in: linux (Ubuntu)
> Importance: Undecided => Medium
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>

[AnGus (ozsolarwind)]

Christopher

I've just tried it with Trusty cdimage from 2013-12-05 and unfortunately still encounter the same error :-)

[AnGus (ozsolarwind)]

Christopher

I've added the following comment:

"Christopher

I've just tried it with Trusty cdimage from 2013-12-05 and unfortunately
still encounter the same error :-)"

Kind regards

AnGus King
Switched on Solar!

On 09/11/13 22:35, Christopher M. Penalver wrote:
> AnGus, could you please confirm this issue exists with the latest
> development release of Ubuntu? ISO images are available from
> http://cdimage.ubuntu.com/daily-live/current/ . If the issue remains,
> please just make a comment to this.
>
> ** This bug is no longer a duplicate of bug 1103164
> 062a:0201 [MSI Z77A-G43] hid-generic: can't reset device, status -71
>
> ** Tags added: latest-bios-5.15 needs-upstream-testing regression-
> release
>
> ** Summary changed:
>
> - Mouse freezes randomly
> + [Compaq Presario CQ3260AN Desktop PC] Mouse freezes randomly
>
> ** Tags added: saucy
>
> ** Package changed: xorg (Ubuntu) => linux (Ubuntu)
>
> ** Changed in: linux (Ubuntu)
> Importance: Undecided => Medium
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>

[AnGus (ozsolarwind)]

Christopher

Hope you've enjoyed/are enjoying your festive season.

I installed an upstream version on December 24 and was about to smile
that the bug has been fixed (and update the bug as per your below).
Unfortunately, this morning my mouse froze again. I'm hoping I've
installed a correct copy. In response to 'uname -a' I receive:

Linux barbangus-desktop 3.13.0-031300rc5-generic #201312221635 SMP Sun
Dec 22 21:37:23 UTC 2013 x86_64 x86_64 x86_64 GNU/Linux

However, something to note. When installed this I encountered exactly
the problem described in your link below regarding VirtualBox
(https://wiki.ubuntu.com/Kernel/MainlineBuilds?action=show&redirect=KernelMainlineBuilds#Problems_installing_an_upstream_kernel).
At the time I chose to ignore the issue as I don't use VBox often.
However, yesterday I needed it and reinstalled VBox. And this morning I
encountered the problem. So it is possible that the mouse freeze is
introduced with VBox (I'm not techo enough to know whether this is
possible). I'm happy to remove VBox and run my test for a further few
weeks if you wish.

At this stage I haven't added any comments to the bug but can easily do
so if you wish.

Further, there's a comment in your text re "needs-crash-log". Not sure
how I go about getting one of those as there is no crash per se.

Happy to do as directed.

Kind regards

AnGus King
Switched on Solar!

On 08/12/13 22:22, Christopher M. Penalver wrote:
> AnGus, thank you for testing the development release. Could you please test the latest upstream kernel available (not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
> kernel-fixed-upstream
> kernel-fixed-upstream-VERSION-NUMBER
>
> where VERSION-NUMBER is the version number of the kernel you tested. For example:
> kernel-fixed-upstream-v3.13-rc3
>
> This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
> needs-upstream-testing
>
> If the mainline kernel does not fix this bug, please add the following tags:
> kernel-bug-exists-upstream
> kernel-bug-exists-upstream-VERSION-NUMBER
>
> As well, please remove the tag:
> needs-upstream-testing
>
> Once testing of the upstream kernel is complete, please mark this bug's
> Status as Confirmed. Please let us know your results. Thank you for your
> understanding.
>
> ** Tags added: trusty
>
> ** Summary changed:
>
> - [Compaq Presario CQ3260AN Desktop PC] Mouse freezes randomly
> + 046d:c06a [Compaq Presario CQ3260AN Desktop PC] Mouse freezes randomly
>
> ** Tags added: needs-crash-log
>

[AnGus (ozsolarwind)]

I've encountered the same problem in rc6 (Linux barbangus-desktop 3.13.0-031300rc6-generic #201312291935 SMP Mon Dec 30 00:37:05 UTC 2013 x86_64 x86_64 x86_64 GNU/Linux)

[penalvch (penalvch)]

AnGus, thank you for testing the latest mainline kernel. Would it be true that if you uninstall virtualbox, this problem is not reproducible in either the mainline or default Ubuntu kernel?

[AnGus (ozsolarwind)]

I have unstalled VirtualBox and have encountered the problem on Trusty (Linux barbangus-desktop 3.13.0-031300rc6-generic #201312291935 SMP Mon Dec 30 00:37:05 UTC 2013 x86_64 x86_64 x86_64 GNU/Linux)

[penalvch (penalvch)]

AnGus, thank you for performing the requested test. Would you mind testing a Quantal kernel in Trusty to see if this changes anything following https://wiki.ubuntu.com/Kernel/KernelBisection#Bisecting_Ubuntu_kernel_versions ?

[AnGus (ozsolarwind)]

(Adding comment from 7 Jan 2014

Christopher

I hope I've done this and will continue to test.

I installed
    linux-image-3.5.0-45-generic_3.5.0-45.68_amd64 which I believe is the last kernel for Quantal.

uname -a gives
    Linux barbangus-desktop 3.8.0-31-generic #46-Ubuntu SMP Tue Sep 10 20:03:44 UTC 2013 x86_64 x86_64 x86_64 GNU/Linux

During the installation I "broke" Grub (now recovered) but during the process noticed in the log messages showing on my terminal that the usb mouse continually disconnects and reconnects about every 60 seconds. Unfortunately, I don't have an exact log but it's something like:

    [ 4.166548] usb 2-4: new low-speed USB device number 5 using ohci-pci
    [ 4.378520] usb 2-4: New USB device found, idVendor=046d, idProduct=c06a
    [ 4.378523] usb 2-4: New USB device strings: Mfr=1, Product=2, SerialNumber=0
    [ 4.378525] usb 2-4: Product: USB Optical Mouse
    [ 4.378526] usb 2-4: Manufacturer: Logitech
    [ 64.??????] usb 2-4: USB disconnect, device number 5
    [ 64.??????] usb 2-4: new low-speed USB device number 6 using ohci-pci
    [ 64.??????] usb 2-4: New USB device found, idVendor=046d, idProduct=c06a
    [ 64.??????] usb 2-4: New USB device strings: Mfr=1, Product=2, SerialNumber=0
    [ 64.??????] usb 2-4: Product: USB Optical Mouse
    [ 64.??????] usb 2-4: Manufacturer: Logitech
    [ 127.??????] usb 2-4: USB disconnect, device number 6

Not sure if this is helpful or not.

Kind regards

AnGus

[AnGus (ozsolarwind)]

Christopher

I'm on Quantal now so will continue to test.

uname -a gives

    Linux barbangus-desktop 3.5.0-45-generic #68-Ubuntu SMP Mon Dec 2 21:58:52 UTC 2013 x86_64 x86_64 x86_64 GNU/Linux

(Still not sure of the build date - I'm guessing 2 Dec 2013 - but we'll see how it goes.

Kind regards

AnGus

On 10/01/14 22:20, Barb and Gus King wrote:
> Christopher
>
> Oops. Looks like I've booted the wrong version. I'll try again (I encountered the problem again which prompted me to look the this email - and I twigged the kernel date was wrong)
>
> Kind regards
>
> AnGus

[AnGus (ozsolarwind)]

Christopher

Already encountered the problem on build 3.5.0-45. So, I've now installed build 3.5.0-26 and will see if the problem was there "back then". This was built just prior to the release of Quantal. uname -a gives:

Linux barbangus-desktop 3.5.0-26-generic #40-Ubuntu SMP Tue Feb 26 19:57:24 UTC 2013 x86_64 x86_64 x86_64 GNU/Linux

Kind regards

AnGus

[AnGus (ozsolarwind)]

(I meant just before Raring was released)

[AnGus (ozsolarwind)]

I've encountered the problem on Quantal 3.5.0-26. :-(
My next tack is to try an earlier Quantal version - based on the bisection idea.
However, I have a niggling question. You said "Would you mind testing a Quantal kernel in Trusty ...". How exactly? I'm guessing my base version is Saucy (Ubuntu 13.10)

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[AnGus (ozsolarwind)]

Christopher etal

The problem hasn't disappeared but it seems rather too hard to find what you need to solve the problem. So I'm happy to let it go. I'll suffer until I buy a new desktop sometime.

I don't know why, but I wonder if it might be a power issue.

[Joseph Salisbury (jsalisbury)]

Thank you for taking the time to file a bug report on this issue.

However, given the number of bugs that the Kernel Team receives during any development cycle it is impossible for us to review them all. Therefore, we occasionally resort to using automated bots to request further testing. This is such a request.

  With the recent release of this Ubuntu release, would like to confirm if this bug is still present. Please test again with the newer kernel and indicate in the bug if this issue still exists or not.

You can update to the latest development kernel by simply running the following commands in a terminal window:

    sudo apt-get update
    sudo apt-get dist-upgrade

If the bug still exists, change the bug status from Incomplete to Confirmed. If the bug no longer exists, change the bug status from Incomplete to Fix Released.

If you want this bot to quit automatically requesting kernel tests, add a tag named: bot-stop-nagging.

 Thank you for your help, we really do appreciate it.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]