Problem to print PDF file with Evince

Bug #1177256 reported by Decio Della Fortuna
14
This bug affects 3 people
Affects Status Importance Assigned to Milestone
evince (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

When I try to print some pdf file from Evince, my printer print blank page.
My system is:
Ubuntu 13.04 64 bit (clean installation)
Konica Minolta magicolor 4695MF with PPD from Konica.
I had the same problem with Ubuntu 12.10 64 bit.
I performed the following test:
a) From Evince, Print to file and save as PDF, then try to print from evince the saved pdf - output is blank page
b) From Evince, Print to file and save as PS, then try to print from evince the saved ps - output is blank page
c) Print the original PDF from command line lpr -o raw filename.pdf - file is printed fine

Same problem occurs in libreoffice if, in the printer type language option dialog box, I leave the default (Automatic:PDF).
I have to manually set it to Postscript Level 2 or 3 to print my documents. (Problem resolved setting postscript as default with spadmin).

I think there is a bug in cups filter or cairo/poppler when processing a file.

Revision history for this message
Decio Della Fortuna (decio-dellafortuna) wrote :
Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1177256/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
affects: ubuntu → evince (Ubuntu)
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in evince (Ubuntu):
status: New → Confirmed
Revision history for this message
Al Barth (ajbarth815) wrote :

I also have this condition on 12.10 32bit. trying to print to hp1210xi all-in-one. using HPLIP and CUPS. Can print from email, web browsers, libreoffice write, even prints test page. just can't print from evince.

madbiologist (me-again)
tags: added: raring
Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

Please follow the instructions of the sections "CUPS error_log" and "Capturing print job data" on https://wiki.ubuntu.com/DebuggingPrintingProblems for both failing and succeeding jobs.

Changed in evince (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for evince (Ubuntu) because there has been no activity for 60 days.]

Changed in evince (Ubuntu):
status: Incomplete → Expired
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