Can't access USB external disk
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
linux (Ubuntu) |
Expired
|
Medium
|
Unassigned |
Bug Description
Running 13.04 with linux-generic 3.8.0.19.35. USB external disk cannot be accessed.
dmesg output:
[ 4555.788102] usb 1-5: new high-speed USB device number 6 using ehci-pci
[ 4555.921838] usb 1-5: New USB device found, idVendor=14cd, idProduct=6116
[ 4555.921848] usb 1-5: New USB device strings: Mfr=1, Product=3, SerialNumber=2
[ 4555.921855] usb 1-5: Product: USB 2.0 SATA BRIDGE
[ 4555.921861] usb 1-5: Manufacturer: Super Top
[ 4555.921867] usb 1-5: SerialNumber: M6116018VF16
[ 4555.993515] Initializing USB Mass Storage driver...
[ 4555.993646] usbcore: registered new interface driver usb-storage
[ 4555.993649] USB Mass Storage support registered.
[ 4556.037533] scsi2 : usb-storage 1-5:1.0
[ 4556.037724] usbcore: registered new interface driver ums-cypress
[ 4557.037022] scsi 2:0:0:0: Direct-Access WDC WD50 00BEVT-22A0RT0 PQ: 0 ANSI: 0
[ 4557.038772] sd 2:0:0:0: Attached scsi generic sg2 type 0
[ 4557.045687] sd 2:0:0:0: [sdb] 976773168 512-byte logical blocks: (500 GB/465 GiB)
[ 4557.046300] sd 2:0:0:0: [sdb] Write Protect is off
[ 4557.046309] sd 2:0:0:0: [sdb] Mode Sense: 03 00 00 00
[ 4557.047053] sd 2:0:0:0: [sdb] No Caching mode page present
[ 4557.047062] sd 2:0:0:0: [sdb] Assuming drive cache: write through
[ 4557.051810] sd 2:0:0:0: [sdb] No Caching mode page present
[ 4557.051821] sd 2:0:0:0: [sdb] Assuming drive cache: write through
[ 4557.070000] sdb: sdb1
[ 4557.072555] sd 2:0:0:0: [sdb] No Caching mode page present
[ 4557.072564] sd 2:0:0:0: [sdb] Assuming drive cache: write through
[ 4557.072571] sd 2:0:0:0: [sdb] Attached SCSI disk
[ 4565.104079] usb 1-5: reset high-speed USB device number 6 using ehci-pci
[ 4632.315329] sd 2:0:0:0: [sdb] Unhandled sense code
[ 4632.315340] sd 2:0:0:0: [sdb]
[ 4632.315345] Result: hostbyte=DID_ERROR driverbyte=
[ 4632.315351] sd 2:0:0:0: [sdb]
[ 4632.315355] Sense Key : Hardware Error [current]
[ 4632.315364] sd 2:0:0:0: [sdb]
[ 4632.315370] Add. Sense: No additional sense information
[ 4632.315376] sd 2:0:0:0: [sdb] CDB:
[ 4632.315379] Read(10): 28 00 3a 38 4c 2f 00 00 08 00
[ 4632.315402] end_request: I/O error, dev sdb, sector 976768047
[ 4632.315411] quiet_error: 42 callbacks suppressed
[ 4632.315418] Buffer I/O error on device sdb1, logical block 488383992
[ 4632.315425] Buffer I/O error on device sdb1, logical block 488383993
[ 4632.315431] Buffer I/O error on device sdb1, logical block 488383994
[ 4632.315436] Buffer I/O error on device sdb1, logical block 488383995
[ 4699.370972] sd 2:0:0:0: [sdb] Unhandled sense code
[ 4699.370980] sd 2:0:0:0: [sdb]
[ 4699.370985] Result: hostbyte=DID_ERROR driverbyte=
[ 4699.370989] sd 2:0:0:0: [sdb]
[ 4699.370992] Sense Key : Hardware Error [current]
[ 4699.370999] sd 2:0:0:0: [sdb]
[ 4699.371003] Add. Sense: No additional sense information
[ 4699.371008] sd 2:0:0:0: [sdb] CDB:
[ 4699.371010] Read(10): 28 00 00 00 00 00 00 00 08 00
[ 4699.371027] end_request: I/O error, dev sdb, sector 0
[ 4699.371034] Buffer I/O error on device sdb, logical block 0
lsusb -v:
Bus 001 Device 006: ID 14cd:6116 Super Top M6116 SATA Bridge
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 2.00
bDeviceClass 0 (Defined at Interface level)
bDeviceSubClass 0
bDeviceProtocol 0
bMaxPacketSize0 64
idVendor 0x14cd Super Top
idProduct 0x6116 M6116 SATA Bridge
bcdDevice 1.60
iManufacturer 1
iProduct 3
iSerial 2
bNumConfigura
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 32
bNumInterfaces 1
bConfigurat
iConfiguration 0
bmAttributes 0xc0
Self Powered
MaxPower 2mA
Interface Descriptor:
bLength 9
bDescript
bInterfac
bAlternat
bNumEndpoints 2
bInterfac
bInterfac
bInterfac
iInterface 0
Endpoint Descriptor:
bLength 7
Transfer Type Bulk
Synch Type None
Usage Type Data
bInterval 0
Endpoint Descriptor:
bLength 7
Transfer Type Bulk
Synch Type None
Usage Type Data
bInterval 0
The hardware worked correctly with 12.04 on the same machine, and still works fine with another machine running 12.04. It obviously fails with 13.04.
USB memory sticks can be used without problems.
---
ApportVersion: 2.9.2-0ubuntu8
Architecture: i386
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
CRDA:
country DE:
(2400 - 2483 @ 40), (N/A, 20)
(5150 - 5250 @ 40), (N/A, 20), NO-OUTDOOR
(5250 - 5350 @ 40), (N/A, 20), NO-OUTDOOR, DFS
(5470 - 5725 @ 40), (N/A, 26), DFS
DistroRelease: Ubuntu 13.04
HibernationDevice: RESUME=
InstallationDate: Installed on 2012-06-10 (328 days ago)
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release i386 (20120423)
MachineType: LENOVO 0768B9G
MarkForUpload: True
Package: linux (not installed)
PccardctlIdent:
Socket 0:
no product info available
PccardctlStatus:
Socket 0:
no card
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=
ProcVersionSign
RelatedPackageV
linux-
linux-
linux-firmware 1.106
Tags: raring
Uname: Linux 3.8.0-19-generic i686
UpgradeStatus: Upgraded to raring on 2013-04-26 (8 days ago)
UserGroups: adm cdrom dip lpadmin netdev plugdev sambashare sudo
dmi.bios.date: 06/04/07
dmi.bios.vendor: LENOVO
dmi.bios.version: 61ET37WW
dmi.board.name: CAPELL VALLEY(NAPA) CRB
dmi.board.vendor: LENOVO
dmi.board.version: Not Applicable
dmi.chassis.type: 10
dmi.chassis.vendor: No Enclosure
dmi.chassis.
dmi.modalias: dmi:bvnLENOVO:
dmi.product.name: 0768B9G
dmi.product.
dmi.sys.vendor: LENOVO
affects: | linux-meta (Ubuntu) → linux (Ubuntu) |
Changed in linux (Ubuntu): | |
importance: | Undecided → Medium |
This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:
apport-collect 1176355
and then change the status of the bug to 'Confirmed'.
If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.
This change has been made by an automated script, maintained by the Ubuntu Kernel Team.