Nuvola doesn't load Google Music service, stops at "Loading Music Library..."

[Estera Markowska]

Using Ubuntu 13.04.
Earlier used Nuvola 2.0.2, everything was working.
After upgrade to 2.0.3, it can't load Google Music service, stops at screen with "Loading Music Library...", progress bar empty and not moving, not any progress even after 30min wait. Refreshing doesn't help.
If cookies cleared, it loads login screen, I can type in my login information, trying to login results in the same thing as described above.
Once, when in my web browser I've turned off html5 in music lab, Nuvola loaded the service in "text mode", it was looking like copy-pasting the page to notepad. Haven't been able to reproduce this behaviour.
I've tried installing unstable build, same problem occurs. Attempt to install 2.0.2 from beta builds fails, is there any way in which I could downgrade to 2.0.2? I don't know how to install from source code.

[Mike L (mikerl)]

I can tell you guys a workaround. Disable "Hide the Google Bar" and refresh or restart the service. Google recently changed up the Google Bar on the Play Music page. This is a bug with the service, not the player itself. Disable hiding the Google Bar as a temporary workaround.

[Estera Markowska (estera-markowska)]

Thank you, indeed this workaround solved the problem for me.

[Andreas (mr-pink37)]

This works indeed, thanks Mike!

[Jiří Janoušek (fenryxo)]

Thanks for taking the time to report this bug and identifying the cause of the issue.

[FedeX (fedex)]

Thanks Mike, you make my day!! Your workaround solved the problem here too!!!

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Mike L (mikerl)]

No problem, guys. I figured since Google had changed its design as of late, that would have to have been what was breaking Nuvola. Hopefully it's a simple fix, since the Google bar is kind of annoying, since it keeps showing me Google Plus notifications and has all this stuff I don't want to access from a music player. But I can live with it for a while, especially since I normally shuffle my music, minimize it, and press play.

[Mike L (mikerl)]

I am more than willing to offer a small bounty of $10 to you in donation money if this bug is fixed. I am not one to bribe, but Play Music has been completely redesigned and there are bound to be even more than this in terms of bugs with Play Music. I have donated before and promise to donate again if this is fixed in a reasonably timely manner. I'm not going to be ridiculous in my time span, but if possible I'd like to see this fixed within a few days or weeks if possible. If it takes months, I'd just like a brief explanation. I know this sounds like a bribe (and it is), but think of it as a promised donation as well. I rely heavily on Play Music, and want Nuvola modernized to accommodate that for me and other users. Thanks. Now, with regards to the other bugs, good luck! With the most massive update in a year or two, you'll need it.

[Jiří Janoušek (fenryxo)]

It's pretty OK to offer bounties to prioritize bug fixes/features that are important to you.

Fix committed to lp:nuvola-player as r660.
<http://bazaar.launchpad.net/~fenryxo/nuvola-player/trunk/revision/660>

Fix committed to lp:nuvola-player/2.0.x as r608.
<http://bazaar.launchpad.net/~fenryxo/nuvola-player/2.0.x/revision/608>

The fix will be available as a service update package within a few days.

[Mike L (mikerl)]

I went through the trouble of making the service update myself. Hopefully nothing is wrong, but I did create a tarball, installed it, and it works! What I made out of your code updates is attached.

[Ubuntu Foundations Team Bug Bot (crichton)]

The attachment "Unofficial Patch" seems to be a patch. If it isn't, please remove the "patch" flag from the attachment, remove the "patch" tag, and if you are a member of the ~ubuntu-reviewers, unsubscribe the team.

[This is an automated message performed by a Launchpad user owned by ~brian-murray, for any issues please contact him.]

[Jiří Janoušek (fenryxo)]

The fix is available as a service update package at http://nuvolaplayer.fenryxo.cz/download.html (Google Play Music, version 3.17).

[Estera Markowska (estera-markowska)]

With 3.17 it works with Google Bar disabled, but there is unused space under player controls equal in height to the disabled Google Bar, I think. It's there both in fullscreen and in window, no matter te size/proportions.

[Jiří Janoušek (fenryxo)]

On Mon, Jun 3, 2013 at 12:06 PM, Estera Markowska
<email address hidden> wrote:
> With 3.17 it works with Google Bar disabled, but there is unused space
> under player controls equal in height to the disabled Google Bar, I
> think. It's there both in fullscreen and in window, no matter te
> size/proportions.

Hi, please create a new bug report for this new issue.