Empathy not displaying any online contacts

[Keith Drummond]

Ubuntu 13.04

Empathy contacts list is almost always empty even though when I log into the online services (Facebook, Google etc.) there are usually several people logged in on each.

ProblemType: Bug
DistroRelease: Ubuntu 13.04
Package: empathy 3.6.4-0ubuntu4
ProcVersionSignature: Ubuntu 3.8.0-19.30-generic 3.8.8
Uname: Linux 3.8.0-19-generic x86_64
ApportVersion: 2.9.2-0ubuntu8
Architecture: amd64
Date: Thu May 2 13:33:35 2013
EcryptfsInUse: Yes
InstallationDate: Installed on 2013-04-26 (5 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
MarkForUpload: True
SourcePackage: empathy
UpgradeStatus: No upgrade log present (probably fresh install)

[digio.space (digiospace)]

This also happens with me..No online contacts. In fact, the whole integration with "online accounts" seems to be very disjointed. I can never tell of an account is connected or not. Every time I start my computer I get the "An online account needs your attention message" but when I open online accounts I do not see anything available.

Not sure what is happening. I feel lost and confused..

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Jeremy Collins (jeremy+ubuntu)]

This issue only started recently (in June 2013) for me. Previous to that it was working properly when it connected or showing a message saying an online account needs you attention when it wasn't connected. Now it appears connected but doesn't show any contacts (even with offline contacts set to visible). Twice I have discovered this issue shortly after telepathy-gabble crash messages so there may be a correlation there.

[Jeremy Collins (jeremy+ubuntu)]

I should also add that as a workaround removing the account from the account manager and adding it back again will cause the contacts to show again.

[Walter Garcia-Fontes (walter-garcia)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. We are sorry that we do not always have the capacity to look at all reported bugs in a timely manner. There have been many changes in Ubuntu since that time you reported the bug and your problem may have been fixed with some of the updates. It would help us a lot if you could test it on a currently supported Ubuntu version. When you test it and it is still an issue, kindly upload the updated logs by running apport-collect <bug #> and any other logs that are relevant for this particular issue.

[Launchpad Janitor (janitor)]

[Expired for empathy (Ubuntu) because there has been no activity for 60 days.]