Pidgin doesn't show online facebook contacts

[Máté Eckl]

I use the xmpp facebook connection for years but a few days ago it stopped working. I have no idea what could provoke this, but Pidgin shows every accounts are connected I am online but there not seems to be online facebook friends. They are listed as offline contacts.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: pidgin 1:2.10.3-0ubuntu1.3
ProcVersionSignature: Ubuntu 3.2.0-40.64-generic-pae 3.2.40
Uname: Linux 3.2.0-40-generic-pae i686
NonfreeKernelModules: nvidia
ApportVersion: 2.0.1-0ubuntu17.2
Architecture: i386
Date: Thu Apr 25 21:43:25 2013
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release i386 (20120423.2)
MarkForUpload: True
SourcePackage: pidgin
UpgradeStatus: No upgrade log present (probably fresh install)

[Kilian Zott (kilian-launchpad)]

Having same problem with facebook xmpp, all contacts are shown offline.
I am not using ubuntu and i have tried pidgin and connecting via ejabberd spectrum transport.
For me, this seems to be a problem with facebook.
This is the only result I found about this topic so I think not everyone has this problem.
Maybe it has to do with facebook account settings.
Did you change any settings in fb? I changed my password recently, but as soon as i can connect to xmpp, the password should not be an issue.

[Alexis BEKKOUCHE (soprano-live)]

I've exactly the same problem and I have NOT chance anything in my Facebook account.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[R.Sato (bujin2006)]

Same issue here.
- libpurple 2.10.7 under Ubuntu 64-bit 12.04

[Glen Cosh (shadowchild-4)]

This affects me as well, Was working fine, a few days ago, no contacts appear online

[Torsten Spickhofen (tspickhofen)]

Same Problem here. It's Ubuntu 13.04 64-bit and I've changed nothing in my account preferences..

[István Siroki (isiroki)]

Same problem here with libpurple 2.10.3 on Linux Mint 13 32-bit.

[Rob Drury (necrosmash)]

Happens to me in a freshly installed Xubuntu 13.04 with Pidgin installed straight from the repos.

[Serge Victor (ser)]

I can confirm the problem, GUbuntu 13.04 with Pidgin installed straight from the repos.

[Máté Eckl (ecklm)]

I didn't change anything around my facebook account either.

[Kilian Zott (kilian-launchpad)]

hey, look what i found:

http://wiki.bitlbee.org/HowtoFacebook#I_get_nothing_after_.22Logging_in:_Authenticated.2C_requesting_buddy_list.22

I think this might be what we have…
We can log in but dont receive the buddy list…
I hat a few weeks ago an email from facebook that my account might be hacked - a login from a suspicious location or whatever…
I use a transport server for connecting to facebook xmpp, so facebook only sees the ip of the transport server and thinks it was dangerous because i never logged into the website from that ip!

[Patrick Anthony (p-johnson125)]

I am having the same problem. Just grabbed the most recent .deb package from pidgin site and still to no avail my contacts are not showing up on my buddy list. Sometimes if people sign online I will see them when they first sign online, only to immediately sign off within 3 minutes.

[Kilian Zott (kilian-launchpad)]

Since yesterday, 2013-04-27, it works again for me.
I did not change anything since then.
This is definitely not a bug in pidgin.

[Máté Eckl (ecklm)]

Actually it's the same for me either...
It might have been some configuration issue on the side of Facebook.

[Lesik (lesik)]

If you have not chatted with a Facebook contact via Pidgin before, it will appear as -<email address hidden> in your chat list, without profile picture or online status. If the person comes online and you write something, it seems like personal information is exchanged, after which online status, profile picture, and real name (instead of *@chat.facebook.com) appear.

At least that's what's happening for me right now. See attachment for a screenshot this process.