Ubuntu doesn't know Brother MFC-J6510DW

Bug #1170320 reported by Ptitphysik
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
cups (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

Ubuntu doesn't know Printer Brother MFC-J6510DW connectedd USB

ProblemType: Bug
DistroRelease: Ubuntu 13.04
Package: cups 1.6.2-1ubuntu5
ProcVersionSignature: Ubuntu 3.8.0-18.28-generic 3.8.6
Uname: Linux 3.8.0-18-generic x86_64
ApportVersion: 2.9.2-0ubuntu8
Architecture: amd64
CupsErrorLog:
 W [18/Apr/2013:10:18:39 +0200] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'HP-PSC-1500-series-Gray..' already exists
 W [18/Apr/2013:10:18:39 +0200] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'HP-PSC-1500-series-RGB..' already exists
Date: Thu Apr 18 13:50:53 2013
InstallationDate: Installed on 2013-03-30 (18 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Alpha amd64 (20130328)
Lpstat: device for HP-PSC-1500-series: usb://HP/PSC%201500%20series?serial=MY615D11VC0498&interface=1
MachineType: ASUSTeK COMPUTER INC. X301A
MarkForUpload: True
Papersize: a4
PpdFiles: HP-PSC-1500-series: HP PSC 1500 Series, hpcups 3.13.3
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-18-generic root=UUID=8e65d540-aeed-4feb-9028-ec92a382ab15 ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/03/2012
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X301A.210
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X301A
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX301A.210:bd12/03/2012:svnASUSTeKCOMPUTERINC.:pnX301A:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX301A:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: X301A
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

Revision history for this message
Ptitphysik (amalpeyre) wrote :
description: updated
Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

What does exactly happen? Is your printer not seen at all or is it assigned the wrong driver? Which one? If you start system-config-printer and click "Add Printer", does your printer appear in the list of detected printers? If you select it and in the next step select a suitable driver (if your model is not listed something like "Generic PostScript" or "Generic PCL ...", usually only works with lasers), can you set up the printer and print?

Please follow the instructions of the section "USB printer" on https://wiki.ubuntu.com/DebuggingPrintingProblems.

If you printer can also be connected via network (Ethernet or WLAN), can you set up the printer and print then?

Changed in cups (Ubuntu):
status: New → Incomplete
Revision history for this message
Ptitphysik (amalpeyre) wrote :

My printer is seen in list of detected printers, but if I select it, my model (MFC-J6510DW) doesn't appear in the left column in the driver's list (as you can see in the print screen).

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for cups (Ubuntu) because there has been no activity for 60 days.]

Changed in cups (Ubuntu):
status: Incomplete → Expired
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