ubuntu one crashed on login with CredentialsError

Bug #1169012 reported by Michael Donux
4
This bug affects 1 person
Affects Status Importance Assigned to Milestone
ubuntuone-control-panel (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

whenever i login ubuntu one, it says "Sorry, an error has occurred and Ubuntu One needs to close."
CredentialsError
DBusException(dbus.String(u'Process /usr/lib/ubuntu-sso-client/ubuntu-sso-login exited with status 1'),)
and shutdown.....

Description: Ubuntu 12.04.2 LTS
Release: 12.04

ubuntu-sso-client:
  Installed: 3.0.2-0ubuntu3
  Candidate: 3.0.2-0ubuntu3
  Version table:
 *** 3.0.2-0ubuntu3 0
        500 http://jp.archive.ubuntu.com/ubuntu/ precise-updates/main amd64 Packages
        100 /var/lib/dpkg/status
     3.0.0-0ubuntu1 0
        500 http://jp.archive.ubuntu.com/ubuntu/ precise/main amd64 Packages

ubuntuone-control-panel:
  Installed: 3.0.1-0ubuntu1
  Candidate: 3.0.1-0ubuntu1
  Version table:
 *** 3.0.1-0ubuntu1 0
        500 http://jp.archive.ubuntu.com/ubuntu/ precise-updates/main amd64 Packages
        100 /var/lib/dpkg/status
     3.0.0-0ubuntu1 0
        500 http://jp.archive.ubuntu.com/ubuntu/ precise/main amd64 Packages

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: ubuntuone-control-panel-qt 3.0.1-0ubuntu1
ProcVersionSignature: Ubuntu 3.5.0-27.46~precise1-generic 3.5.7.7
Uname: Linux 3.5.0-27-generic x86_64
ApportVersion: 2.0.1-0ubuntu17.1
Architecture: amd64
Date: Tue Apr 16 11:29:10 2013
ExecutablePath: /usr/bin/ubuntuone-control-panel-qt
InstallationMedia: Ubuntu 12.04.2 LTS "Precise Pangolin" - Release amd64 (20130213)
InterpreterPath: /usr/bin/python2.7
MarkForUpload: True
PackageArchitecture: all
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntuone-control-panel
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Michael Donux (chddx-nux-deactivatedaccount) wrote :
Revision history for this message
dobey (dobey) wrote :

Can you please open a terminal, and run /usr/lib/ubuntu-sso-client/ubuntu-sso-login manually inside the terminal, pasting the resulting output here, if there is any? Thanks.

Changed in ubuntuone-control-panel (Ubuntu):
status: New → Incomplete
Revision history for this message
Michael Donux (chddx-nux-deactivatedaccount) wrote :

Sure, here is the output when I ran the command.

Traceback (most recent call last):
  File "/usr/lib/ubuntu-sso-client/ubuntu-sso-login", line 63, in <module>
    from ubuntu_sso.main import main
ImportError: No module named ubuntu_sso.main

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for ubuntuone-control-panel (Ubuntu) because there has been no activity for 60 days.]

Changed in ubuntuone-control-panel (Ubuntu):
status: Incomplete → Expired
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