1002:5a62 [Toshiba Satellite L20-155] GPU lockup on radeon while browsing through pictures in eye of gnome

[G.C. Hassink]

This time it when browsing quickly through some pictures using eye of gnome picture viewer. But it happens regularly on several occasions also when using flash or HTLM5 streams. The Session crashes either by freezing compiz/unity or even a complete logout. So filing a bug report immediately is problematic.

[ 81.659] (II) RADEON(0): Modeline "1024x768"x0.0 65.00 1024 1048 1184 1344 768 771 777 806 -hsync -vsync (48.4 kHz)
[ 2382.895] [mi] EQ overflowing. Additional events will be discarded until existing events are processed.
[ 2382.916]
Backtrace:
[ 2383.080]
Backtrace:

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: xorg 1:7.6+12ubuntu2
ProcVersionSignature: Ubuntu 3.2.0-33.52-generic-pae 3.2.31
Uname: Linux 3.2.0-33-generic-pae i686
.tmp.unity.support.test.0:

ApportVersion: 2.0.1-0ubuntu17.1
Architecture: i386
CheckboxSubmission: 7570a87475d07d1f6be2b328fd182199
CheckboxSystem: b1865df84255b8716d3bcc269ff410d1
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
Date: Wed Mar 27 21:38:04 2013
DistUpgraded: Fresh install
DistroCodename: precise
DistroVariant: ubuntu
DkmsStatus:
 ndiswrapper, 1.57, 3.2.0-32-generic-pae, i686: installed
 ndiswrapper, 1.57, 3.2.0-33-generic-pae, i686: installed
 virtualbox, 4.1.12, 3.2.0-32-generic-pae, i686: installed
 virtualbox, 4.1.12, 3.2.0-33-generic-pae, i686: installed
ExtraDebuggingInterest: Yes,
GraphicsCard:
 Advanced Micro Devices [AMD] nee ATI RC410 [Radeon Xpress 200M] [1002:5a62] (prog-if 00 [VGA controller])
   Subsystem: Toshiba America Info Systems Device [1179:ff31]
InstallationMedia: Ubuntu 12.04 "Precise" - Build i386 LIVE Binary 20120427-09:21
Lsusb:
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 003 Device 002: ID 1241:1166 Belkin MI-2150 Trust Mouse
MachineType: TOSHIBA Satellite L20
MarkForUpload: True
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=nl_NL.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-33-generic-pae root=UUID=11480fdb-c8a6-4240-9173-d48a05f9c00d ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/25/08
dmi.bios.vendor: TOSHIBA
dmi.bios.version: V2.50
dmi.board.name: Satellite L20
dmi.board.vendor: TOSHIBA
dmi.board.version: Not Applicable
dmi.chassis.type: 10
dmi.chassis.vendor: TOSHIBA
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnTOSHIBA:bvrV2.50:bd12/25/08:svnTOSHIBA:pnSatelliteL20:pvrPSL2XE-01400WDU:rvnTOSHIBA:rnSatelliteL20:rvrNotApplicable:cvnTOSHIBA:ct10:cvrN/A:
dmi.product.name: Satellite L20
dmi.product.version: PSL2XE-01400WDU
dmi.sys.vendor: TOSHIBA
version.compiz: compiz 1:0.9.7.12-0ubuntu1
version.libdrm2: libdrm2 2.4.39-0ubuntu0.1
version.libgl1-mesa-dri: libgl1-mesa-dri 8.0.4-0ubuntu0.4
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 8.0.4-0ubuntu0.4
version.xserver-xorg-core: xserver-xorg-core 2:1.11.4-0ubuntu10.12
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.0-0ubuntu1.2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.14.99~git20111219.aacbd629-0ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.17.0-1ubuntu4.3
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A

[G.C. Hassink (gchassink)]

Switching to unity-2d seems to solve the problem, but it is not an ideal solution of course.
I wonder if it has to do with an overheated GPU. But I don't know how track GPU temp

Toshiba satellite L20
Intel® Celeron(R) M processor 1.40GHz
ati radeon xpress 200m

[penalvch (penalvch)]

G.C. Hassink, thank you for reporting this and helping make Ubuntu better. Could you please test for this in Raring via http://releases.ubuntu.com/raring/ ?

As well, does following https://help.ubuntu.com/community/SensorInstallHowto allow you to monitor your temperature?

[G.C. Hassink (gchassink)]

Op 06-04-13 15:51, Christopher M. Penalver schreef:
> G.C. Hassink, thank you for reporting this and helping make Ubuntu
> better. Could you please test for this in Raring via
> http://releases.ubuntu.com/raring/ ?
This will take some time, since life-CD isn t ready and is probably not
good enough for the test
>
> As well, does following
> https://help.ubuntu.com/community/SensorInstallHowto allow you to
> monitor your temperature?
answer of sudo sensors-detect:
.....
Sorry, no sensors were detected.
This is relatively common on laptops, where thermal management is
handled by ACPI rather than the OS.

>
> ** Changed in: xorg-server (Ubuntu)
> Status: New => Incomplete
>
> ** Summary changed:
>
> - Gdk-WARNING: gnome-session: Fatal IO error 11 (Hulpbron is tijdelijk onbeschikbaar) on X server :0.#012
> + 1002:5a62 Gdk-WARNING: gnome-session: Fatal IO error 11 (Hulpbron is tijdelijk onbeschikbaar) on X server :0.#012
>

[G.C. Hassink (gchassink)]

I have been testing 13.04 now for a few days.
I got two severe crashes (needed to reboot), i will sort out the details.
If I look at errors related to this bug, xsessions error log of today
give serveral instances of Fatal IO error 11 in different applications
(gtk window manager, nautilus etc) . Please see the attached xsessions log.

Op 06-04-13 15:51, Christopher M. Penalver schreef:
> G.C. Hassink, thank you for reporting this and helping make Ubuntu
> better. Could you please test for this in Raring via
> http://releases.ubuntu.com/raring/ ?
>
> As well, does following
> https://help.ubuntu.com/community/SensorInstallHowto allow you to
> monitor your temperature?
>
> ** Changed in: xorg-server (Ubuntu)
> Status: New => Incomplete
>
> ** Summary changed:
>
> - Gdk-WARNING: gnome-session: Fatal IO error 11 (Hulpbron is tijdelijk onbeschikbaar) on X server :0.#012
> + 1002:5a62 Gdk-WARNING: gnome-session: Fatal IO error 11 (Hulpbron is tijdelijk onbeschikbaar) on X server :0.#012
>

[Bryce Harrington (bryce)]

All those errors are just symptoms. The real issue seems to be that your GPU locked up, as shown in your Xorg.0.log. Unfortunately, the logs are scant on details as to why that happened...

[Michael Murphy (mmstick)]

At this point, if you are still using Ubuntu 12.04, either add the Oibaf PPA or upgrade to the Raring Enablement Stack.

Raring LTS Enablement Stack:
sudo apt-get install --install-recommends linux-generic-lts-raring xserver-xorg-lts-raring libgl1-mesa-glx-lts-raring

Oibaf PPA:
sudo add-apt-repository -y ppa:oibaf/graphics-drivers; sudo apt-get update; sudo apt-get upgrade -y; sudo apt-get dist-upgrade -y

[Michael Murphy (mmstick)]

Seems oibaf will soon stop supporting Ubuntu 12.04, so it would be best to go the LTS Enablement Stack route only.

[penalvch (penalvch)]

G. C. Hassink, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p xserver-xorg-video-ati REPLACE-WITH-BUG-NUMBER

Please note, given that the information from the prior release is already available, doing this on a release prior to the development one would not be helpful.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

[James Lownie (jlownie)]

Hi, I've got the same problem on an ATI card. I tried running apport-collect, it wouldn't let me submit my report because I didn't create the bug. I'm willing to take over reporting and testing it.

[penalvch (penalvch)]

James Lownie, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report by executing the following in a terminal:
ubuntu-bug xorg

Please ensure you have xdiagnose installed, and that you click the Yes button for attaching additional debugging information.

For more on this, please see the official Ubuntu documentation:
Ubuntu X.Org Team, Ubuntu Bug Control, and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Please note, not filing a new report will delay your problem being addressed as quickly as possible.

Thank you for your understanding.

[James Lownie (jlownie)]

Created bug 1280892 (https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1280892) and subscribed you to it.

[Launchpad Janitor (janitor)]

[Expired for xserver-xorg-video-ati (Ubuntu) because there has been no activity for 60 days.]