Kernel release 3.2.0-39-generic hangs intel 64-bit X

[Keith Weinberg]

The update to 3.2.0-39-generic caused freezups in my Xorg sessions (only mouse responding, window blackouts, frozen keyboard). I had to downgrade to 3.2.0-38-generic to get my system stable again (fine for me, but most people won't know how to downgrade safely).

I am using the standard intel driver. The bug is triggered by anything accelerated (Java app/thunderbird/chrome/ etc.) once you are logged in.

This seems like a major problem with 12.04 stability, please look into this this urgently since the update came out last night and will probably start affecting a ton of users. The ubuntu forums are starting to report this now.

http://ubuntuforums.org/showthread.php?t=2127155
http://ubuntuforums.org/showthread.php?t=2127138

Here was the sadness in my XOrg log.
Backtrace:[ 587.765] 0: /usr/bin/X (xorg_backtrace+0x26) [0x7fc6ff6749e6]
[ 587.765] 1: /usr/bin/X (mieqEnqueue+0x263) [0x7fc6ff6550c3]
[ 587.765] 2: /usr/bin/X (0x7fc6ff4ec000+0x62a34) [0x7fc6ff54ea34]
[ 587.765] 3: /usr/lib/xorg/modules/input/evdev_drv.so (0x7fc6f94ae000+0x5d88) [0x7fc6f94b3d88]
[ 587.765] 4: /usr/bin/X (0x7fc6ff4ec000+0x8af37) [0x7fc6ff576f37]
[ 587.765] 5: /usr/bin/X (0x7fc6ff4ec000+0xb0d3a) [0x7fc6ff59cd3a]
[ 587.765] 6: /lib/x86_64-linux-gnu/libpthread.so.0 (0x7fc6fe812000+0xfcb0) [0x7fc6fe821cb0]
[ 587.765] 7: /lib/x86_64-linux-gnu/libc.so.6 (ioctl+0x7) [0x7fc6fd76e527]
[ 587.765] 8: /usr/lib/x86_64-linux-gnu/libdrm.so.2 (drmIoctl+0x28) [0x7fc6fbcff2b8]
[ 587.765] 9: /usr/lib/x86_64-linux-gnu/libdrm_intel.so.1 (0x7fc6fb684000+0x8d9a) [0x7fc6fb68cd9a]
[ 587.765] 10: /usr/lib/x86_64-linux-gnu/libdrm_intel.so.1 (0x7fc6fb684000+0x8f58) [0x7fc6fb68cf58]
[ 587.765] 11: /usr/lib/xorg/modules/drivers/intel_drv.so (0x7fc6fb8a4000+0xb462) [0x7fc6fb8af462]
[ 587.765] 12: /usr/lib/xorg/modules/drivers/intel_drv.so (0x7fc6fb8a4000+0x2372a) [0x7fc6fb8c772a]
[ 587.765] 13: /usr/lib/xorg/modules/drivers/intel_drv.so (0x7fc6fb8a4000+0xabf3) [0x7fc6fb8aebf3]
[ 587.765] 14: /usr/lib/xorg/modules/drivers/intel_drv.so (0x7fc6fb8a4000+0x3888d) [0x7fc6fb8dc88d]
[ 587.765] 15: /usr/bin/X (0x7fc6ff4ec000+0x1165c4) [0x7fc6ff6025c4]
[ 587.765] 16: /usr/lib/xorg/modules/drivers/intel_drv.so (0x7fc6fb8a4000+0x39be8) [0x7fc6fb8ddbe8]
[ 587.765] 17: /usr/bin/X (0x7fc6ff4ec000+0x10f271) [0x7fc6ff5fb271]
[ 587.765] 18: /usr/bin/X (0x7fc6ff4ec000+0x4e8a1) [0x7fc6ff53a8a1]
[ 587.765] 19: /usr/bin/X (0x7fc6ff4ec000+0x3d7ba) [0x7fc6ff5297ba]
[ 587.765] 20: /lib/x86_64-linux-gnu/libc.so.6 (__libc_start_main+0xed) [0x7fc6fd6a376d]
[ 587.765] 21: /usr/bin/X (0x7fc6ff4ec000+0x3daad) [0x7fc6ff529aad]
[ 587.765] [mi] These backtraces from mieqEnqueue may point to a culprit higher up the stack.
[ 587.765] [mi] mieq is *NOT* the cause. It is a victim.
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu17.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: keith 2142 F.... pulseaudio
 /dev/snd/controlC1: keith 2142 F.... pulseaudio
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
Card0.Amixer.info:
 Card hw:0 'PCH'/'HDA Intel PCH at 0xfe500000 irq 57'
   Mixer name : 'Intel CougarPoint HDMI'
   Components : 'HDA:10ec0892,1043841b,00100302 HDA:80862805,80862805,00100000'
   Controls : 50
   Simple ctrls : 22
Card1.Amixer.info:
 Card hw:1 'C615'/'HD Webcam C615 at usb-0000:00:1d.0-1.6, high speed'
   Mixer name : 'USB Mixer'
   Components : 'USB046d:082c'
   Controls : 2
   Simple ctrls : 1
Card1.Amixer.values:
 Simple mixer control 'Mic',0
   Capabilities: cvolume cvolume-joined cswitch cswitch-joined penum
   Capture channels: Mono
   Limits: Capture 0 - 18
   Mono: Capture 12 [67%] [24.00dB] [on]
DistroRelease: Ubuntu 12.04
HibernationDevice: RESUME=UUID=a3c4d05f-528a-4242-8fa1-20e422fc6b13
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Beta amd64 (20120328)
IwConfig:
 lo no wireless extensions.

 eth0 no wireless extensions.
MachineType: ASUSTeK Computer INC. CG8350
MarkForUpload: True
Package: linux (not installed)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-38-generic root=UUID=85c46f6f-7a6d-4c93-a164-ccc4a2af1ffe ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.2.0-38.61-generic 3.2.37
RelatedPackageVersions:
 linux-restricted-modules-3.2.0-38-generic N/A
 linux-backports-modules-3.2.0-38-generic N/A
 linux-firmware 1.79.1
RfKill:

StagingDrivers: mei
Tags: precise running-unity staging
Uname: Linux 3.2.0-38-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm backup cdrom dip disk lp lpadmin plugdev sambashare sudo users vboxusers
dmi.bios.date: 02/11/2011
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0902
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: CG8350
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0902:bd02/11/2011:svnASUSTeKComputerINC.:pnCG8350:pvrSystemVersion:rvnASUSTeKComputerINC.:rnCG8350:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: CG8350
dmi.product.version: System Version
dmi.sys.vendor: ASUSTeK Computer INC.

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1157786

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Joseph Salisbury (jsalisbury)]

Does this issue go away if you boot back into the prior kernel?

[Keith Weinberg (keith-groupdigital)]

Yes -- the prior kernel (38) works perfectly.

[Keith Weinberg (keith-groupdigital)]

apport information

[Keith Weinberg (keith-groupdigital)]

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[Keith Weinberg (keith-groupdigital)]

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[Keith Weinberg (keith-groupdigital)]

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[Keith Weinberg (keith-groupdigital)]

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[Keith Weinberg (keith-groupdigital)]

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[Keith Weinberg (keith-groupdigital)]

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[Keith Weinberg (keith-groupdigital)]

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[Keith Weinberg (keith-groupdigital)]

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[Keith Weinberg (keith-groupdigital)]

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[Keith Weinberg (keith-groupdigital)]

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[Keith Weinberg (keith-groupdigital)]

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[Keith Weinberg (keith-groupdigital)]

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[Keith Weinberg (keith-groupdigital)]

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[Keith Weinberg (keith-groupdigital)]

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[Keith Weinberg (keith-groupdigital)]

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[Keith Weinberg (keith-groupdigital)]

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[Keith Weinberg (keith-groupdigital)]

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[Keith Weinberg (keith-groupdigital)]

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[Keith Weinberg (keith-groupdigital)]

I ran the requested apport command under the working 38 kernel. I cannot run it under 39 because my system crashes once the browser does too much.

Moving back to Confirmed as requested.

[Artur de Sousa Rocha (adsr)]

Possibly related or duplicate: Bug #1157252

[Keith Weinberg (keith-groupdigital)]

Updated my firmware to the latest to see if that resolves the issue. I still have the problem and cannot run 3.2.0-39 without locking up X. (-38 still works great)

Interesting that the other possible duplicate ticket is also running ASUS hardware (although that could be a red herring as they are on a laptop, I'm on a desktop, and ASUS is popular)

[Daniel Sebastião (dmse)]

I have the same problem with one of my machines. Both are running 12.04.
As soon as I updated to kernel 3.2.0-39 and rebooted, the system became unstable as soon as the desktop appears... lots of errors start popping up, screen blinks and/or turns black, etc...

Went back to kernel 3.2.0-38 and it's fine again.
I also tried to go to the 3.5 kernel for precise pangolin, and got the same problem.

Machine with the problem:
ASUS P8H67-I + i5 2500T + 8 GB RAM (only integrated graphics)

I also have a dell laptop with kernel 3.2.0-39 without any problems.
This laptop has a core2duo, 4GB of RAM (only integrated graphics). It's a dell d630.

Any suggestions?

[Peter (lastcoderstanding)]

Same here with ASUS P8H61-M LE/USB3, Celeron G530 w. iGPU Intel HD, 3.2.0-39 unstable - total freezes - 3.2.-<39 stable ..

[Peter (lastcoderstanding)]

but only if using *Intel iGPU* .. another sys with same specs but with an additional gfx card doesn't show these behaviour ..

[Realramnit (realramnit)]

same here.

[Gonzalo Palarea (gpalarea)]

Same here. My computer has an Intel DH61WW MB and I'm using the integrated GPU. Core I5, 8GB Ram. 3.2.0-38 works flawlessly. 3.2.0-39 freezes shortly after logging in.

[Ruben (rubenseclipse)]

Same here: Lenovo U300s

[Arman (rmanno)]

Same problem with Dell XPS 13.

If I use 3.2.0-39 or above system freezes and cannot get the logs.

Booting up with "3.2.0-38-generic #61+kamal15~DellXPS-Ubuntu" seems to be working fine.

[Bob Ziuchkovski (bob-ziuchkovski)]

Same with Lenovo W520. Very annoying as I'm on LTS for the stability.

[N. Penley (superk08)]

Same problem with a System76 LemurUltra

Upgrading the kernel to 3.8.2 removed this issue completely

[Kevin Fish (kevin-ian-fish)]

Upgrading the kernel to 3.8.2 appears to have resolved the issue for me too.

[Arthur Blair (adblair)]

This is an extremely serious problem for novice users, as it can cause a machine to become completely unusable (I had to spend an evening on the phone guiding my parents to get around this, which isn't something I expected from an LTS release!). I hope it can be investigated and resolved with utmost urgency.

[Arman (rmanno)]

I managed to SSH into my crashed Dell XPS 13 and make a copy of the logs.
I don't know exactly what logs are required for this but I will attach the ones that I think are useful let me know if you need more and I will attach them.

uname -a output is

Linux ultrabook 3.2.0-40-generic #64+kamal15~DellXPS-Ubuntu SMP Fri Mar 29 23:26:13 UTC 2013 x86_64 x86_64 x86_64 GNU/Linux

[Arman (rmanno)]

AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu17.1
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: PCH [HDA Intel PCH], device 0: ALC275 Analog [ALC275 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: arman 2242 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'PCH'/'HDA Intel PCH at 0xf0600000 irq 51'
   Mixer name : 'Intel CougarPoint HDMI'
   Components : 'HDA:10ec0275,1028052e,00100008 HDA:80862805,80860101,00100000'
   Controls : 25
   Simple ctrls : 12
DistroRelease: Ubuntu 12.04
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=32506259-a586-4881-8658-6389a9256821
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
MachineType: Dell Inc. Dell System XPS L321X
MarkForUpload: True
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-40-generic root=UUID=82c0b708-f599-4cf1-8d04-ceda2b0a4bdb ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.2.0-40.64+kamal15~DellXPS-generic 3.2.40
RelatedPackageVersions:
 linux-restricted-modules-3.2.0-40-generic N/A
 linux-backports-modules-3.2.0-40-generic N/A
 linux-firmware 1.79.2
StagingDrivers: mei
Tags: precise staging
Uname: Linux 3.2.0-40-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 01/22/2013
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A08
dmi.board.name: 0Y4RM9
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnDellInc.:bvrA08:bd01/22/2013:svnDellInc.:pnDellSystemXPSL321X:pvr:rvnDellInc.:rn0Y4RM9:rvrA00:cvnDellInc.:ct8:cvr0.1:
dmi.product.name: Dell System XPS L321X
dmi.sys.vendor: Dell Inc.

[Arman (rmanno)]

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[Arman (rmanno)]

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[Arman (rmanno)]

Ran apport command over SSH as well ... (See above)

[Sergio (sergio-otero)]

In my intel i5 and asus motherboard, the problem also appears.

I've done some tests and there's no need to do anything but login. After 2-4 minutes, it all hangs but mouse
In other tests, i've waited in the login page and it hasn't hang
In another boot, i had a tail in "/var/log/dmesg", "/var/log/Xorg.0.log" and "/var/log/kern.log" but nothing has appeared

With previous kernel, the problem does not appear.

Has anyone a hint in where the problem is or what to look?

[Daniel Sebastião (dmse)]

the problem is being addressed here: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1140716
I suppose the next kernel update will have it solved...

(this should have not happened in a LTS release, and it is taking to much time to get solved... more that 100 people have said to have the bug.. and these are the ones who know how to "solve" this, and come to this website looking for help)