ubiquity installer hangs at "Copying installation logs" in Ubuntu 12.10 x64

Bug #1132499 reported by Daniel Motles
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
ubiquity (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

When trying to install Ubuntu 12.10 x64 alongside windows 7 on asus g73jh laptop, the installer proceeds all the way through to the "Copying installation logs..." phase, and hangs forever (or at least over 1 hour). I went to another tty to try and see if I could coax it to move along. Unfortunately I know little of how the whole installer system works, so I just tried to grab as much data as possible to hopefully make it clear to someone who does know the system to take a look and fix it.

This is Ubiquity Version 2.12.16

I have attached strace, lsof, and ps output (from what I believe is the right process) to hopefully give a better image of what's happening. It looks like some sort of deadlock issue. Let me know if I should be doing something else too.

ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: ubiquity 2.12.16
ProcVersionSignature: Ubuntu 3.5.0-17.28-generic 3.5.5
Uname: Linux 3.5.0-17-generic x86_64
ApportVersion: 2.6.1-0ubuntu3
Architecture: amd64
CasperVersion: 1.328
Date: Sun Feb 24 11:42:08 2013
InstallCmdLine: file=/cdrom/preseed/ubuntu.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
LiveMediaBuild: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
ProcEnviron:
 TERM=linux
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: ubiquity
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Daniel Motles (dmotles) wrote :
Revision history for this message
Simon Quigley (tsimonq2) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. We are sorry that we do not always have the capacity to look at all reported bugs in a timely manner. There have been many changes in Ubuntu since that time you reported the bug and your problem may have been fixed with some of the updates. It would help us a lot if you could test it on a currently supported Ubuntu version. If you test it and it is still an issue, kindly upload the updated logs by running only once:
apport-collect https://api.launchpad.net/1.0/bugs/1132499

and any other logs that are relevant for this particular issue.

Changed in ubiquity (Ubuntu):
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for ubiquity (Ubuntu) because there has been no activity for 60 days.]

Changed in ubiquity (Ubuntu):
status: Incomplete → Expired
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