Ubuntu
hplip package

HP Officejet Pro 8600: Duplex printing doesn't work

Bug #1099143 reported by Alexander Kallenbach on 2013-01-13

This bug affects 3 people

	Status	Importance	Assigned to
Evince	New	Undecided	Unassigned
HPLIP	New	Undecided	Unassigned
LibreOffice	New	Undecided	Unassigned
hplip (Arch Linux)	New	Undecided	Unassigned
hplip (Ubuntu)	Incomplete	Undecided	Unassigned

Bug Description

I wanted to print a document in duplex mode. Different applications showed a different behaviour but none of them worked as they should:

LibreOffice just didn't print in Duplex-mode. But I've chosen this mode.

Evince, using the PDF produced with LO, printed the first "package", but the second not (in fact the printer produced an empty page, then printed one page, one empty page and printed the last one), the third "package" was printed in duplex mode, but not the fourth and so on ....
The same did the HP-toolbox.

ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: hplip 3.12.6-3ubuntu4
ProcVersionSignature: Ubuntu 3.5.0-21.32-generic 3.5.7.1
Uname: Linux 3.5.0-21-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.6.1-0ubuntu9
Architecture: amd64
Date: Sun Jan 13 17:30:14 2013
InstallationDate: Installed on 2012-11-03 (70 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
Lpstat:
device for HP-Officejet-Pro-8600: hp:/net/Officejet_Pro_8600?zc=HPB4B52F0BB4B8
device for HP-Officejet-Pro-8600-2: hp:/usb/Officejet_Pro_8600?serial=CN29KBWGNY05KD
MachineType: System manufacturer System Product Name
MarkForUpload: True
Papersize: a4
PpdFiles:
HP-Officejet-Pro-8600: HP Officejet Pro 8600, hpcups 3.12.6
HP-Officejet-Pro-8600-2: HP Officejet Pro 8600, hpcups 3.12.6
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=de_DE.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-21-generic root=UUID=75c6ef1e-06c2-4e4d-ba75-b84897b966f4 ro quiet splash
SourcePackage: hplip
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/16/2008
dmi.bios.vendor: Phoenix Technologies, LTD
dmi.bios.version: ASUS IPN73-BA ACPI BIOS Revision 0105 Targa
dmi.board.name: IPN73-BA
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: 1.XX
dmi.chassis.asset.tag: 123456789000
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnPhoenixTechnologies,LTD:bvrASUSIPN73-BAACPIBIOSRevision0105Targa:bd10/16/2008:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnIPN73-BA:rvr1.XX:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

Tags:

Revision history for this message

Alexander Kallenbach (kallenbachalex) wrote on 2013-01-13:

BootDmesg.txt Edit (53.6 KiB, text/plain; charset="utf-8")
CupsErrorLog.txt Edit (2.0 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (14.7 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (7.7 KiB, text/plain; charset="utf-8")
Locale.txt Edit (327 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (13.2 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (374 bytes, text/plain; charset="utf-8")
PrintingPackages.txt Edit (1.1 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (2.9 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.0 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (2.8 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (151.0 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (332.4 KiB, text/plain; charset="utf-8")

Alexander Kallenbach (kallenbachalex) on 2013-02-23

summary:

- Duplex Printing doesn't work on HP Officejet Pro 8600
+ HP Officejet Pro 8600: Duplex printing doesn't work

Revision history for this message

Launchpad Janitor (janitor) wrote on 2013-03-27:

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in hplip (Ubuntu):
status:	New → Confirmed

Revision history for this message

Antonio Bulgheroni (antonio-bulgheroni) wrote on 2013-03-27:

Exactly the same issue, but in my case only LibreOffice seems to be unable to print in duplex

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2013-04-02:

Does your printer have a duplex unit or are you using some kind of manual duplex mode (supposed to print the odd pages, then the paper gets put back into the input tray and the even pages get printed)?

Revision history for this message

Alexander Kallenbach (kallenbachalex) wrote on 2013-04-02:

The printer comes with duplex unit.

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2013-04-05:

For me LibreOffice prints perfectly duplex on the HP OfficeJet Pro 8500A Plus.

Can your follow the instructions of the sections "CUPS error_log", "Capturing print job data", and "Getting the data which would go to the printer" on https://wiki.ubuntu.com/DebuggingPrintingProblems. Can you also attach the file(s) which you tried to print? Please do this for all situations with problems (LibreOffice, evince, ...).

Do not pack the obtained file together and do not compress them. Please attach them one by one. This will make it easier for the readers of this bug report to handle them.

Changed in hplip (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

Alexander Kallenbach (kallenbachalex) wrote on 2013-04-06:

Lorem ipsum.odt Edit (30.3 KiB, application/vnd.oasis.opendocument.text)

Here comes a testfile which I used to confirm the bug.

Revision history for this message

Alexander Kallenbach (kallenbachalex) wrote on 2013-04-06:

error_log Edit (35.9 KiB, text/plain)

The error log after trying to print the file in duplex mode (long edge).

Revision history for this message

Alexander Kallenbach (kallenbachalex) wrote on 2013-04-06:

printout Edit (33.7 KiB, application/octet-stream)

Revision history for this message

Alexander Kallenbach (kallenbachalex) wrote on 2013-04-06:

#12

The data which would go to the printer - LO Edit (2.0 MiB, application/octet-stream)

Revision history for this message

Alexander Kallenbach (kallenbachalex) wrote on 2013-04-06:

#13

In fact evince doesn't seem to have the problem under Ubuntu 13.04 (I've upgraded some days ago).

The HP 8500 Pro worked fine under Ubuntu (as well 12.10) but it broke down so I had to buy the 8600.

Alexander Kallenbach (kallenbachalex) on 2013-04-07

Changed in hplip (Ubuntu):
status:	Incomplete → Confirmed

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2013-04-07:

#14

I have the HP OfficeJet Pro 8500A Plus and it always printer duplex correctly for me. So can you please try the following: Manually change the printer model/driver of your print queue to the HP OfficeJet Pro 8500A Plus.

To do so, open system-config-printer ("Printers" icon in System Settings), right-click the icon representing your HP OJ Pro 8600, choose "Properties" in the pop-up menu, then click on the "Change" button of "Make and Model" (on the "Settings" screen). Choose manufacturer "HP" and model "HP OfficeJet Pro 8500A Plus". Then choose the "hpcups" driver (is probably already pre-selected). Click "Forward" or "OK" to close the dialog.

Now try to print. Does duplex work correctly with all applications now?

Other possibility worth trying is to choose the "hpijs" driver, for both model selections "HP OfficeJet Pro 8500A Plus" and "HP OfficeJet Pro 8600". Please tell whether this helps.

Changed in hplip (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

Knori (andrea-cittadini) wrote on 2013-05-26:

#15

Download full text (8.0 KiB)

The same problem.
Ubuntu 12.04.1 LTS and a newly bought OfficeJet 8600 Pro.
Using hp-setup printing and scanning is ok (the network is installed as a wired network printer).
After some days I tried to have a duplex print, but I cannot do it using Libreoffice (no problem with PDF files)

Here is hp-check -t output

HP Linux Imaging and Printing System (ver. 3.11.7)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2011-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux portatile 3.2.0-44-generic #69-Ubuntu SMP Thu May 16 17:35:01 UTC 2013 x86_64 x86_64 x86_64 GNU/Linux

Distribution:
ubuntu 12.04

Checking Python version...
OK, version 2.7.3 installed

Checking PyQt 4.x version...
OK, version 4.9.1 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.5.3
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 1.0.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: DBus - Message bus system...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-de...

Here is hp-check -t output

HP Linux Imaging and Printing System (ver. 3.11.7)
Dependency/Version Check Utility ver. 14.3

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.                                    
2. Run-time check mode (-r or --run): Use this mode to determine if a distro    
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball   
has the proper dependencies installed to successfully run.                      
3. Both compile- and run-time check mode (-b or --both) (Default): This mode    
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...
 
---------------
| SYSTEM INFO |
---------------