Not possible to choose scan resolution with HP Photosmart C6300

[Thomas Gebhardt]

Hi,

not sure whether this bug really belongs to libsane. But it occurs in different applications like gscan2pdf, xsane, gimp plugin, therefore I guess that the bug lives somewhere in libsane / sane-backends

The bug emerged with 12.10 (after upgrading from 12.04 LTS).

When I try to select the scan resolution in one of the mentioned sane based GUIs, the dropdown menu for the scan resolution is empty and I can only scan with the default 75dpi resolution. (In my 12.04 LTS setup I can choose between different resolutions: 75dpi, 100dpi, 200dpi, ...).

This is my scanner:
$ sudo scanimage -L
device `hpaio:/usb/Photosmart_C6300_series?serial=MY87U270TS0544' is a Hewlett-Packard Photosmart_C6300_series all-in-one

$ lsb_release -rd
Description: Ubuntu 12.10
Release: 12.10

$ LC_ALL=C apt-cache policy libsane
libsane:
  Installed: 1.0.23-0ubuntu1
  Candidate: 1.0.23-0ubuntu1
  Version table:
 *** 1.0.23-0ubuntu1 0
        500 http://de.archive.ubuntu.com/ubuntu/ quantal/main i386 Packages
        100 /var/lib/dpkg/status

LC_ALL=C apt-cache policy gscan2pdf
gscan2pdf:
  Installed: 1.0.4-5
  Candidate: 1.0.4-5
  Version table:
 *** 1.0.4-5 0
        500 http://de.archive.ubuntu.com/ubuntu/ quantal/universe i386 Packages
        100 /var/lib/dpkg/status

WORKAROUND: Edit the photosmart_c6300_series section in the file /usr/share/hplip/data/models/models.dat from:
scan-src=2

to:
scan-src=1

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Dan Lyke (danlyke)]

See https://www.martineve.com/2012/12/07/fixing-scanning-on-an-hp-photosmart-c6300-series-in-ubuntu-12-10/

Looks like the solution is to fix /usr/share/hplip/data/models/models.dat in the photosmart_c6300_series section to change
scan-src=2
to
scan-src=1

Worked for me!

[Thomas Gebhardt (th-geb)]

Hallo Dan,

Dan Lyke schrieb am 25.03.2013 03:42:

> Looks like the solution is to fix /usr/share/hplip/data/models/models.dat in the photosmart_c6300_series section to change
> scan-src=2
> to
> scan-src=1
>
> Worked for me!
>
thanks a lot! Worked for me, too!

Kind Regards, Thomas

[penalvch (penalvch)]

Thomas Gebhardt, thank you for reporting this and helping make Ubuntu better.

As Ubuntu 12.10 is EOL as per https://wiki.ubuntu.com/Releases, and the WORKAROUND is already implemented in Ubuntu 16.04, I'm closing this report.

However, if you would need a backport to a release prior to 16.04, please advise.

Thanks!