Empathy: No contacts on gtalk: 'status is set to offline'

[Miguel Branco]

This problem happens in two computers, whether I use auto-login or not, with Ubuntu 12.10.
I configured two accounts on the Online Accounts window: Facebook and Google.

My Facebook contacts always appear on Empathy, but gTalk contacts almost never appear, with the error message "status is set to offline" appearing in red at the top of Empathy's main window.

I have to restart Empathy several times until I get lucky and it shows my gTalk contacts.

I also try setting my status to Online in various ways: through the Unity Panel, through Empathy's main-window 'Go Online' button, and through Empathy's main-window dropdown box. The symptoms are the same no matter what I do.

ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: empathy 3.6.0.3-0ubuntu1
ProcVersionSignature: Ubuntu 3.5.0-21.32-generic 3.5.7.1
Uname: Linux 3.5.0-21-generic x86_64
NonfreeKernelModules: fglrx
ApportVersion: 2.6.1-0ubuntu9
Architecture: amd64
Date: Tue Jan 1 16:18:51 2013
InstallationDate: Installed on 2012-11-28 (33 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
MarkForUpload: True
SourcePackage: empathy
UpgradeStatus: No upgrade log present (probably fresh install)

[Miguel Branco (arlanthir)]

This only seems to happen if I launch Empathy from the Unity Launcher. It works correctly when I set my status to Online through the Unity Panel and then launch Empathy from there as well.

[Bilal Shahid (s9iper1)]

thanks for the bug report
i guess you need to authorize your google account again.

[Miguel Branco (arlanthir)]

I'm not sure why you come to that conclusion, but I always authorize the accounts whenever requested (the top right menu button turns red). In fact, I repeatedly authorized and unauthorized the gtalk account when debugging the problem, trying to make Empathy show the contacts.

In any case the problem seems mitigated, it happens infrequently now (and never does if I just use the messaging icon workaround).

Sorry if it's still a problem on my end.

[Seannon (seannon)]

I upgraded from 12.04, the distribution had NOT been updated in 219 days because it was loaded as beta, and as part of troubleshooting on a laptop that was in the process of hardware failure... once updated, and on 12.10, after a few days of tweaking, I decided to go ahead and set it up, I see two "online accounts" in the settings area, and I'm wondering if that has anything to do with it. it goes offline for me after about 30-45 seconds... and I have tried deleting the google account and re initializing etc...

[Bilal Shahid (s9iper1)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 1029289, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.

[Bilal Shahid (s9iper1)]

its not a empathy bug its online accounts bug