Windows client error: unknown encoding: ascii

[Phoenix Stormcrow]

I have just unwrapped a new laptop, with Windows 8 preinstalled. I downloaded and installed the Ubuntu One client, apparently without any problems. When I try to sign in, though, I type in my email address and my password, click the sign in button, and get a message that states: "unknown encoding: ascii".

I've verified, by checking with my other devices, that my log in information is correct. I have uninstalled and reinstalled the client, with no change in my results. I've even tried typing each piece of information into a text editor set to utf-8 encoding, and then copy-pasting into the fields, just in case that turned out to be a workaround... it did not.

Attached is a screen shot of the error.

Thanks for your time, and for the otherwise awesome product.

[Joshua Hoover (joshuahoover)]

Windows 7 users have reported this as well via support

[Joshua Hoover (joshuahoover)]

If you are impacted by this problem, can you tell us if you have a non-ascii character in your username or password?

[Phoenix Stormcrow (phoenixstormcrow)]

The password I am using for this service does not have a non-ascii character.

UPDATE:

I again uninstalled the client on Windows 8, and reinstalled once more. This time, after installation, I declined to install an upgdate that a popup told me was available. After the installation (without the update) completed, I was able to sign in. Sorry that I failed to mention the update in my original post, as it seems now that it is relevant.

[Joshua Hoover (joshuahoover)]

Based on comment #4, this is related to the latest release, 4.0.0. Thanks for including that info!