Latest update causes crash on startup

Bug #1094197 reported by Zaphod Beeblebrox
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
RedNotebook
Fix Released
Critical
Jendrik Seipp

Bug Description

After updating to version 1.6.5, I am receiving this error on startup:

The procedure entry point _except_handler4_common could not be located in the dynamic link library msvcrt.dll.

I've tried to roll back to the previous version, but the error persists...

Here is the rednotebook.exe.log:

Traceback (most recent call last):
  File "rednotebook", line 11, in <module>
  File "rednotebook\journal.pyc", line 78, in <module>
  File "rednotebook\util\utils.pyc", line 30, in <module>
  File "gtk\__init__.pyc", line 40, in <module>
  File "gtk\_gtk.pyc", line 12, in <module>
  File "gtk\_gtk.pyc", line 10, in __load
ImportError: DLL load failed: The specified procedure could not be found.
Traceback (most recent call last):
  File "rednotebook", line 11, in <module>
  File "rednotebook\journal.pyc", line 78, in <module>
  File "rednotebook\util\utils.pyc", line 30, in <module>
  File "gtk\__init__.pyc", line 40, in <module>
  File "gtk\_gtk.pyc", line 12, in <module>
  File "gtk\_gtk.pyc", line 10, in __load
ImportError: DLL load failed: The specified procedure could not be found.
Traceback (most recent call last):
  File "rednotebook", line 11, in <module>
  File "rednotebook\journal.pyc", line 78, in <module>
  File "rednotebook\util\utils.pyc", line 30, in <module>
  File "gtk\__init__.pyc", line 40, in <module>
  File "gtk\_gtk.pyc", line 12, in <module>
  File "gtk\_gtk.pyc", line 10, in __load
ImportError: DLL load failed: The specified procedure could not be found.
Traceback (most recent call last):
  File "rednotebook", line 11, in <module>
  File "rednotebook\journal.pyc", line 77, in <module>
  File "rednotebook\util\utils.pyc", line 30, in <module>
  File "gtk\__init__.pyc", line 40, in <module>
  File "gtk\_gtk.pyc", line 12, in <module>
  File "gtk\_gtk.pyc", line 10, in __load
ImportError: DLL load failed: The specified procedure could not be found.
Traceback (most recent call last):
  File "rednotebook", line 11, in <module>
  File "rednotebook\journal.pyc", line 77, in <module>
  File "rednotebook\util\utils.pyc", line 30, in <module>
  File "gtk\__init__.pyc", line 40, in <module>
  File "gtk\_gtk.pyc", line 12, in <module>
  File "gtk\_gtk.pyc", line 10, in __load
ImportError: DLL load failed: The specified procedure could not be found.
Traceback (most recent call last):
  File "rednotebook", line 11, in <module>
  File "rednotebook\journal.pyc", line 78, in <module>
  File "rednotebook\util\utils.pyc", line 30, in <module>
  File "gtk\__init__.pyc", line 40, in <module>
  File "gtk\_gtk.pyc", line 12, in <module>
  File "gtk\_gtk.pyc", line 10, in __load
ImportError: DLL load failed: The specified procedure could not be found.

Revision history for this message
Jendrik Seipp (jendrikseipp) wrote : Re: [Bug 1094197] [NEW] Latest update causes crash on startup

Thanks for the report! Could you please try uninstalling RedNotebook
completely and try installing version 1.6.5 again? What error message do
you get then?

Revision history for this message
Zaphod Beeblebrox (junkmailcentral2008) wrote :

On 12/28/2012 6:23 AM, Jendrik Seipp wrote:
> Thanks for the report! Could you please try uninstalling RedNotebook
> completely and try installing version 1.6.5 again? What error message do
> you get then?
>
I tried to uninstall, but got the same error message as when trying to
run the program.

Then I get this message:

This installation can only be uninstalled from 64-bit Windows.

I then used Revo Uninstaller to completely uninstall it, and made sure
there were no leftover files/folders or Registry entries.

Reinstalled version 1.6.5 and got the same error message again...

Here's the log file:

> Traceback (most recent call last):
> File "rednotebook", line 11, in <module>
> File "rednotebook\journal.pyc", line 78, in <module>
> File "rednotebook\util\utils.pyc", line 30, in <module>
> File "gtk\__init__.pyc", line 40, in <module>
> File "gtk\_gtk.pyc", line 12, in <module>
> File "gtk\_gtk.pyc", line 10, in __load
> ImportError: DLL load failed: The specified procedure could not be found.

Help! I miss my RedNotebook! :(

Revision history for this message
Jendrik Seipp (jendrikseipp) wrote :

Which windows version do you use? 32 or 64 bit? Can you try version 1.6.5 on any other windows systems?

Changed in rednotebook:
status: New → Triaged
importance: Undecided → Critical
assignee: nobody → Jendrik Seipp (jendrikseipp)
Revision history for this message
Joe Sepie (joesepie) wrote :

I'm experiencing the same problem after upgrading to the latest version 1.6.5. OS: Windows Vista - 32 bit SP 2

rednotebook.exe.log:
Traceback (most recent call last):
  File "rednotebook", line 11, in <module>
  File "rednotebook\journal.pyc", line 78, in <module>
  File "rednotebook\util\utils.pyc", line 30, in <module>
  File "gtk\__init__.pyc", line 40, in <module>
  File "gtk\_gtk.pyc", line 12, in <module>
  File "gtk\_gtk.pyc", line 10, in __load
ImportError: DLL load failed: The specified procedure could not be found.

Has this version been tested before releasing for all to download and use?

Revision history for this message
Joe Sepie (joesepie) wrote :

Rolled back to previous version 1.6.1 - working without the above reported issue.

Revision history for this message
Jendrik Seipp (jendrikseipp) wrote : Re: [Bug 1094197] Re: Latest update causes crash on startup

Am 29.12.2012 08:45, schrieb Joe Sepie:
> Has this version been tested before releasing for all to download and
> use?
Yes, the beta had been confirmed to work on at least 5 windows setups.

Revision history for this message
Joe Sepie (joesepie) wrote :

Any idea what may be causing this issue?

Revision history for this message
Jendrik Seipp (jendrikseipp) wrote :

I have tried a new method for compiling the RedNotebook executable on Windows. Could someone who experienced the error previously check if one or both of the linked archives below work for them, please?

https://dl.dropbox.com/u/4780737/rednotebook-1.6.5-beta5.zip (Unpack and run journal.exe)
https://dl.dropbox.com/u/4780737/rednotebook-1.6.5-beta7.zip (Unpack and run rednotebook.exe)

Revision history for this message
Zaphod Beeblebrox (junkmailcentral2008) wrote :

On 1/10/2013 5:37 PM, Jendrik Seipp wrote:
> I have tried a new method for compiling the RedNotebook executable on
> Windows. Could someone who experienced the error previously check if one
> or both of the linked archives below work for them, please?
>
> https://dl.dropbox.com/u/4780737/rednotebook-1.6.5-beta5.zip (Unpack and run journal.exe)
> https://dl.dropbox.com/u/4780737/rednotebook-1.6.5-beta7.zip (Unpack and run rednotebook.exe)
>
Both versions run okay on my Windows XP with Service Pack 3 system :)

Beta 5 displays a DOS window when run, showing all activities.

Now if you can just get the Installer to work, we'll be in business! :P

Thank You so much for your continued support, and for the great
RedNotebook :)

Revision history for this message
Jendrik Seipp (jendrikseipp) wrote :
Revision history for this message
Zaphod Beeblebrox (junkmailcentral2008) wrote :

On 1/16/2013 5:55 AM, Jendrik Seipp wrote:
> Here you go ;)
>
> https://dl.dropbox.com/u/4780737/rednotebook-1.6.6-beta1.exe
>
Yay!

It works flawlessly :)

Thank You so much, kind Sir :)

Changed in rednotebook:
status: Triaged → Fix Committed
Revision history for this message
Jendrik Seipp (jendrikseipp) wrote :

This has been fixed in 1.6.6.

Changed in rednotebook:
status: Fix Committed → Fix Released
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