When printing PDF files, halfway trough printer restarts from first page with garbled text/colors

[Lucas]

When I print a PDF file, somewhere halfway in the printing process the printer restarts from page 1.

On the pages already printed, colours don't look right. On the first page after it restarted printing, text is in the wrong font, on another place on the page then it should be, and colour isn't right either. Subsequent pages are OK.

This happens each time I print a PDF file double sided. Might also occur when printing other files or single side, I have not tried that yet.

1)lsb_release -rd
Description: Ubuntu 12.04.1 LTS
Release: 12.04

2)
apt-cache policy cups
cups:
  Geïnstalleerd: 1.5.3-0ubuntu6
  Kandidaat: 1.5.3-0ubuntu6
  Versietabel:
 *** 1.5.3-0ubuntu6 0
        500 http://nl.archive.ubuntu.com/ubuntu/ precise-updates/main amd64 Packages
        100 /var/lib/dpkg/status
     1.5.3-0ubuntu5.1 0
        500 http://security.ubuntu.com/ubuntu/ precise-security/main amd64 Packages
     1.5.2-9ubuntu1 0
        500 http://nl.archive.ubuntu.com/ubuntu/ precise/main amd64 Packages

apt-cache policy evince
evince:
  Geïnstalleerd: 3.4.0-0ubuntu1.4
  Kandidaat: 3.4.0-0ubuntu1.4
  Versietabel:
 *** 3.4.0-0ubuntu1.4 0
        500 http://nl.archive.ubuntu.com/ubuntu/ precise-updates/main amd64 Packages
        100 /var/lib/dpkg/status
     3.4.0-0ubuntu1 0
        500 http://nl.archive.ubuntu.com/ubuntu/ precise/main amd64 Packages

3) What I expected to happen:
The document to get printed from first to last page with colours and font and layout similar to the document displayed on screen. I'm really happy with my printed document.

4) What happened instead:
The document got printed, first few pages where OK except for colours, then the printing restarted from the first page, first page completely messed up, subsequent pages somewhat OK. Lots of paper wasted, and unhappy user.

Added a picture of the most misprinted page, this is the first page of the document second time it is printed in the same print job. For comparison, it should look like http://www.nxp.com/documents/data_sheet/HEF4094B.pdf

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: cups 1.5.3-0ubuntu6
ProcVersionSignature: Ubuntu 3.2.0-35.55-generic 3.2.34
Uname: Linux 3.2.0-35-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.0.1-0ubuntu15.1
Architecture: amd64
CupsErrorLog:
 E [25/Dec/2012:15:26:57 +0100] Unknown directive SystemGroup on line 16 of /etc/cups/cupsd.conf.
 W [25/Dec/2012:15:26:57 +0100] failed to CreateProfile: org.freedesktop.ColorManager.AlreadyExists:profile id 'Canon-iP4200-Gray..' already exists
 W [25/Dec/2012:15:26:57 +0100] failed to CreateProfile: org.freedesktop.ColorManager.AlreadyExists:profile id 'Canon-iP4200-RGB..' already exists
 W [25/Dec/2012:15:26:57 +0100] failed to CreateDevice: org.freedesktop.ColorManager.AlreadyExists:device id 'cups-Canon-iP4200' already exists
 E [25/Dec/2012:16:15:49 +0100] Unknown directive SystemGroup on line 16 of /etc/cups/cupsd.conf.
Date: Tue Dec 25 16:44:27 2012
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
Lpstat: device for Canon-iP4200: usb://Canon/iP4200?serial=A1E691
Lsusb:
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 001 Device 002: ID 05e3:070e Genesys Logic, Inc. USB 2.0 Card Reader
 Bus 001 Device 003: ID 04a9:10a2 Canon, Inc. iP4200
MachineType: OEM Manufacturer MS-7366
MarkForUpload: True
Papersize: a4
PpdFiles: Canon-iP4200: Canon PIXMA iP4200 - CUPS+Gutenprint v5.2.8-pre1
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=nl_NL.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-35-generic root=UUID=5bb2dbd4-313a-4ff0-97b9-dc15ad1e7cce ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/15/2008
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: V3.5
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: MS-7366
dmi.board.vendor: MSI
dmi.board.version: 1.0
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV3.5:bd07/15/2008:svnOEMManufacturer:pnMS-7366:pvr1.0:rvnMSI:rnMS-7366:rvr1.0:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: MS-7366
dmi.product.version: 1.0
dmi.sys.vendor: OEM Manufacturer

[Lucas (veryshortname)]

Picture of misprinted page

[[e-mail] (jorge-costa-mail)]

I have been experiencing exactly the same problem,

root@nestum:/var/log/cups# lsb_release -rd
Description: Ubuntu 12.04.1 LTS
Release: 12.04
root@nestum:/var/log/cups# apt-cache policy cups
cups:
  Installed: 1.5.3-0ubuntu6
  Candidate: 1.5.3-0ubuntu6
  Version table:
 *** 1.5.3-0ubuntu6 0
        500 http://gb.archive.ubuntu.com/ubuntu/ precise-updates/main amd64 Packages
        100 /var/lib/dpkg/status
     1.5.3-0ubuntu5.1 0
        500 http://security.ubuntu.com/ubuntu/ precise-security/main amd64 Packages
     1.5.2-9ubuntu1 0
        500 http://gb.archive.ubuntu.com/ubuntu/ precise/main amd64 Packages
root@nestum:/var/log/cups# apt-cache policy evince
evince:
  Installed: 3.4.0-0ubuntu1.4
  Candidate: 3.4.0-0ubuntu1.4
  Version table:
 *** 3.4.0-0ubuntu1.4 0
        500 http://gb.archive.ubuntu.com/ubuntu/ precise-updates/main amd64 Packages
        100 /var/lib/dpkg/status
     3.4.0-0ubuntu1 0
        500 http://gb.archive.ubuntu.com/ubuntu/ precise/main amd64 Packages
root@nestum:/var/log/cups#

I 'fixed' it by downgrading CUPS to :

  511 mv /usr/lib/cups/backend/ipp14 /usr/lib/cups/backend-available/ipp14
  512 apt-get install cups=1.5.2-9ubuntu1

[Pascal De Vuyst (pascal-devuyst)]

Lucas, jorge costa,

Are you still using 12.04 LTS and are you still experiencing this problem with the latest cups package 1.5.3-0ubuntu8.6 (a fix for the cups usb backend crashing has been included)?

Thanks,
Pascal

[Lucas (veryshortname)]

Pascal,

Yes, I'm still having problems with this printer.

I'm still using 12.04 LTS:

lsb_release -rd
Description: Ubuntu 12.04.5 LTS
Release: 12.04

And using the latest cups:

apt-cache policy cups
cups:
   Geïnstalleerd: 1.5.3-0ubuntu8.6
   Kandidaat: 1.5.3-0ubuntu8.6
   Versietabel:
  *** 1.5.3-0ubuntu8.6 0
         500 http://nl.archive.ubuntu.com/ubuntu/ precise-updates/main
amd64 Packages
         500 http://security.ubuntu.com/ubuntu/ precise-security/main
amd64 Packages
         100 /var/lib/dpkg/status
      1.5.2-9ubuntu1 0
         500 http://nl.archive.ubuntu.com/ubuntu/ precise/main amd64
Packages

I just tried to print 2 pages from a larger document. Text only. The
first page repeats itself halfway a line (Top half of all the leters
printed, botom half is missing and page restarts there). The second
page, suposed to be printed on the other side of the paper
(duplexNoTumble) was not printed at all.

I tried to copy the "eigenschappen van afdruktaak" (Job atributes? The
lists starts with "atribute charset" and ends with "time-at-processing")
but they are not selectable... If there is one you are particulairy
interested in let me know.

In that same list there is the url http://localhost:631/jobs/638:

Description: Canon iP4200
Location: luke-linux
Driver: Canon PIXMA iP4200 - CUPS+Gutenprint (OpenPrinting LSB 3.2)
v5.2.7 Simplified (color, 2-sided printing)
Connection: usb://Canon/iP4200?serial=<I removed my printers serial number>
Defaults: job-sheets=none, none media=iso_a4_210x297mm sides=one-sided

Is there any way to reset settings to default? If others are not having
problems I guess it's something like that. (I tried removing the printer
and reinstalling it - that did not help)

Is there any way to test this properly? Any output I should copy here
for experts to debug?

Test page prints fine btw.

Best regards,
Lucas

Op 12-04-15 om 12:01 schreef Pascal De Vuyst:
> Lucas, jorge costa,
>
> Are you still using 12.04 LTS and are you still experiencing this
> problem with the latest cups package 1.5.3-0ubuntu8.6 (a fix for the
> cups usb backend crashing has been included)?
>
> Thanks,
> Pascal
>
> ** Changed in: cups (Ubuntu)
> Status: New => Incomplete
>

[Pascal De Vuyst (pascal-devuyst)]

Does the problem only happen for PDF printed from evince application or also other applications/files?
Can you provide the appout file as described here to see if it already has the problem: https://wiki.ubuntu.com/DebuggingPrintingProblems#Capturing_print_job_data

According to the release notes of gutenprint, the Canon iP4100 series has improved (EXPERIMENTAL) support since version 5.2.9 and 12.04 still has gutenprint 5.2.8.
Please try if the newer gutenprint 5.2.9+ included in vivid, 15.04 or 14.04 LTS solves your problem.
You can test without installing by using an ubuntu-desktop live-cd.

[Pascal De Vuyst (pascal-devuyst)]

Or even better try the newer gutenprint 5.2.9 backported to precise from here: https://launchpad.net/~pmjdebruijn/+archive/ubuntu/gutenprint-release

[Lucas (veryshortname)]

This is just to let you know I did not forget. 'll try somewhere this
week(end) (with the newest gutenprint), including capturing job data.

Op 12-04-15 om 19:54 schreef Pascal De Vuyst:
> Does the problem only happen for PDF printed from evince application or also other applications/files?
> Can you provide the appout file as described here to see if it already has the problem: https://wiki.ubuntu.com/DebuggingPrintingProblems#Capturing_print_job_data
>
> According to the release notes of gutenprint, the Canon iP4100 series has improved (EXPERIMENTAL) support since version 5.2.9 and 12.04 still has gutenprint 5.2.8.
> Please try if the newer gutenprint 5.2.9+ included in vivid, 15.04 or 14.04 LTS solves your problem.
> You can test without installing by using an ubuntu-desktop live-cd.
>

[Lucas (veryshortname)]

I just printed a 100 page PDF without problems, using gutenprint 5.2.9
(using another computer with Debian 7 - had to add myself to lpadmin to
be able to add the printer, after that no problems).

Before this I tested on my Ubuntu computer with gutenprint 5.2.8, the
appout file is a pdf that does not have the problem.

Op 20-04-15 om 20:08 schreef Lucas:
> This is just to let you know I did not forget. 'll try somewhere this
> week(end) (with the newest gutenprint), including capturing job data.
>
> Op 12-04-15 om 19:54 schreef Pascal De Vuyst:
>> Does the problem only happen for PDF printed from evince application or also other applications/files?
>> Can you provide the appout file as described here to see if it already has the problem: https://wiki.ubuntu.com/DebuggingPrintingProblems#Capturing_print_job_data
>>
>> According to the release notes of gutenprint, the Canon iP4100 series has improved (EXPERIMENTAL) support since version 5.2.9 and 12.04 still has gutenprint 5.2.8.
>> Please try if the newer gutenprint 5.2.9+ included in vivid, 15.04 or 14.04 LTS solves your problem.
>> You can test without installing by using an ubuntu-desktop live-cd.
>>

[Pascal De Vuyst (pascal-devuyst)]

Closing this bug as fixed in current Ubuntu release, you can use the backport for 12.04 LTS or upgrade to Ubuntu 14.04 LTS or higher.