Hitachi Touro Desk Pro Drive Disappears From USB Bus When Reading From The Drive

[Clownfishy]

Receive this error in the error log when reading from the drive -
kernel: [18057.860057] usb 1-3: reset high-speed USB device number 18 using ehci_hcd

I have tried deleted all the partitions. Created a 350GB EXT4 partition. Copied a 700MB file to it no problems. Tried copying the file back off the drive to the laptops drive and the problem re occurs. Therefore, this bug is when it reads from the drive rather than writes to the drive. It also appears I need to do the following in order for the drive to stay mounted -

sudo echo 5 > /sys/module/usb_storage/parameters/delay_use

What is interesting is if I leave the drive on after it has this error and disappears off the USB Bus, I can hear the drive....sounds like the heads are contractually trying to read the disk.

Turn the drive off and on again, the drive mounts without problems -
Dec 23 14:05:23 coralreef kernel: [20176.476132] EXT4-fs (sdb1): mounted filesystem with ordered data mode. Opts: (null)
Dec 23 14:05:23 coralreef udisksd[1731]: Mounted /dev/sdb1 at /media/clownfish/EarthData on behalf of uid 1000.

Can write to the drive without problems.

As soon as I read from the drive and either copy to the same partition or another partition on another drive, the system log reports -
Dec 23 14:06:50 coralreef kernel: [20263.280037] usb 1-3: reset high-speed USB device number 25 using ehci_hcd

ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: gvfs 1.14.0-0ubuntu6
ProcVersionSignature: Ubuntu 3.5.0-21.32-generic 3.5.7.1
Uname: Linux 3.5.0-21-generic i686
NonfreeKernelModules: nvidia
ApportVersion: 2.6.1-0ubuntu9
Architecture: i386
Date: Sun Dec 23 13:54:38 2012
HotplugNewDevices: /dev/sdb /dev/sdb1 /dev/sdb2
HotplugNewMounts:

InstallationDate: Installed on 2012-12-09 (14 days ago)
InstallationMedia: Ubuntu GNOME Remix 12.10 "Quantal Quetzal" - Release i386(20121018)
MarkForUpload: True
ProcEnviron:
 LANGUAGE=en_GB:en
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
SourcePackage: gvfs
Symptom: storage
Title: Does not detect hotplugged storage device
UpgradeStatus: No upgrade log present (probably fresh install)

[Clownfishy (clownfishy)]

Just tried deleted the partitions in Linux, Loading Windows XP in Virtualbox, creating a NTFS under Windows XP and copying files within the virtual box Windows XP to and from the drive and then mounting the NTFS partition under Linux. I get the same problem as before as soon as I read from the drive.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Andris Berzins (pkix)]

The same problem here. External TOURO Mobile 1TB disconnects and reconnects all the time. Dualbooting and using it in windows works fine.

[12450.661272] usb 4-2: USB disconnect, device number 12
[12451.049269] usb 4-2: new SuperSpeed USB device number 13 using xhci_hcd
[12451.065847] usb 4-2: New USB device found, idVendor=4971, idProduct=1020
[12451.065853] usb 4-2: New USB device strings: Mfr=2, Product=3, SerialNumber=1
[12451.065857] usb 4-2: Product: Touro Mobile 3.0
[12451.065860] usb 4-2: Manufacturer: HGST
[12451.065863] usb 4-2: SerialNumber: 21001310120002202199
[12451.066573] usb-storage 4-2:1.0: USB Mass Storage device detected
[12451.066705] scsi19 : usb-storage 4-2:1.0
[12452.065847] scsi 19:0:0:0: Direct-Access HGST Touro Mobile 3.0 0 PQ: 0 ANSI: 6
[12452.066238] sd 19:0:0:0: Attached scsi generic sg3 type 0
[12452.066391] sd 19:0:0:0: [sdd] 1953525168 512-byte logical blocks: (1.00 TB/931 GiB)
[12452.066663] sd 19:0:0:0: [sdd] Write Protect is off
[12452.066667] sd 19:0:0:0: [sdd] Mode Sense: 43 00 00 00
[12452.066908] sd 19:0:0:0: [sdd] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
[12452.868148] sdd: sdd1
[12452.869362] sd 19:0:0:0: [sdd] Attached SCSI disk
[12453.558732] usb 4-2: USB disconnect, device number 13
[12453.559817] sd 19:0:0:0: [sdd] Synchronizing SCSI cache
[12453.559851] sd 19:0:0:0: [sdd]
[12453.559854] Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
[12454.158937] usb 4-2: new SuperSpeed USB device number 14 using xhci_hcd
[12454.175483] usb 4-2: New USB device found, idVendor=4971, idProduct=1020
[12454.175489] usb 4-2: New USB device strings: Mfr=2, Product=3, SerialNumber=1
[12454.175493] usb 4-2: Product: Touro Mobile 3.0
[12454.175496] usb 4-2: Manufacturer: HGST
[12454.175499] usb 4-2: SerialNumber: 21001310120002202199
[12454.176234] usb-storage 4-2:1.0: USB Mass Storage device detected
[12454.176415] scsi20 : usb-storage 4-2:1.0
[12455.175616] scsi 20:0:0:0: Direct-Access HGST Touro Mobile 3.0 0 PQ: 0 ANSI: 6
[12455.175999] sd 20:0:0:0: Attached scsi generic sg3 type 0
[12455.176174] sd 20:0:0:0: [sdd] 1953525168 512-byte logical blocks: (1.00 TB/931 GiB)
[12455.176438] sd 20:0:0:0: [sdd] Write Protect is off
[12455.176441] sd 20:0:0:0: [sdd] Mode Sense: 43 00 00 00
[12455.176700] sd 20:0:0:0: [sdd] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
[12455.191702] sdd: sdd1
[12455.217808] sd 20:0:0:0: [sdd] Attached SCSI disk
[12456.896440] usb 4-2: USB disconnect, device number 14
[12456.897317] sd 20:0:0:0: [sdd] Synchronizing SCSI cache
[12456.897355] sd 20:0:0:0: [sdd]
[12456.897358] Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
[12457.136701] usb 4-2: new SuperSpeed USB device number 15 using xhci_hcd
[12457.153151] usb 4-2: New USB device found, idVendor=4971, idProduct=1020
[12457.153158] usb 4-2: New USB device strings: Mfr=2, Product=3, SerialNumber=1
[12457.153161] usb 4-2: Product: Touro Mobile 3.0
[12457.153164] usb 4-2: Manufacturer: HGST
[12457.153167] usb 4-2: SerialNumber: 21001310120002202199
[12457.153976] usb-storage 4-2:1.0: USB Mass Storage device detected
[12457.154234] scsi21 : usb-storage 4-2:1...