Ubuntu
simple-scan package

Scan doesn't give a preview and only saves in jpeg format

Bug #1088187 reported by Aaron Whitehouse
18
This bug affects 2 people
Affects Status Importance Assigned to Milestone
Simple Scan
Expired
Undecided
Unassigned
simple-scan (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

I have used Simple Scan a lot on other machines etc.

On my new laptop running 12.10, it doesn't really work.

1) When I scan a page, the white blank page disappears so that there is only a blank grey area there. If I let it scan, nothing changes and only the grey background shows. It must have scanned correctly, however, as if I save as a JPEG, it works and the file looks okay.
2) However, if I save instead as a PDF, only a blank white document is saved.

ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: simple-scan 3.6.0-0ubuntu1
ProcVersionSignature: Ubuntu 3.5.0-19.30-generic 3.5.7
Uname: Linux 3.5.0-19-generic x86_64
ApportVersion: 2.6.1-0ubuntu6
Architecture: amd64
Date: Sun Dec 9 14:23:31 2012
DriverPackageVersions:
 libsane 1.0.23-0ubuntu1
 libsane-extras N/A
 hplip 3.12.6-3ubuntu4
 hpoj N/A
EcryptfsInUse: Yes
InstallationDate: Installed on 2012-09-30 (69 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Beta amd64 (20120926)
MachineType: Dell Inc. Inspiron 5423
MarkForUpload: True
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-19-generic root=UUID=e8fd1b8e-1837-4efd-8466-e6a803e2f1eb ro quiet splash vt.handoff=7
SourcePackage: simple-scan
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/03/2012
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A03
dmi.board.name: 0RMVR3
dmi.board.vendor: Dell Inc.
dmi.board.version: A03
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias: dmi:bvnDellInc.:bvrA03:bd08/03/2012:svnDellInc.:pnInspiron5423:pvrNotSpecified:rvnDellInc.:rn0RMVR3:rvrA03:cvnDellInc.:ct8:cvrNotSpecified:
dmi.product.name: Inspiron 5423
dmi.product.version: Not Specified
dmi.sys.vendor: Dell Inc.

Revision history for this message
Aaron Whitehouse (aaron-whitehouse) wrote :
Revision history for this message
Michael Nagel (nailor) wrote :

could you please attach sample scans and a screenshot? thanks!

Changed in simple-scan (Ubuntu):
status: New → Incomplete
Revision history for this message
Aaron Whitehouse (aaron-whitehouse) wrote :
Download full text (26.3 KiB)

$ simple-scan --debug
[+0.00s] DEBUG: simple-scan.vala:582: Starting Simple Scan 3.6.0, PID=11198
[+0.00s] DEBUG: Connecting to session manager
[+0.03s] DEBUG: ui.vala:1404: Restoring window to 600x400 pixels
[+0.06s] DEBUG: scanner.vala:1378: sane_init () -> SANE_STATUS_GOOD
[+0.06s] DEBUG: scanner.vala:1384: SANE version 1.0.23
[+0.06s] DEBUG: scanner.vala:1445: Requesting redetection of scan devices
[+0.06s] DEBUG: scanner.vala:753: Processing request
[+2.61s] DEBUG: scanner.vala:334: sane_get_devices () -> SANE_STATUS_GOOD
[+2.61s] DEBUG: scanner.vala:346: Device: name="hpaio:/usb/Photosmart_C6300_series?serial=MY8C97712D0544" vendor="Hewlett-Packard" model="Photosmart_C6300_series" type="all-in-one"
[+11.32s] DEBUG: simple-scan.vala:310: Requesting scan at 300 dpi from device 'hpaio:/usb/Photosmart_C6300_series?serial=MY8C97712D0544'
[+11.32s] DEBUG: scanner.vala:1491: Scanner.scan ("hpaio:/usb/Photosmart_C6300_series?serial=MY8C97712D0544", dpi=300, scan_mode=ScanMode.COLOR, depth=8, type=ScanType.SINGLE, paper_width=0, paper_height=0)
[+11.32s] DEBUG: scanner.vala:753: Processing request
[+13.37s] DEBUG: scanner.vala:814: sane_open ("hpaio:/usb/Photosmart_C6300_series?serial=MY8C97712D0544") -> SANE_STATUS_GOOD
[+13.37s] DEBUG: scanner.vala:835: sane_get_option_descriptor (0)
[+13.37s] DEBUG: scanner.vala:685: Option 0: title='Number of options' type=int size=4 cap=,soft-detect
[+13.37s] DEBUG: scanner.vala:688: Description: Read-only option that specifies how many options a specific devices supports.
[+13.37s] DEBUG: scanner.vala:835: sane_get_option_descriptor (1)
[+13.37s] DEBUG: scanner.vala:685: Option 1: name='(null)' title='Scan mode' type=group size=0
[+13.37s] DEBUG: scanner.vala:835: sane_get_option_descriptor (2)
[+13.37s] DEBUG: scanner.vala:685: Option 2: name='mode' title='Scan mode' type=string size=20 values=["Lineart", "Gray", "Color"] cap=,soft-select,soft-detect
[+13.37s] DEBUG: scanner.vala:688: Description: Selects the scan mode (e.g., lineart, monochrome, or color).
[+13.37s] DEBUG: scanner.vala:835: sane_get_option_descriptor (3)
[+13.37s] DEBUG: scanner.vala:685: Option 3: name='resolution' title='Scan resolution' type=int size=4 unit=dpi values=[75, 100, 150, 200, 300, 600, 1200, 2400, 4800] cap=,soft-select,soft-detect
[+13.37s] DEBUG: scanner.vala:688: Description: Sets the resolution of the scanned image.
[+13.37s] DEBUG: scanner.vala:835: sane_get_option_descriptor (4)
[+13.37s] DEBUG: scanner.vala:685: Option 4: name='(null)' title='Advanced' type=group size=0 cap=,advanced
[+13.37s] DEBUG: scanner.vala:835: sane_get_option_descriptor (5)
[+13.37s] DEBUG: scanner.vala:685: Option 5: name='contrast' title='Contrast' type=int size=4 min=0, max=100, quant=0 cap=,soft-select,soft-detect,inactive,advanced
[+13.37s] DEBUG: scanner.vala:688: Description: Controls the contrast of the acquired image.
[+13.37s] DEBUG: scanner.vala:835: sane_get_option_descriptor (6)
[+13.37s] DEBUG: scanner.vala:685: Option 6: name='compression' title='Compression' type=string size=20 values=["None", "JPEG"] cap=,soft-select,soft-detect,advanced
[+13.37s] DEBUG: scanner.vala:688: Description: Selects the scanner compressio...

Revision history for this message
Aaron Whitehouse (aaron-whitehouse) wrote :
Revision history for this message
Aaron Whitehouse (aaron-whitehouse) wrote :
Download full text (26.2 KiB)

From scanning to a PDF:
$ simple-scan --debug
[+0.00s] DEBUG: simple-scan.vala:582: Starting Simple Scan 3.6.0, PID=11751
[+0.00s] DEBUG: Connecting to session manager
[+0.04s] DEBUG: ui.vala:1404: Restoring window to 600x400 pixels
[+0.04s] DEBUG: ui.vala:1409: Restoring window to maximized
[+0.07s] DEBUG: scanner.vala:1378: sane_init () -> SANE_STATUS_GOOD
[+0.07s] DEBUG: scanner.vala:1384: SANE version 1.0.23
[+0.07s] DEBUG: scanner.vala:1445: Requesting redetection of scan devices
[+0.07s] DEBUG: scanner.vala:753: Processing request
[+2.22s] DEBUG: simple-scan.vala:310: Requesting scan at 300 dpi from device '(null)'
[+2.22s] DEBUG: scanner.vala:1491: Scanner.scan ("(null)", dpi=300, scan_mode=ScanMode.COLOR, depth=8, type=ScanType.SINGLE, paper_width=0, paper_height=0)
[+2.50s] DEBUG: scanner.vala:334: sane_get_devices () -> SANE_STATUS_GOOD
[+2.50s] DEBUG: scanner.vala:346: Device: name="hpaio:/usb/Photosmart_C6300_series?serial=MY8C97712D0544" vendor="Hewlett-Packard" model="Photosmart_C6300_series" type="all-in-one"
[+2.50s] DEBUG: scanner.vala:753: Processing request
[+4.55s] DEBUG: scanner.vala:814: sane_open ("hpaio:/usb/Photosmart_C6300_series?serial=MY8C97712D0544") -> SANE_STATUS_GOOD
[+4.55s] DEBUG: scanner.vala:835: sane_get_option_descriptor (0)
[+4.55s] DEBUG: scanner.vala:685: Option 0: title='Number of options' type=int size=4 cap=,soft-detect
[+4.55s] DEBUG: scanner.vala:688: Description: Read-only option that specifies how many options a specific devices supports.
[+4.55s] DEBUG: scanner.vala:835: sane_get_option_descriptor (1)
[+4.55s] DEBUG: scanner.vala:685: Option 1: name='(null)' title='Scan mode' type=group size=0
[+4.55s] DEBUG: scanner.vala:835: sane_get_option_descriptor (2)
[+4.55s] DEBUG: scanner.vala:685: Option 2: name='mode' title='Scan mode' type=string size=20 values=["Lineart", "Gray", "Color"] cap=,soft-select,soft-detect
[+4.55s] DEBUG: scanner.vala:688: Description: Selects the scan mode (e.g., lineart, monochrome, or color).
[+4.55s] DEBUG: scanner.vala:835: sane_get_option_descriptor (3)
[+4.55s] DEBUG: scanner.vala:685: Option 3: name='resolution' title='Scan resolution' type=int size=4 unit=dpi values=[75, 100, 150, 200, 300, 600, 1200, 2400, 4800] cap=,soft-select,soft-detect
[+4.55s] DEBUG: scanner.vala:688: Description: Sets the resolution of the scanned image.
[+4.55s] DEBUG: scanner.vala:835: sane_get_option_descriptor (4)
[+4.55s] DEBUG: scanner.vala:685: Option 4: name='(null)' title='Advanced' type=group size=0 cap=,advanced
[+4.55s] DEBUG: scanner.vala:835: sane_get_option_descriptor (5)
[+4.55s] DEBUG: scanner.vala:685: Option 5: name='contrast' title='Contrast' type=int size=4 min=0, max=100, quant=0 cap=,soft-select,soft-detect,inactive,advanced
[+4.55s] DEBUG: scanner.vala:688: Description: Controls the contrast of the acquired image.
[+4.55s] DEBUG: scanner.vala:835: sane_get_option_descriptor (6)
[+4.55s] DEBUG: scanner.vala:685: Option 6: name='compression' title='Compression' type=string size=20 values=["None", "JPEG"] cap=,soft-select,soft-detect,advanced
[+4.55s] DEBUG: scanner.vala:688: Description: Selects the scanner compression method for faster scans, possibly at ...

Revision history for this message
Aaron Whitehouse (aaron-whitehouse) wrote :

For completeness, a screenshot from after scanning to PDF, though this matches the screenshot above.

Michael Nagel (nailor)
Changed in simple-scan:
status: New → Confirmed
Changed in simple-scan (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Pierre PATTARD (ppattard) wrote :

Hello,

I confirm I have the same bug with my HP C6380 since upgrading: works find with xsane. But with simplescan, I now get a grey display output and blank PDF/image file.

Any update on this problem please ? Tell me if I can help.

Revision history for this message
Michael Nagel (nailor) wrote :

what did you upgrade? ubuntu? only simple scan?

can you install the old version of simple scan and test if it still works? if it does, we can bisect to determine what change causes the trouble. if it does not work probably some dependency/library/configuration is the problem.

best regards
michael

Revision history for this message
Aaron Whitehouse (aaron-whitehouse) wrote :

We have recently updated (new clean install) to 13.04 Raring Ringtail and this appears to have been fixed. I now have a preview when scanning and have no problems saving PDFs. Thanks!

Revision history for this message
Aaron Whitehouse (aaron-whitehouse) wrote :

Sorry, I meant to say, it would be interesting to know if updating also solves your problem, Pierre - you may be able to try from a live DVD of 13.04?

Michael Nagel (nailor)
Changed in simple-scan:
status: Confirmed → Incomplete
Changed in simple-scan (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for Simple Scan because there has been no activity for 60 days.]

Changed in simple-scan:
status: Incomplete → Expired
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for simple-scan (Ubuntu) because there has been no activity for 60 days.]

Changed in simple-scan (Ubuntu):
status: Incomplete → Expired
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