Asterisk Click2dial CRM - dialing bug with ubuntu precise

[Gianluca Gori @ LS]

Hi,

We've installed the connector (both modules) and configured as per instructions.
We also added the "resource" field in the res.users.
When trying to call a partner we get this error:

Error :

Problem in the request from OpenERP to Asterisk. Here is the detail of the error: 'Server banner was incorrect.'

It looks like to be a problem with py-asterisk with ubuntu 12, however even applying the patch 0.1a3+r160-4.1 the problem is still present.

Is this a bug ? any solution to the problem?

Thanks!

[Alexis de Lattre (alexis-via)]

I think that your problem comes from the fact that you used python-asterisk as packages in Ubuntu 12.04 or 12.10.

As explained in the documentation of the OpenERP-Asterisk connector (cf http://www.akretion.com/open-source-contributions/openerp-asterisk-voip-connector), you should install py-asterisk from the mercurial of the project, in order to get a patch that I contributed very recently (no official release has been made since then) :

So remove the python-asterisk package and do :

% hg clone https://code.google.com/p/py-asterisk/
% cd py-asterisk
% sudo python ./setup.py install

[Marcel van der Boom (HS-Development BV) (mrb)]

We ran into this as well on upgrading.

We had to apply this patch https://gist.github.com/mrvdb/7588470 to see the error. After that, the solution was pretty easy.