Missing functionality, Invoices and Refunds

[Kyle Waid]

There is no possibility to manage a customer refund properly in OpenERP. From the sale order view > other information I have Invoices and Deliveries. No refunds. There needs to be a many2many object that shows all refunds against a sale order.

Additionally, if I go to a paid invoice. Click refund, Generate a draft refund, an invoice is created. This invoice does not have any reference, in database or application that says which order it originated from. This makes it impossible to manage refunds from hundreds of orders. When I create a draft refund, a many2many entry must be created and the refund invoice visible from the front end sale order view. I should also be able to clearly see, a reference to sale order and original invoice in the list and form view of hte customer refunds under accounting menu. This will be a significant improvement

[Mike Lindsay (lindsm)]

The visibility of refunds makes this system amazingly unfriendly to customer service type people taking orders.