Huawei E398: 4G state connected, but no Internet

[Christopher Forster]

Hi, nmcli-dev says state connected and Network Manager icon says that there is 4G reception, but I cannot get on the Internet. I had to unplug the modem, replug the modem and it connected to the Internet after doing so for 2 times.

ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: network-manager 0.9.6.0-0ubuntu7
ProcVersionSignature: Ubuntu 3.5.0-18.29-generic 3.5.7
Uname: Linux 3.5.0-18-generic x86_64
ApportVersion: 2.6.1-0ubuntu6
Architecture: amd64
CRDA: Error: [Errno 2] Filen eller katalogen finns inte: 'iw'
Date: Thu Nov 15 16:53:48 2012
ExecutablePath: /usr/sbin/NetworkManager
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
InstallationDate: Installed on 2012-10-20 (25 days ago)
InstallationMedia: Lubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.1)
IpRoute:
 default via 10.64.64.64 dev ppp0 proto static
 10.64.64.64 dev ppp0 proto kernel scope link src 90.130.254.0
MarkForUpload: True
NetworkManager.state:
 [main]
 NetworkingEnabled=true
 WirelessEnabled=true
 WWANEnabled=true
 WimaxEnabled=true
ProcEnviron:
 TERM=linux
 PATH=(custom, no user)
 LANG=sv_SE.UTF-8
RfKill:

SourcePackage: network-manager
UpgradeStatus: No upgrade log present (probably fresh install)
nmcli-con:
 NAME UUID TYPE TIMESTAMP TIMESTAMP-REAL AUTOCONNECT READONLY DBUS-PATH
 Trådbunden anslutning 1 2915a58f-39f9-408d-b89e-c772049a2557 802-3-ethernet 1352993380 tor 15 nov 2012 16:29:40 yes no /org/freedesktop/NetworkManager/Settings/1
 Tele2 connection 3a0a656a-9372-4f2c-91f2-3d2109c0f06a gsm 1352994880 tor 15 nov 2012 16:54:40 yes no /org/freedesktop/NetworkManager/Settings/0
nmcli-dev:
 DEVICE TYPE STATE DBUS-PATH
 ttyUSB0 gsm connected /org/freedesktop/NetworkManager/Devices/1
 eth0 802-3-ethernet unavailable /org/freedesktop/NetworkManager/Devices/0
nmcli-nm:
 RUNNING VERSION STATE NET-ENABLED WIFI-HARDWARE WIFI WWAN-HARDWARE WWAN
 running 0.9.6.0 connected enabled enabled enabled enabled enabled
---
ApportVersion: 2.6.1-0ubuntu6
Architecture: amd64
DistroRelease: Ubuntu 12.10
InstallationDate: Installed on 2012-10-20 (26 days ago)
InstallationMedia: Lubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.1)
MarkForUpload: True
Package: network-manager
PackageArchitecture: amd64
ProcVersionSignature: Ubuntu 3.5.0-18.29-generic 3.5.7
Tags: quantal
Uname: Linux 3.5.0-18-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo

[Marius B. Kotsbak (mariusko)]

Which modem are you using? Could you please run "apport-collect 1079273" in a terminal?

[Christopher Forster (christopherforster)]

apport information

[Christopher Forster (christopherforster)]

apport information

[Christopher Forster (christopherforster)]

I'm using a Huawei E398 4G modem.

[Marius B. Kotsbak (mariusko)]

Bug #889878 indicate that this modem works properly in Ubuntu 12.04 LTS.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[daniel ståhl (danne-e)]

I have the exact same issue as in this report. Plugging the modem back in and out a few times sometimes works. Otherwise it's reboot. And I noticed that when it doesn't work, the modem stays on vendor 12d1 prodid 1505 instead of modeswitching over to 1506.