Long delay between print job creation and actual start of printing

Bug #1073659 reported by Ruslan
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
cups (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

I'm using Epson Stylus Office B42WD with following drivers:
a) Epson Stylus Office B40W - CUPS+Gutenprint v5.2.8-pre1
b) Epson WorkForce 635 - CUPS+Gutenprint v5.2.8-pre1
With both of them, when I create a print job (especially when selecting high resolution in options), I have to wait several minutes while cups web interface reports state of job as "Printing page 1, XX%". And only when this status changes to "Spooling page, XX%" does the printer grab the paper and start printing.
In contrast, Windows driver starts printing immediately, which is what I'd wish to see in Linux too.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: cups 1.5.3-0ubuntu4
ProcVersionSignature: Ubuntu 3.2.0-32.51-generic-pae 3.2.30
Uname: Linux 3.2.0-32-generic-pae i686
NonfreeKernelModules: wl
ApportVersion: 2.0.1-0ubuntu14
Architecture: i386
Date: Wed Oct 31 21:27:54 2012
InstallationMedia: Kubuntu 12.04.1 LTS "Precise Pangolin" - Release i386 (20120820.1)
Lpstat:
 device for Brother_HL5250DN: socket://192.168.0.124:9100
 device for EPSON_AL-C1100: ipp://192.168.0.200:631/printers/EPSON_AL-C1100
 device for Epson_Stylus_Office_B42WD: dnssd://EPSONA9A0CD%20(Epson%20Stylus%20Office%20B42WD)._printer._tcp.local/
 device for Epson_Stylus_Office_B42WD2: dnssd://EPSONA9A0CD%20(Epson%20Stylus%20Office%20B42WD)._printer._tcp.local/
 device for Stylus-Photo-R300: usb://EPSON/Stylus%20Photo%20R300?serial=L16P10312131556310&interface=1
MachineType: ASUSTeK Computer INC. 1015PN
Papersize: A4
PpdFiles:
 Epson_Stylus_Office_B42WD2: Epson WorkForce 635 - CUPS+Gutenprint v5.2.8-pre1
 Epson_Stylus_Office_B42WD: Epson Stylus Office B40W - CUPS+Gutenprint v5.2.8-pre1
 Stylus-Photo-R300: Epson Stylus Photo R300 - CUPS+Gutenprint v5.2.8-pre1
 Brother_HL5250DN: Brother HL-5250DN BR-Script3
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-32-generic-pae root=UUID=ba1c9122-070c-42be-a418-236149e42c8d ro quiet splash acpi_osi=Linux vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/18/2011
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0701
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: 1015PN
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: x.xx
dmi.chassis.asset.tag: 0x00000000
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer INC.
dmi.chassis.version: x.x
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0701:bd04/18/2011:svnASUSTeKComputerINC.:pn1015PN:pvrx.x:rvnASUSTeKComputerINC.:rn1015PN:rvrx.xx:cvnASUSTeKComputerINC.:ct10:cvrx.x:
dmi.product.name: 1015PN
dmi.product.version: x.x
dmi.sys.vendor: ASUSTeK Computer INC.
mtime.conffile..etc.cups.cupsd.conf: 2012-10-31T20:57:39.066139

Revision history for this message
Ruslan (b7-10110111) wrote :
Revision history for this message
gf (gf-interlinks-deactivatedaccount) wrote :

Hello Ruslan,
Thank you for submitting this bug and reporting a problem with cups. You made this bug report some time ago and Ubuntu and cups have been updated since then.

Could you confirm that this is no longer a problem and that we can close the ticket?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you let us know and, in the current version, could you run the following (only once):
apport-collect 1073659
and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu and cups better.
G

Changed in cups (Ubuntu):
status: New → Incomplete
Revision history for this message
Ruslan (b7-10110111) wrote :

That's ridiculous. After six years of neglect I no longer have the device nor the EOLed Kubuntu Precise.

Revision history for this message
gf (gf-interlinks-deactivatedaccount) wrote :

I am so sorry, Ruslan, about the lack of response to your report. The bug reports are handled by people from around the globe, the majority of whom are volunteers. Unfortunately, they missed this one and it fell down in the queue.
I just started bug triaging a month ago and thought I would start by trying to clear up some of these old bugs and apologize again for them not getting back to you.
Take care
G

Changed in cups (Ubuntu):
status: Incomplete → Invalid
Revision history for this message
gf (gf-interlinks-deactivatedaccount) wrote :

Closed per reporter’s feedback.

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