After upgrade to Quantal, Dell mouse stops working - Dell Latitude e6410

Bug #1072519 reported by Asif Youssuff
20
This bug affects 4 people
Affects Status Importance Assigned to Milestone
xorg (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Adding more information as per https://wiki.ubuntu.com/DebuggingMouseDetection

Dell mouse, 2 buttons with wheel, optical, connected via USB.

Mouse stops working after a while. Replugging device brings it back.

ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: xorg 1:7.7+1ubuntu4
ProcVersionSignature: Ubuntu 3.5.0-17.28-generic 3.5.5
Uname: Linux 3.5.0-17-generic x86_64
NonfreeKernelModules: wl
.tmp.unity.support.test.0:

ApportVersion: 2.6.1-0ubuntu6
Architecture: amd64
CompizPlugins: [core,composite,opengl,compiztoolbox,decor,vpswitch,snap,mousepoll,resize,place,move,wall,grid,regex,imgpng,session,gnomecompat,animation,fade,workarounds,scale,expo,ezoom]
CompositorRunning: compiz
Date: Sun Oct 28 21:07:15 2012
DistUpgraded: 2012-10-20 01:12:38,181 DEBUG enabling apt cron job
DistroCodename: quantal
DistroVariant: ubuntu
DkmsStatus:
 bcmwl, 5.100.82.112+bdcom, 3.4.0-030400-generic, x86_64: installed
 bcmwl, 5.100.82.112+bdcom, 3.5.0-17-generic, x86_64: installed
 vmware-modules, 9: added
EcryptfsInUse: Yes
ExtraDebuggingInterest: Yes
GraphicsCard:
 Intel Corporation Core Processor Integrated Graphics Controller [8086:0046] (rev 02) (prog-if 00 [VGA controller])
   Subsystem: Dell Device [1028:040a]
InstallationDate: Installed on 2010-12-02 (696 days ago)
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64 (20101007)
Lsusb:
 Bus 001 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
 Bus 002 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hubcf73-4583-9e66-4081d1854236 ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: Upgraded to quantal on 2012-10-20 (8 days ago)
dmi.bios.date: 08/10/2010
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A05
dmi.board.name: 04373Y
dmi.board.vendor: Dell Inc.
dmi.board.version: A01
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA05:bd08/10/2010:svnDellInc.:pnLatitudeE6410:pvr0001:rvnDellInc.:rn04373Y:rvrA01:cvnDellInc.:ct9:cvr:
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 002 Device 004: ID 0a5c:5800 Broadcom Corp. BCM5880 Secure Applications Processor
MachineType: Dell Inc. Latitude E6410
MarkForUpload: True
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-17-generic root=UUID=d1eedf2a-cf73-4583-9e66-4081d1854236 ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: Upgraded to quantal on 2012-10-20 (8 days ago)
dmi.bios.date: 08/10/2010
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A05
dmi.board.name: 04373Y
dmi.board.vendor: Dell Inc.
dmi.board.version: A01
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA05:bd08/10/2010:svnDellInc.:pnLatitudeE6410:pvr0001:rvnDellInc.:rn04373Y:rvrA01:cvnDellInc.:ct9:cvr:
dmi.product.name: Latitude E6410
dmi.product.version: 0001
dmi.sys.vendor: Dell Inc.
make.log:
 DKMS make.log for vmware-modules-9 for kernel 3.5.0-17-generic (x86_64)
 Sat Oct 20 17:20:11 EDT 2012
 Makefile:11: *** missing separator (did you mean TAB instead of 8 spaces?). Stop.
version.compiz: compiz 1:0.9.8.4-0ubuntu3
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.39-0ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 9.0-0ubuntu1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 9.0-0ubuntu1
version.xserver-xorg-core: xserver-xorg-core 2:1.13.0-0ubuntu6
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.3-0ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.99.99~git20120913.8637f772-0ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.20.9-0ubuntu2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.2-0ubuntu3

Revision history for this message
Asif Youssuff (yoasif) wrote :
description: updated
Asif Youssuff (yoasif)
description: updated
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in xorg (Ubuntu):
status: New → Confirmed
Revision history for this message
ryou ezoe (boostcpp) wrote :

I suffer same problem with Microsoft's InteliMouse and Logitech's MX510 mouse.
Both USB mouses randomly stop working. Reconnecting fix the problem for a while.

Revision history for this message
Pedro (simplew8) wrote :

I have a Microsoft mouse "Notebook Optical Mouse" and im with the same exact problem, and sometimes reconecting the mouse in the usb port doesnt put the mouse on.

Revision history for this message
Michael Kogan (michael-kogan) wrote :

I have a similar problem with a Logitech G400 mouse: it reproducibly doesn't work directly after the boot, reconnecting always solves the problem. The problem started to appear after the update from (Xubuntu) Precise to Quantal.

Revision history for this message
Heitor Moreira (heitormsilva) wrote :

I can confirm a very similar behaviour in my system. After upgrading from 12.04 to 12.10 I started to experiment some non random mouse freezes, in my case if I lift up the mouse from table and keep it for 2 seconds when I put it back on table it stops working (no cursor movement, no buttons response), even though the mouse remains powered (optical light remains on).

I've been using the same laptop and USB mouse for years without any problem and after this issue has started to bother me, I tested this same hardware in different Linux distributions without experimenting such problem.

When the mouse stop working, unplugging and re-plugging, makes it get back to work.

I think this bug is a duplicate of bug #1019998.

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