Wrong margins for Photosmart 6510 series printer

[Olivier Berger]

I have configured a new Photosmart 6510 series printer using hplip.

When printing, not all the surface of the page can be used. The contents being set in the top, above a 2cm marging won't be printed.

When using Windows, such behaviour won't occur.

I guess the driver is generated by printer-driver-hpcups, but I'm not sure.

FWIW, the "Cups printer test page" reports :
Media Limits: 0.12 x 0.46 to 8.15 x 10.98 inches
wheras the "HPLIP Printer Test Page" reports :
Imageable Area :
Page Size : 8.27 x 11.57 in - 210.0x293.8mm
Lower Left : 0.0 x 0.0 in - 0.0 x 0.0 mm
Upper-Right: 8.27 x 11.57 in - 210.0x293.8mm
Resolution: 720x720dpi - 28274x28274dpm

The "HPLIP Printer Test Page" has top and bottom empty : the rules aren't printed
Whereas the "Cups printer test page" has 2 1.5 cm margins above and below the frame.

Hope this helps.

Thanks in advance.

[Olivier Berger (oberger)]

See more details on my setup in http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=691127

[goutam kodu (goutam-hplip)]

Hi Olivier,

I was able to go through your bug report and the corresponding log files in http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=691127.

I found that the hplip version that is installed is hplip 3.12.6 and it has hpijs filter enabled. The PPD file that it is using is a foomatic ppd file. As there is no development activity going in the hpijs side , It is expected to have margin issues with the hpijs and foomatic PPD files.

Please go ahead and download hplip-3.12.10a.run (auto-installer file) from http://hplipopensource.com/hplip-web/gethplip.html. Install it by running command " sh hplip-3.12.10a.run " in terminal.

This will install with hpcups enabled and use the hpcups ppd files.

delete the existing print queues for this printer in system-config-printer and re-configure your device using "hp-setup" command in terminal.

Thanks,
Goutam

[Olivier Berger (oberger)]

Hi.

I've just followed the procedure, but I'm afraid hp-setup will configure it with the following driver : lsb/usr/HP/hp-photosmart_6510_series-hpijs.ppd.gz

If I try to configure it using Cups, it proposes 2 different options (taken from the HTML source) :
<OPTION VALUE="lsb/usr/HP/hp-photosmart_6510_series-hpijs.ppd.gz" SELECTED>HP Photosmart 6510 Series hpijs, 3.12.10a (en, en)
<OPTION VALUE="drv:///hpcups.drv/hp-photosmart_6510_series.ppd" >HP Photosmart 6510 Series, hpcups 3.12.6 (en)

So, I'm not sure if hp-setup is doing it right and if the hpcups driver from 3.12.10a is indeed installed :-/

Still, this may be because I had to install hplip before being able to run 'sh hplip-3.12.10a.run', as the Python cupsext.so wasn't found intially : the installation would stop, complaining that "Warning: CUPSEXT could not be loaded. Please check HPLIP installation." (dpkg -S /usr/lib/python2.7/dist-packages/cupsext.so : hplip: /usr/lib/python2.7/dist-packages/cupsext.so)

So... I'm not sure...maybe it means the installation procedure need an update so that it works on debian wheezy ? Not sure how related to my problem this is :-/

[Olivier Berger (oberger)]

I've checked what's executed by the installer (.../hplip-install), and it appears that it did :
./configure --prefix=/usr --enable-qt4 --disable-libusb01_build
--enable-doc-build --disable-cups-ppd-install
--disable-foomatic-drv-install --enable-foomatic-ppd-install
--enable-hpijs-install --disable-udev_sysfs_rules --disable-policykit
--disable-cups-drv-install --disable-hpcups-install
--enable-network-build --enable-dbus-build --enable-scan-build
--enable-fax-build

That doesn't look OK to me... and explains why the hpijs would be used.

So I've checked the manual install docs at http://hplipopensource.com/hplip-web/install/manual/distros/debian.html and did instead :
./configure --prefix=/usr --with-hpppddir=/usr/share/ppd/HP
--enable-qt4 --enable-hpcups-install --enable-cups-drv-install
--disable-cups-ppd-install --disable-hpijs-install
--disable-foomatic-drv-install --disable-foomatic-ppd-install
--disable-foomatic-rip-hplip-install --enable-fax-build
--enable-dbus-build --enable-network-build --enable-scan-build
--enable-policykit --enable-libusb01_build --disable-udev_sysfs_rules
--enable-doc-build

... and guess what ? This time, it's added with the driver set to : drv:///hp/hpcups.drv/hp-photosmart_6510_series.ppd

... and Tadaaa : the test page uses the full printing space :-)

So... it seems that once proper support for wheezy is implemented, this bug will be solved for debian.

[Olivier Berger (oberger)]

The attached file shows a diff between the 2 generated PPDs, between hpcups 3.12.6 and 3.12.10a

Note that only ".Duplex" seems to have been added...

I guess that applying the change on running 3.12.6 could be an easier workaround than reinstalling 3.12.10a manually.

[Olivier Berger (oberger)]

FYI, the problem seems to still be present in the 3.12.11-1 experimental Debian package :-(

I applied the s/A4/A4.Duplex/ into /etc/cups/ppd/Photosmart_6510.ppd and that seems to have solved it though.

Hope this helps.

Thanks in advance.

Best regards,

[Olivier Berger (oberger)]

More precisely, the pattern that needs to be changed is : "s,A4/A4 AutoDuplex,A4.Duplex/A4 AutoDuplex," which should match 4 occurrences.

[pim (pim-pulsradio)]

I'm using linux mint 15 and I have the same bug. I can't print the top of the page (A4)
I don't understant the fix. What am I supposed to do to fix that ?
thanks :)

[Olivier Berger (oberger)]

It seems there's a workaround for the Debian package, as suggested by Francesco Muzio : http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=691127#33

This seems to relate to a duplex printing bug : https://bugs.launchpad.net/hplip/+bug/487695

Maybe someone like Till Kamppeter could comment on the need for this patch in recent versions ?

[Olivier Berger (oberger)]

I guess the problem lies in the Debian packaging, hence closing this upstream bug

[Sahil Gupta (sahilh14)]

Hi Pim,

Please download the latest .run file from http://hplipopensource.com/hplip-web/gethplip.html and install it by command :
 "sh hplip-3.13.7.run" in terminal.

After installing it, remove the existing print queue from "system-config-printer" and reconfigure the printer from "hp-setup" command.
Please let me know if you are still facing the same issue even in latest HPLIP.

Thanks
Sahil