can't connect to google apps gchat account "account requires authorisation"

[Joe Barnett]

I have a google apps gtalk jabber account configured in empathy that refuses to connect after upgrading to quantal. Error message "account requires authorisation" appears in the contact list.

ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: empathy 3.6.0.3-0ubuntu1
ProcVersionSignature: Ubuntu 3.5.0-17.27-generic 3.5.5
Uname: Linux 3.5.0-17-generic x86_64
ApportVersion: 2.6.1-0ubuntu1
Architecture: amd64
Date: Mon Oct 8 16:02:38 2012
InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Release Candidate amd64 (20100419.1)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: empathy
UpgradeStatus: Upgraded to quantal on 2012-10-05 (3 days ago)

[Bilal Shahid (s9iper1)]

thanks for the bug report
can you reproduce it ?
please attach the empathy log file with the bug report ?
you can get the empathy debugger while typing empathy-debugger in terminal

[Joe Barnett (thejoe)]

yes i can reproduce it.

logs at http://pastebin.com/J7WdFUhk

[Joe Barnett (thejoe)]

hmm, send to pastebin look incomplete, here is full log:

http://pastebin.com/a9DdS4Pn

[Bilal Shahid (s9iper1)]

ok here is a problem i am sending your bug to upstream please subscribe to that bug

[Joe Barnett (thejoe)]

I'm thinking this is related to ubuntu-online-accounts, which I can't get to authenticate to my google apps account. If i try to add through control center -> ubuntu online accounts, i get "An error occured while loading the authentication page" but can't figure out more details. what package provieds the ubuntu online accounts control panel? should i link it to this bug?

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Muelli (ubuntu-bugs-auftrags-killer)]

this is very annoying. Ubuntu's patched Empathy tries to outsmart the user by wanting to do Google auth, but that fails for some reason:

session_process_cb: Error processing the session: GDBus.Error:com.google.code.AccountsSSO.SingleSignOn.Error.UserInteraction: userActionFinished error: 10
g_variant_unref: assertion `value != NULL' failed