empathy does not connect with jabber - app-armor prob?

[Jerry Preissler]

When trying to change my status to online empathy shows the message "internal error" in the account info, the following is found in /var/log/syslog:

Oct 4 10:31:38 nostromo kernel: [ 3989.865727] telepathy-gabbl[6578] trap int3 ip:7f66cb41bc7f sp:7fffa24b0bf0 error:0
Oct 4 10:35:42 nostromo kernel: [ 4233.850699] type=1400 audit(1349339742.669:130): apparmor="DENIED" operation="open" parent=1 profile="/usr/lib/telepathy/telepathy-*" name="/run/user/jerry/dconf/user" pid=6666 comm="telepathy-gabbl" requested_mask="rwc" denied_mask="rwc" fsuid=1000 ouid=1000

ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: empathy 3.6.0-0ubuntu1
ProcVersionSignature: Ubuntu 3.5.0-16.25-generic 3.5.4
Uname: Linux 3.5.0-16-generic x86_64
ApportVersion: 2.6.1-0ubuntu1
Architecture: amd64
Date: Thu Oct 4 10:39:32 2012
ExecutablePath: /usr/bin/empathy
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Beta amd64 (20120926)
SourcePackage: empathy
UpgradeStatus: No upgrade log present (probably fresh install)

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Bilal Shahid (s9iper1)]

thanks for the bug report
please attach the auth client log file while reproducing the bug,.
you can get the empathy debugger window by typing empathy-debugger in terminal.

[darthkhamul (emmanuel-strobbe)]

By putting apparmor in complain mode on telepathy, this works again and I get the following logs:
Oct 4 15:39:31 Fujiyama kernel: [ 408.392226] type=1400 audit(1349357971.881:70): apparmor="DENIED" operation="open" parent=1 profile="/usr/lib/telepathy/telepathy-*" name="/run/user/manus/dconf/user" pid=15248
comm="telepathy-gabbl" requested_mask="rwc" denied_mask="rwc" fsuid=1000 ouid=1000
Oct 4 15:39:31 Fujiyama kernel: [ 408.392289] telepathy-gabbl[15248] trap int3 ip:7f2edd925c7f sp:7fff249a3fb0 error:0
Oct 4 15:39:32 Fujiyama kernel: [ 409.391369] type=1400 audit(1349357972.877:71): apparmor="DENIED" operation="open" parent=1 profile="/usr/lib/telepathy/telepathy-*" name="/run/user/manus/dconf/user" pid=15254
comm="telepathy-gabbl" requested_mask="rwc" denied_mask="rwc" fsuid=1000 ouid=1000
Oct 4 15:39:32 Fujiyama kernel: [ 409.391415] telepathy-gabbl[15254] trap int3 ip:7f698eecdc7f sp:7fff6ee25910 error:0
Oct 4 15:40:34 Fujiyama sudo: pam_ecryptfs: pam_sm_authenticate: /home/manus is already mounted
Oct 4 15:40:52 Fujiyama kernel: [ 489.396020] type=1400 audit(1349358052.881:72): apparmor="DENIED" operation="open" parent=1 profile="/usr/lib/telepathy/telepathy-*" name="/run/user/manus/dconf/user" pid=16159
comm="telepathy-gabbl" requested_mask="rwc" denied_mask="rwc" fsuid=1000 ouid=1000
Oct 4 15:40:52 Fujiyama kernel: [ 489.396085] telepathy-gabbl[16159] trap int3 ip:7fe61edb9c7f sp:7fffcce46b90 error:0
Oct 4 15:40:53 Fujiyama kernel: [ 490.386916] type=1400 audit(1349358053.873:73): apparmor="DENIED" operation="open" parent=1 profile="/usr/lib/telepathy/telepathy-*" name="/run/user/manus/dconf/user" pid=16165
comm="telepathy-gabbl" requested_mask="rwc" denied_mask="rwc" fsuid=1000 ouid=1000
Oct 4 15:40:53 Fujiyama kernel: [ 490.386965] telepathy-gabbl[16165] trap int3 ip:7f0b610c3c7f sp:7fff2337c830 error:0

[SimonH (simon-m-hewitt)]

Debug log attached

[Roman Yepishev (rye)]

The /usr/lib/telepathy/telepathy-* portion is missing these rules:
    owner /{,var/}run/user/*/dconf/ w,
    owner /{,var/}run/user/*/dconf/user rw,

See /usr/lib/telepathy/mission-control-5 part.

[Ben Clapp (ibenrunnin)]

Confirmed this issue after upgrading from ubuntu 12.04 to 12.10, trying to go online with Facebook/Google accounts results in 'internal error'

[Audrey Durand (adurand)]

I have the same problem connecting to Google Talk.

[Roman Yepishev (rye)]

That's apparmor.profile issue in telepathy-mission-control-5 package

[Roman Yepishev (rye)]

This upload fixes the issue - https://launchpad.net/ubuntu/+source/telepathy-mission-control-5/1:5.13.1-0ubuntu3

[Bilal Shahid (s9iper1)]

fix released as on comment #10

[Jerry Preissler (gerald-preissler)]

Confirm that this bug is fixed after I ran an update today. Consider me impressed by the speed of the resolution. Thanks.