Ubuntu One hangs on "file sync starting...

Bug #1054736 reported by Leon
14
This bug affects 3 people
Affects Status Importance Assigned to Milestone
ubuntuone-client (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

The Ubuntu One client keeps saying "File Sync Starting..."
Also, the "Subscribe" button in Rhythmbox for Ubuntu One doesn't work.

u1sdtool -s reports:

State: INIT
    connection: With User With Network
    description: just initialized
    is_connected: False
    is_error: False
    is_online: False
    queues: WORKING

ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: ubuntuone-client 3.99.92-0ubuntu2
ProcVersionSignature: Ubuntu 3.5.0-15.22-generic 3.5.4
Uname: Linux 3.5.0-15-generic x86_64
ApportVersion: 2.5.2-0ubuntu4
Architecture: amd64
Date: Sat Sep 22 22:21:28 2012
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Alpha amd64+mac (20120905.2)
PackageArchitecture: all
SourcePackage: ubuntuone-client
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Leon (leonbo) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in ubuntuone-client (Ubuntu):
status: New → Confirmed
Revision history for this message
Leon (leonbo) wrote :

I don't know if its' related but syncdaemon-exceptions.log contains this (after removing all devices and setting up U1 again):

leon@polly:~$ cat /home/leon/.cache/ubuntuone/log/syncdaemon-exceptions.log
2012-09-23 13:00:43,113 - ubuntuone.SyncDaemon - ERROR - [Failure instance: Traceback: <type 'exceptions.TypeError'>: object.__new__() takes no parameters
/usr/lib/ubuntuone-client/ubuntuone-syncdaemon:272:<module>
/usr/lib/ubuntuone-client/ubuntuone-syncdaemon:105:main
/usr/lib/python2.7/dist-packages/twisted/internet/defer.py:1187:unwindGenerator
--- <exception caught here> ---
/usr/lib/python2.7/dist-packages/twisted/internet/defer.py:1045:_inlineCallbacks
/usr/lib/ubuntuone-client/ubuntuone-syncdaemon:236:async_main
/usr/lib/python2.7/dist-packages/ubuntuone-client/ubuntuone/syncdaemon/main.py:163:__init__
/usr/lib/python2.7/dist-packages/ubuntuone-client/ubuntuone/syncdaemon/main.py:167:start_sync_menu
]
None
2012-09-23 13:00:43,753 - twisted - ERROR - Unhandled error in Deferred:
2012-09-23 13:00:43,771 - twisted - ERROR - Unhandled Error
Traceback (most recent call last):
  File "/usr/lib/python2.7/dist-packages/twisted/internet/defer.py", line 368, in callback
    self._startRunCallbacks(result)
  File "/usr/lib/python2.7/dist-packages/twisted/internet/defer.py", line 464, in _startRunCallbacks
    self._runCallbacks()
  File "/usr/lib/python2.7/dist-packages/twisted/internet/defer.py", line 551, in _runCallbacks
    current.result = callback(current.result, *args, **kw)
  File "/usr/lib/python2.7/dist-packages/twisted/internet/defer.py", line 1101, in gotResult
    _inlineCallbacks(r, g, deferred)
--- <exception caught here> ---
  File "/usr/lib/python2.7/dist-packages/twisted/internet/defer.py", line 1045, in _inlineCallbacks
    result = g.send(result)
  File "/usr/lib/python2.7/dist-packages/ubuntuone-client/ubuntuone/syncdaemon/interaction_interfaces.py", line 1266, in connect
    raise NoAccessToken("got empty credentials.")
ubuntuone.syncdaemon.interaction_interfaces.NoAccessToken: got empty credentials.

Revision history for this message
Leon (leonbo) wrote :

==> /home/leon/.cache/ubuntuone/log/credentials.log <==
2012-09-23 13:23:42,826 - ubuntuone.credentials - DEBUG - shutdown!, ref_count is 0.
2012-09-23 13:23:42,826 - ubuntuone.credentials - INFO - Shutting down, calling <built-in method quit of glib.MainLoop object at 0x7fedea72df90>.

Revision history for this message
Roman Yepishev (rye) wrote :

That's bug 1053775 - the fix is already committed.

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