Firefox crashes when CkeckPoint VPN session expires

[David Lee Lambert]

I use a browser-based (Java applet-launched) VPN client, "CheckPoint SSL Network Extender", to connect to a certain VPN. The server is configured to time my session out after a certain number of hours. When I don't log out before then, and come back later, I get a message "User Authentication Expired"; when I click "OK" or "Cancel" to that, Firefox crashes and brings up the crash reporter. Sometimes when I come in after session timeout, it has already crashed. Here's the "Details" output from the crash reporter:

Add-ons: {A5C87640-F7CF-11DA-974D-0800200C9A66}:0.3.0,<email address hidden>:2.1.1,<email address hidden>:15.0.1,<email address hidden>:15.0.1,<email address hidden>:15.0.1,<email address hidden>:15.0.1,<email address hidden>:15.0.1,<email address hidden>:15.0.1,<email address hidden>:15.0.1,<email address hidden>:15.0.1,<email address hidden>:15.0.1,<email address hidden>:15.0.1,<email address hidden>:15.0.1,<email address hidden>:15.0.1,{972ce4c6-7e08-4474-a285-3208198ce6fd}:15.0.1
BuildID: 20120907230839
CrashTime: 1348203328
EMCheckCompatibility: true
Email: <email address hidden>
FramePoisonBase: 00000000f0dea000
FramePoisonSize: 4096
InstallTime: 1347375694
Notes: GLXtest process failed (exited with status 1): GLX version older than the required 1.3

WebGL? WebGL-
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 58424
StartupTime: 1348145415
Theme: classic/1.0
Throttleable: 1
URL: https://[***]/sslvpn/Portal/Main
Vendor: Mozilla
Version: 15.0.1

This report also contains technical information about the state of the application when it crashed.
---
Architecture: i386
BuildID: 20121129170341
DistroRelease: Ubuntu 10.04
NonfreeKernelModules: wl
Package: firefox 17.0.1+build1-0ubuntu0.10.04.1
PackageArchitecture: i386
PrefSources: prefs.js
ProcEnviron:
 LC_CTYPE=en_US.UTF-8
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-42.96-generic 2.6.32.59+drm33.24
Profiles: Profile0 (Default) - LastVersion=17.0.1/20121129170341 (In use)
Tags: lucid
Uname: Linux 2.6.32-42-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare webadmin

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Logan Rosen (logan)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command, as it will automatically gather debugging information, in a terminal:
apport-collect 1054045
When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

[Launchpad Janitor (janitor)]

[Expired for firefox (Ubuntu) because there has been no activity for 60 days.]

[David Lee Lambert (davidl)]

apport information

[David Lee Lambert (davidl)]

apport information

[David Lee Lambert (davidl)]

apport information

[David Lee Lambert (davidl)]

apport information

[David Lee Lambert (davidl)]

apport information

[David Lee Lambert (davidl)]

apport information

[penalvch (penalvch)]

David Lee Lambert, thank you for reporting this and helping make Ubuntu better. However, your crash report is missing. Please follow these instructions to have apport report a new bug about your crash that can be dealt with by the automatic retracer. First, execute at a terminal:
cd /var/crash && sudo rm * ; sudo apt-get update && sudo apt-get -y upgrade && sudo apt-get -y install firefox-dbg && sudo service apport start force_start=1

If you are running the Ubuntu Stable Release you might need to enable apport in /etc/default/apport and restart.

Now reproduce the crash, then open your file manager, navigate to your /var/crash directory and open the crash report you wish to submit.
If this fails you will have to open a terminal and file your report with 'ubuntu-bug /var/crash/_my_crash_report.crash' where _my_crash_report.crash is the crash you would like to report. If you get an error that you aren't allowed to access this report you will have to file it with 'sudo ubuntu-bug /var/crash/_my_crash_report.crash'. If you run the command against the crash report and a window pops up asking you to report this, but then never opens a new report, you would be affected by https://bugs.launchpad.net/ubuntu/+source/apport/+bug/994921 . In order to WORKAROUND this, one would need to open the following file via a command line:
gksudo gedit /etc/apport/crashdb.conf

and comment out the line:
'problem_types': ['Bug', 'Package'],

by changing it to:
# 'problem_types': ['Bug', 'Package'],

Save, close, and try to file the crash report again via:
ubuntu-bug /var/crash/_my_crash_report.crash

Please follow https://wiki.ubuntu.com/MozillaTeam/Bugs when you file this crash report so the necessary information is provided.

I'm closing this bug report since the process outlined above will automatically open a new bug report which can then dealt with more efficiently.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs