"Submit Bug Report" should be removed from the menu options under "Help"

[Toby Smithe]

Binary package hint: evolution

Under the "Help" menu, there are options to both "Report a Problem" and "Submit a Bug Report". As the "Report a Bug" system menu item was changed to "Report a Problem", "Submit a Bug Report" should be removed for reasons of jargon and confusion.

"Submit a Bug Report" sends to bugzilla.gnome.org, while "Report a Problem" sends to Launchpad.net
All problems should be run through Launchpad first. As far as I know, this is also the way upstream prefers.
So "Submit a Bug Report" should be removed.

ProblemType: Bug
Architecture: i386
Date: Tue Apr 10 09:58:09 2007
DistroRelease: Ubuntu 7.04
ExecutablePath: /usr/bin/evolution-2.10
Package: evolution 2.10.0-0ubuntu2
PackageArchitecture: i386
ProcCmdline: evolution --component=mail
ProcCwd: /home/toby
ProcEnviron:
 PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
SourcePackage: evolution
Uname: Linux leopard 2.6.20-14-generic #2 SMP Mon Apr 2 20:37:49 UTC 2007 i686 GNU/Linux

[Sebastien Bacher (seb128)]

Thank you for your bug. One item is to send the bug upstream, the other one to launchpad, not sure if we want to use only one

[Toby Smithe (tsmithe)]

Well, I still feel it should be explicit which is which. Otherwise it becomes a usability issue for new users who do not know how to differentiate.

[C de-Avillez (hggdh2)]

Well... my very own 2 miserable cents here:

No matter what, "Report a Problem" should explicitly state this is for Ubuntu -- like "Report a Problem on Ubuntu's Launchpad", or similar. Right now it is indeed rather confusing... and the casual user will select either, or none.

As far as I can understand, at least bugzilla Evo support would rather have the issue triaged by the distributions before been raised there -- so it might make sense to take out, or move the Bug Buddy option.

[Muelli (ubuntu-bugs-auftrags-killer)]

Yes.
I'm for ripping the GNOME thing out and let the people write directly to launchpad. Having both is really confusing.

[C de-Avillez (hggdh2)]

@Muelli: yes, I agree. I will raise this tomorrow (if I have time... sigh, earning money takes precedence ;-). We briefly discussed this some time ago, but -- for whatever reason -- this never went on, and then it fell from my radar.

@all: sorry for the delay.

[Jon Tai (jontai)]

One more data point in favor of hiding the "Submit Bug Report" menu item - when I click on that menu item (which appears first on the menu), I get a dialog that says "Bug buddy is not installed." with an OK button and no further information. This is on a fully-updated fresh installation of Ubuntu 8.10 RC from last week.

[Jonathan Ernst (jonathan.ernst)]

Still here on Jaunty

[amay82 (andimayer82-deactivatedaccount)]

Submit Bug Report doesn't work in default configuration ("bug-buddy not installed"), while Report a Problem does... very strange for me as unexperienced user

[Juha Siltala (topyli)]

Menu item is still present in Karmic, no bug-buddy installed by default.

[Alex Valavanis (valavanisalex)]

Still present in lucid. I think that "Submit Bug Report" should either be removed, or bug-buddy should be changed from "Suggests" to "Recommends" in the Ubuntu package.

It looks very bad to the new user if they are greeted by an error message when they try to report a bug!

[Vish (vish)]

We use apport and not bug buddy.. Any reason why we need both?

[我是 Steppenwolf (jado92mx)]

...Or, to change some values of the 'Submit Bug Report' menu in order to
use Launchpad here too ;)

Greetings,
JaD!

[Bilal Akhtar (bilalakhtar)]

This is the debdiff.

I was unable to branch and propose merge, because the branch was huge and I am having a shortage of disk space. So, had to go through the good-old debdiff way.

[Didier Roche-Tolomelli (didrocks)]

Thanks for your work there!
I've just merged into the branch and it will be uploaded in the next evolution upload.

Just some notes for further contribution:
- please use DEP-3 as the way to document your patch: http://dep.debian.net/deps/dep3/
- don't use patch name > 90_… (we tend to use that for commit taken from upstream git and have a visual clue about what the patch is)
- I renamed debian/patches/92_lp_105093.patch to debian/patches/11_remove_upstream_submit_bugreport.patch so that we can know what the patch is for without opening it :)

This is not really formal policy, but help developers to know what each distro patch are for.

Thanks a lot for your patch, it's now commited into bzr! :)

[Vish (vish)]

Thanks didrocks :)

[Launchpad Janitor (janitor)]

This bug was fixed in the package evolution - 2.30.2-0ubuntu10

---------------
evolution (2.30.2-0ubuntu10) maverick; urgency=low

  [ Bilal Akhtar ]
  * debian/patches/11_remove_upstream_submit_bugreport.patch:
    - Remove 'Submit Bug Report' option from Help menu. (LP: #105093)

  [ Sense Hofstede ]
  * debian/patches/12_remove_not_recommended_for_top_posting.patch:
    - Remove 'Not recommended' for top posting in the editor dialog
      (LP: #588298)
 -- Bilal Akhtar <email address hidden> Wed, 04 Aug 2010 23:00:20 +0530

[Bilal Akhtar (bilalakhtar)]

Another bug fixed!