Computer fails to shutdown properly nor can it restart

[Lars Noodén]

The installer fails to shut the machine down automatically. Also, after the installation is complete the desktop's shutdown button fails to shutdown the machine and same for manually shutting down using the terminal. It goes through the preliminary stages of the shutdown but does not actually shutting down. Same for restarting. To power down, it is necessary to actually press the power button on the case of the compute. However, that does not do a graceful shutdown but instead instantly powers the machine off.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: upstart 1.5-0ubuntu5
ProcVersionSignature: Ubuntu 3.2.0-23.36-generic 3.2.14
Uname: Linux 3.2.0-23-generic i686
ApportVersion: 2.0.1-0ubuntu5
Architecture: i386
Date: Wed Aug 29 18:09:57 2012
InstallationMedia: Lubuntu 12.04 "Precise Pangolin" - Release i386 (20120423)
ProcEnviron:
 LANGUAGE=en_US:en
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: upstart
UpgradeStatus: No upgrade log present (probably fresh install)
---
AcpiTables: Error: command ['pkexec', '/usr/share/apport/dump_acpi_tables.py'] failed with exit code 127: Error executing /usr/share/apport/dump_acpi_tables.py: Permission denied
ApportVersion: 2.5.1-0ubuntu3
Architecture: i386
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/by-path', '/dev/snd/controlC0', '/dev/snd/pcmC0D0c', '/dev/snd/pcmC0D0p', '/dev/snd/pcmC0D1c', '/dev/snd/pcmC0D1p', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
CRDA: Error: [Errno 2] No such file or directory
CurrentDmesg:
 [ 29.004805] init: lightdm main process (944) terminated with status 1
 [ 176.613959] ip_tables: (C) 2000-2006 Netfilter Core Team
 [ 176.672059] nf_conntrack version 0.5.0 (15034 buckets, 60136 max)
 [ 176.716500] ip6_tables: (C) 2000-2006 Netfilter Core Team
DistroRelease: Ubuntu 12.10
HibernationDevice: RESUME=UUID=2a0d5ff8-7854-49fd-91e2-be4326cfc418
InstallationMedia: Lubuntu 12.10 "Quantal Quetzal" - Alpha i386 (20120830)
Lsusb:
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: Packard Bell Computers International Packard Bell EasyNote
Package: linux (not installed)
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-13-generic root=UUID=8856c027-c789-472b-90ec-3bd8d893b007 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.5.0-13.14-generic 3.5.3
RelatedPackageVersions:
 linux-restricted-modules-3.5.0-13-generic N/A
 linux-backports-modules-3.5.0-13-generic N/A
 linux-firmware 1.91
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: yes
Tags: quantal
Uname: Linux 3.5.0-13-generic i686
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: /08/0520
dmi.bios.vendor: Insyde Software Corporation
dmi.bios.version: R1.01
dmi.board.asset.tag: 87654321
dmi.board.name: NEC Versa Premium
dmi.board.vendor: NEC COMPUTERS INTERNATIONAL
dmi.board.version: 5a
dmi.chassis.asset.tag: 12345678
dmi.chassis.type: 5
dmi.modalias: dmi:bvnInsydeSoftwareCorporation:bvrR1.01:bd/08/0520:svnPackardBellComputersInternational:pnPackardBellEasyNote:pvrPB42BD0291:rvnNECCOMPUTERSINTERNATIONAL:rnNECVersaPremium:rvr5a:cvn:ct5:cvrI:
dmi.product.name: Packard Bell EasyNote
dmi.product.version: PB42BD0291
dmi.sys.vendor: Packard Bell Computers International

[Ubuntu QA Website (ubuntuqa)]

This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:
http://iso.qa.ubuntu.com/qatracker/reports/bugs/1043387

[James Hunt (jamesodhunt)]

Thanks for reporting this bug. Can you confirm that you computer simply fails to power-off at the end of the shutdown sequence? If so, this sounds either like a kernel bug, or a problem with your particular hardware.

[Lars Noodén (larsnooden)]

Yes, if I issue 'sudo shutdown -h now' the machine gets as far as 'System halted.' on the console but the fan is still running and the screen still illuminated with text on it.

[Lars Noodén (larsnooden)]

Similar problem with rebooting. The console gets as far as "Restarting system." but does not actually restart.

[James Hunt (jamesodhunt)]

Thanks for confirming this Lars. I'm re-assigning this issue to the kernel team.

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1043387

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Lars Noodén (larsnooden)]

apport information

[Lars Noodén (larsnooden)]

apport information

[Lars Noodén (larsnooden)]

apport information

[Lars Noodén (larsnooden)]

apport information

[Lars Noodén (larsnooden)]

apport information

[Lars Noodén (larsnooden)]

apport information

[Lars Noodén (larsnooden)]

apport information

[Lars Noodén (larsnooden)]

apport information

[Lars Noodén (larsnooden)]

apport information

[Lars Noodén (larsnooden)]

apport information

[Lars Noodén (larsnooden)]

apport information

[Lars Noodén (larsnooden)]

apport information

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.6 kernel[0] (Not a kernel in the daily directory) and install both the linux-image and linux-image-extra .deb packages.

Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. Please only remove that one tag and leave the other tags. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.6-rc4-quantal/

[Lars Noodén (larsnooden)]

The current kernel (linux-image-3.6.0-999-generic_3.6.0-999.201209060408_i386.deb) won't boot. The machine drops to a BusyBox shell after the following error:

"
[0.000000] ACPI: BIOS age (520) fails cutoff (2000), acpi=force is required to enable ACPI
[0.175354] PNPBIOS fault.. attempting recovery,
[0.175414] PnPBIOS: Warning! Your PnP BIOS caused a fatal error. Attempting to continue
[0.175467] PnPBIOS: You may need to boot with the "pnpbios=off" option to operate stably
[0.175520] PbPBIOS: Check with your vendor for an updated BIOS
[0.175572] PnPBIOS: dev_node_info: unexpected status 0x24
[0.175622] PhPBIOS: Unable to get node info. Aborting.
Gave up waiting for root device. Common problems:
"

There is no more recent version of the BIOS for this model of machine, the Packard Bell Easynote (PB42BD0291)

Rebooting and adding "pnpbios=off" to the linux arguments using Grub is not able to boot either, it still drops to BusyBox. The previous version of Linux-image (linux-image-3.5.0-13-generic) is still able to boot.

[penalvch (penalvch)]

Lars Noodén, did this problem not occur in a release prior to Precise?

As well, could you please test the latest upstream kernel available (v3.6.2-quantal) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Please do not test the kernel in the daily folder, but the one all the way at the bottom. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested and remove the tag:
needs-upstream-testing

This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the text:
needs-upstream-testing

If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

If you are unable to test the mainline kernel, please comment as to why specifically you were unable to test it and add the following tags:
kernel-unable-to-test-upstream
kernel-unable-to-test-upstream-VERSION-NUMBER

Please let us know your results. Thank you for your understanding.

[Lars Noodén (larsnooden)]

Sorry, I no longer have that i386 machine about to test. We'll have to give up on this one.

[penalvch (penalvch)]

Lars Noodén, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1043387/comments/23 regarding you no longer having the hardware. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.